Virgin Mobile UAE Reviews 

Good. Recived good offer

Can't receive calls since last 3 weeks and no actions from customer support. I've called 4 times plus a lot of time waiting in the chat with no feedback at all.....issue still persist
Since 2 weeks I'm calling the customer support and the issue still there. I've sent email and no answers at all....today after 3 weeks I'm still facing same issue and missing calls.

Very Very Very bad Service even call center people put on hold & after few minutes close the phone.
Home internet toooooo much bad Service even in the world.
Last 10 days many times I call them but my internet same problem even they're not doing anything. Just say remove sim & insert after 30 minutes

Everything was fast efficient the smooth driver (rajesh) arrived in less than mentioned time was smiling the entire time and very respectfull

10/10

Good service

I had certain issues with the customer service agent acting very firm & by the books which sometimes crosses the line to come as a rude behavior. I escalated the complaint & the matter was taken up for consideration & promptly resolved. I thank the team but would also suggest the team being trained not to just go by the rule book but distinguish difference between honest customer request & a request which seems manipulative to take undue advantage of customer service offered by the company in good faith.

Farhan was very friendly and help us to switch our phone. Thank you for that. 🙏

I have joined on a yearly contract and have had no issues until this week. My data was depleted rapidly, losing 8gb in 35 minutes when I was not even unlocking my phone. I decided to top up my data on the app and it advertised that I could have 10gb extra data free if I topped up using the app so I did this and did not receive the additional free data. I complained to Virgin on the app chat and they said the IT team would fix it. They did not. I called the team and they said it would take another 24-48 hours. Nothing. Then I went in store where they said they couldn’t do anything to help but could provide me an email address and could see exactly what happened and said that the email help team would have to honour the offer and provide me with the data as advertised. This happened twice. I boosted my data twice and took screenshots and did not receive the additional “free” data. It is a scam. Be warned!! The email team battled with me over 11 emails to then only offer me 3gb as a good will gesture, and said there is a glitch in the app. Well this glitch has been there for weeks and they are falsely advertising data to customers and not following through. I will be exiting my contract with Virgin as soon as possible.

Very bad network not giving any offers on UAE national day i perchsed 12 months paid pkg

Tifhany from Dubai mall , I’m having an issue with replacing my eSIM because I don’t have my physical. I’d with me and I have the old id and this one is already revoked But Agent Tifhany tried to use another method to recover my sim through UAE pass and finished the process After many trials. She has full knowledge of all process and patient enough to deal with Customers. I was really impressed of how she handled my situation while I was online with Customer service who asked to bring physical passport and Residency visa.
Tiffany advised that the above is not required and she did everything and solved the issue.
Many thanks to her and well Done Job 👏👏👏

Ruth at this stand, was amazing!!!!...she was the only Peesin ilfrom 3 Virgin sites,incl Ibn - mega, and Lulu, that could find a solution for our needs.

Well done, and 100 000 thank yous!!!

Still waiting for my international minutes to show up on my plan, 3 days after paying for them. ChatBot wait to speak to a live agent takes way too long, and is fine if you all the time in the world!

The Virgin team have since responded to this review and asked that I write to them direct. The email they provided doesn’t seem to accept emails as the one I sent has bounced back.

For the last two weeks, I’ve been facing continuous issues with my home internet speed. Despite multiple follow-ups and repeated calls, I keep receiving the same standard response that “the team is working on it.” It’s truly surprising how Virgin’s technical team requires weeks to resolve a basic connectivity issue. This shows either a lack of technical capability or that Virgin is simply giving excuses while customers continue to suffer.

Due to this ongoing failure, I have escalated the matter to the UAE Authority (TDRA) and am now waiting for their response. At this point, I expect either a proper resolution or a refund for Virgin’s inability to deliver the service I’m paying for.

Rajesh was brilliant, very prompt and a very pleasant demeanor. The whole process took less than 10 mins.

Good service by Rajesh for eSim activation at doorstep.

I bought a yearly plan few days ago
Then i Travel abroad and activate the roaming plan after paying its doesn’t work .i wrote many time to their chat and more than 24 hours my case has not been solved I can’t make any calls
I think I will reverse back to DU they were much better my number is 0566700563. More than 2 days and they don’t solve the issue even then don’t answer my messages on chat even I send the email and nothing very poor customer service

Excellent customer service and quick response. I got my new sim within 10 minutes of order.
Delivery Guy Rajesh was really responsive.

I was honestly surprised! I wanted to port my sim to virgin but before i knew it Rajesh was already out for delivery with my sim 😂 entire process from porting to delivery was under 30-35 minutes i was really impressed!

I accidentally renewed the primary number on my family plan when I intended to renew the secondary number. I immediately contacted customer service and spoke with Bassan to request either a refund or to transfer the plan to the correct number so I could renew the one I actually needed.
However, I was told that nothing could be done, and when I asked to speak to a manager, I was informed that they also couldn't assist. This was very disappointing, as there were no preventive measures or confirmations in the app to avoid this type of mistake, and the support I received did not offer any solution or flexibility.
Overall, the customer service experience was poor, and I hope the company can improve both its preventive steps and the level of support provided in situations like this.