Virginia Hayward Reviews 

6,638
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and delicious contents of the hampers and gifts, often noting their beautiful presentation and wide selection. People found the ordering process easy and straightforward, appreciating the user-friendly website and the company's reliable service over many years. Many consumers also highlighted prompt and efficient delivery, with items arriving well-packaged and in perfect condition. However, some customers also noted issues with delivery, including parcels arriving late, going missing, or being left in unsuitable locations without notification. A few other people also felt that packages sometimes arrived damaged or soaking wet, and expressed frustration over a lack of communication regarding delivery status.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the excellent quality, wide range of choices,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers had positive experiences with order, finding the process easy and user-friendly, often praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... See more

Rated 5 out of 5 stars

I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the... See more

Rated 5 out of 5 stars

Ordered two separate gifts.. Both were delivered promptly and very much appreciated. One was a hamper and one a chocolate selection. Second year I have purchased from here at Christmas. Very satisfied... See more

Rated 5 out of 5 stars

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... See more



Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

About Virginia Hayward

Written by the company

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,638)

457 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Website was user-friendly with great…

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoughts. Would highly recommend and use again!

June 15, 2026
Rated 5 out of 5 stars

Perfect hamper for new home owners

The hamper was sent to a friend who has just moved house. She loved everything in it and said what a brilliant present it was. It arrived on time and I'm delighted with my experience of using Virginia Hayward, a first time for me.

June 10, 2026
Rated 4 out of 5 stars

Easy to order

Easy to order. Good price. Sent as gift. Delivered on time. Presentation good.
Only two issues: unable to edit address as sending to a flat and needed to change; also would have appreciated an email to advise delivered.

June 8, 2026
Rated 1 out of 5 stars

the message i wanted to be sent with was not sent dont offer this if you are not going to send a dirty message.…

the message i wanted to be sent with the present was not sent with the basket ,it was a joke to my sister and its not your place to not send a joke message even if it is a bit dirty , keep to what you do best the chocolates.

June 4, 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good Morning,
Thank you for your feedback however I have checked your order following this review and I can see your gift message is indeed present on your order, we do not remove gift messages on our orders.
If you view our presentation and packaging tab on our website it will advise you that your gift message would have been on the outside of the delivery carton under a peel and reveal label for your recipient to see.
Kindest Regards
Isabella

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look