Virgin Atlantic Holidays Reviews 

Absolutely fantastic service by Virgin Norwich store and specifically Carly Martin, she helped us with our holiday over a long period with a very personal family matter. Nothing was ever an issue for Carly, she has a very friendly, personable demeaner and is a credit to the high standards we come to expect from Virgin. Will 100% be booking again with Virgin thanks to Carly and all the staff at the Norwich store and throughout the company we came across. Thank you Carly you are a star!

Its so refreshing to deal with someone that knows their job inside out. Miriam was fantastic.

We showed up early to our appointment and was happy to see us, Heather was very polite and was very helpful in booking our first trip to the Maldives and booked it there and then. It was lovely see her enthusiastic and excited for us. She booked our seats on the plane and nothing seemed too much trouble. An asset to your Virgin.

We received amazing service from Heather at the Hedge End Branch. Went above and beyond to answer our questions regarding a booking

We're really happy with the great level of help from Grace White and Lara, from virgin holidays they both went above and beyond to help us find the right holiday for me and my family. We booked so many times in the past, We would definitely book again in future and would recommend to family and friends

Jacqeline Gough from your Breahead office in Glasgow was superb. She was very aware of our needs as previous customers. Very quickly booked our trip for us for November 26. Would happily book with her again.

Emily at the Trafford branch has been excellent in her advice and efficiency in our Florida holiday booking. She has managed everything and kept us updated throughout.

We went in there right when they were due to close, but the staff was still so helpful and went through everything with us not pushing us out the door at all not pushy for a deposit first time I’ve ever used them but will definitely use them again

Would give 0 stars if possible!
Terrible company- they changed our holiday by a day (we couldn’t go any later due to daughter’s exams) therefore had the option of a refund.
They have completely messed my refund up. Firstly, claiming that I wasn’t entitled to the amendment fee (even though they can’t provide the holiday I booked). Then they failed to process my refund properly- wrongly deducting £250 that they owed me. They claim 7-10 days on the refund form- this then changes to 14 days when you speak to an advisor. No one seems to know what they are doing!

Lucinda was great! Very efficient in booking myself and my partners holiday, would 100% recommend her :)

Connor at virgin Holidays in the Merry-hill centre in the West Midlands is the professional holiday advisor we have got used to. Always totally professional and helpful and always ready to help us achieve the perfect holiday, nothing is too much trouble, service with a smile at all times
nobody else id rather deal with when I'm booking a trip abroad definitely a 5 star experience every time

Brilliant. Friendly and informative and gave us loads of time and a lovely drink. A superb employee who really helped to bring some of the magic to our trip and gave us a good deal in this busy time. We are really happy with our experience and Jayne is a real asset to your company.

We have just visited virgin holidays in the white rose centre with a holiday issue. Alison the sales advisor was amazing she went above and beyond to resolve the issue

Fantastic service from Miriam, quick to book and easy

UPDATE - So as you can see below I was asked by Shari on here to email Virgin I did on December 10th and guess what ? Nothing no reply or acknowledgment

Eshaa Patel was amazing .
Top rated customer service thank you so much

We just came back from our holiday in Florida and Virgin were fantastic. I’ve flown with them before so I decided to just book everything through them whereas I usually book everything myself. I was so impressed and will absolutely use them again for our future holidays! Booking was so easy, everything was all sorted, the communication was great, we had an email to let us know our hotel would be busy during our stay and that our flight details had changed. The transfer we booked was great. I expected it to be difficult based on a previous holiday package with another company. But the driver told us he had been called by Virgin to check he was there just before we landed and he was waiting in the wrong location, so Virgin told him where to go and he was there waiting for us as soon as we got out. Which was lucky as we hadn’t set up our phones for the US yet. The transfer back to the airport was also flawless. All sorted for us, email to say when and where. Beautiful car picked us up, very professional driver. We didn’t need any help in country but I have no doubt they would have been easily available if we had. We had emails to check in on us during our stay incase we needed anything. And of course the flight was great, very comfortable economy seats. Great cabin crew, very professional and friendly. Saw them checking in on a nervous flyer who was sat near us and also had kids helping them hand out snacks during the flight. I will use Virgin whenever I can when travelling now

Heidi nugent provided an excellent service helping us book our holiday to New York with multiple changes and various complexities. It’s now all booked and we can’t wait to go! Thank you

We went on our honeymoon in November to the Maldives. In March-April we were contacted to say our flight was cancelled and we either pay an extra night (which Virgin wouldn’t pay for), go for less days or get a full refund. We didn’t want to go for less time so had to pay an extra night. Virgin told us in email they were contacting the hotel and once confirmed it would update on the app (the app did update). Fast forward to arrivals in Male, hotel cannot find our booking, Virgin holidays never reached out to the hotel like they said and we had to get permission from the resort manager to go to the resort and then had to pay (again) for a nights accommodation. Yes Virgin refunded us but we should not have been made to spend more money. I would always question any changes made as you can’t trust things have been done. It was such a distressing and upsetting start to our honeymoon as we weren’t sure if we were going to be sleeping in the airport that first night. The hotel were absolutely incredible but they are nothing to do with Virgin.

Just booked again for next year with Joanne Gill.
What a lovely lady to deal with.
This is the third year running we have booked with her.
She is patient and kind and extremely professional. Would highly recommend