Virgin Mobile UAE Reviews 5,208

I bought a yearly plan few days ago
Then i Travel abroad and activate the roaming plan after paying its doesn’t work .i wrote many time to their chat and more than 24 hours my case has not been solved I can’t make any calls
I think I will reverse back to DU they were much better my number is 0566700563. More than 2 days and they don’t solve the issue even then don’t answer my messages on chat even I send the email and nothing very poor customer service

Excellent customer service and quick response. I got my new sim within 10 minutes of order.
Delivery Guy Rajesh was really responsive.

I was honestly surprised! I wanted to port my sim to virgin but before i knew it Rajesh was already out for delivery with my sim 😂 entire process from porting to delivery was under 30-35 minutes i was really impressed!

I accidentally renewed the primary number on my family plan when I intended to renew the secondary number. I immediately contacted customer service and spoke with Bassan to request either a refund or to transfer the plan to the correct number so I could renew the one I actually needed.
However, I was told that nothing could be done, and when I asked to speak to a manager, I was informed that they also couldn't assist. This was very disappointing, as there were no preventive measures or confirmations in the app to avoid this type of mistake, and the support I received did not offer any solution or flexibility.
Overall, the customer service experience was poor, and I hope the company can improve both its preventive steps and the level of support provided in situations like this.

Very good and rapid service .
I applied for a new SIM late at evening time and Mr Rajesh reached within few mins and activated it for me .
Many thanks for his efforts .

Very good and fast service and special thanks to Rajesh. He was very kind and helpful.

Unbelievably fast and efficient service. The service staff (Harish) reached home within minutes of raising a request and completed the setup in under 10 minutes.

Rajesh came very fast for delivery my sim card
Thanks

Nice to meet Mr.Navaz at lulu al Wanda mall Auh. Fine service. Recommend 👌

Wynsdee is perfect and so kind and patient she help us a lot. I recommend her visit Dubai mall branch virgin mobile

this mobile company virgin mobile is amazing im using it for 8 yrs ..
and the service is good they are nice to help what i want to do...
Farhan from moe c4

I am writing this review as a desperate warning to all current and prospective Virgin Mobile UAE customers: DO NOT USE THIS SERVICE.

My family has been subjected to a shocking, Kafkaesque nightmare of service failure that has left two of our essential mobile lines deactivated for nearly SIX WEEKS. The issue is a persistent system flaw preventing a simple Emirates ID update, despite my ID being valid.

My experience has been a catastrophic waste of time and energy:
21 failed attempts through their mobile application.
4 failed in-person visits to their Mirdif City Center branch.
Each time, I was met with ineffective troubleshooting, vague reassurances from the support team, and zero accountability. This is not just an inconvenience; the lack of communication for my children due to their incompetence is a serious safety and personal issue.

I have paid for a service that has been deliberately withheld for over a month and a half. The company has refused to provide immediate resolution, escalate to a technical director, or offer any compensation until the "problem is fixed," which they seem incapable of doing.

This company's technical infrastructure is fundamentally broken, and their customer service is a black hole.

If you value your time, your money, and reliable communication, I urge you to look elsewhere. Flee this provider. You have been warned.

Current Status: Lines remain deactivated. Full complaint escalation to the TDRA is imminent.

This reply is exactly the kind of hollow, solution-free message I have received countless times over the past month and a half. It is just "communication for the sake of communication."

regarding your suggestion to contact feedbackVM: You should know that this specific address was CC'd on every single message I sent you. I never—not even once—received a reply or a single sign of life from that department. Telling me to contact an address that has ignored me for six weeks adds insult to injury. Please stop with the template responses and actually fix the problem.

It was nice to meet Mr.Nawaz at lulu alwahda. He is very accommodating and offer the plan as well. Thank you!

They sent me an email saying if I signed up to a new one year plan I would receive some promotional data and minutes. Surprise surprise when I renewed. That didn't happen. Standard Dubai promises. So now I have to do all of the chasing up.

Terrible Company. Doesn´t let you move your SIM to a new device if you are outside of the UAE. This is causing extreme difficulties and gets me to not be able to connect to my Bank Accounts. Traveling for the next 4 months meaning can´t access things without my Number. Ahmed E. From customer Service was super rude and not answering any questions. Like a robot repeating the same. Then Trasfered me to another one Called Champion (waited for 30min) He just basically said the same. Crazy. Not useful for travelers or international expats. They did not have this in the last 4 years. Sad.

Abdullah was very attentive and helped me with everything. It was an easy purchase.

Good service, nice staff.

Hi it’s nice to meet Mr. Nawaz at lulu al wahda Auh. Very accommodating and easy to approach. Topnotch customer service.

I met Mr. Navaz at lulu alwahda. I took home internet connection which have best price in the market. I recommend him for the future. Thank you 🙏

Tiffany was exceptional, very knowledgeable & helpful