Virginia Hayward Reviews 

6,638
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and delicious contents of the hampers and gifts, often noting their beautiful presentation and wide selection. People found the ordering process easy and straightforward, appreciating the user-friendly website and the company's reliable service over many years. Many consumers also highlighted prompt and efficient delivery, with items arriving well-packaged and in perfect condition. However, some customers also noted issues with delivery, including parcels arriving late, going missing, or being left in unsuitable locations without notification. A few other people also felt that packages sometimes arrived damaged or soaking wet, and expressed frustration over a lack of communication regarding delivery status.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the excellent quality, wide range of choices,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers had positive experiences with order, finding the process easy and user-friendly, often praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... See more

Rated 5 out of 5 stars

I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the... See more

Rated 5 out of 5 stars

Ordered two separate gifts.. Both were delivered promptly and very much appreciated. One was a hamper and one a chocolate selection. Second year I have purchased from here at Christmas. Very satisfied... See more

Rated 5 out of 5 stars

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... See more



Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

About Virginia Hayward

Written by the company

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(6,638)

457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted

Well I never personally saw the basket but my wife was delighted. Bit of a change from the usual egg. Also I contacted them about delivery as I hoped it would be there before Easter, and it was. I will definitely buy from them again. Very rare nowadays a company that actually does have time for customers.

March 30, 2026
Rated 2 out of 5 stars

Your hamper itself was excellent

Your hamper itself was excellent, however your delivery driver left it behind the recipients refuse bin and left no indication that a parcel had been delivered ….. not the most hygienic place to leave a food hamper… !!

March 30, 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good Morning,
For all orders placed via the website you are able to login to your account and track your order which has a delivery photo to show where the parcel would have been left.
An email would have also been sent to confirm despatch of your order which has a "track here" link for your order.
The gift was left behind the black wheelie bin within the proof of delivery photo, the gift is within an outer carboard box which means no food items will have come into contact.
Kind Regards
Isabella

Rated 5 out of 5 stars

I wanted the egg for a Brownie Guide…

I wanted the egg for a Brownie Guide Easter Egg hunt and the youngest girl smashes the egg at the end of the evening and they all dive in & eat the chocolate. The egg was beautifully wrapped, well packaged and tasted absolutely wonderful when broken. The girls had a wonderful time and thoroughly enjoyed it

March 27, 2026
Rated 5 out of 5 stars

Great quality, variety and value.

Always send one of your chocolate hampers at Christmas so thought an Easter one would be an excellent idea. It has been! Delivered as expected and the recipient rang straight away to say how thrilled she was. The variety and quality is excellent and such great value for money. So that’s Christmas and Easter sorted, thank you.

March 26, 2026
Rated 5 out of 5 stars

This company are great to deal with I…

This company are great to deal with I searched high and low for a tall chocolate bunny and they came up with the goods at a very reasonable price. Ordered online no issue with the ordering and the box came a few days later, very well wrapped up so secure for the chocholate bunny. This box was a bit dented but luckily the padding inside protected it. We are raffling the bunny off for a local charity, will also look here in future for the odd item.

March 13, 2026
Rated 1 out of 5 stars

I ordered for Mother’s Day and only…

I ordered for Mother’s Day and only received the gift today (Wednesday) because the parcel was delivered and I wasn’t advised where it was left! It’s only because I chased up the parcel that I was told! Won’t be ordering again!

March 12, 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good Morning,
Thank you for your feedback, I am sorry you are disappointed. Your two hampers were delivered on your requested date by DPD on Friday 13th March however no one was available at your address on the delivery attempt so the parcels were delivered to your neighbour directly across the road from you.
We are always available to help our customers with parcel tracking and as soon as you contacted us via email on Monday we advised it was with your neighbour.
Kind Regards
Isabella

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