Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
Company replied
I initially was facing a lot of trouble trying to get a Virgin sim due to some technical difficulties. That being said, over a span of two months, I finally was able to get it and it’s all thanks to t... See more
Company replied
Tess i remember his name did more than he should, he even gave me his personal phone number to follow up after his shift ended to ensure my sim card got activated. Amazing service i received from him... See more
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Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.6
Excellent
5K reviews
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I love to buy in Virgin Marina Mall,and…
I love to buy in Virgin Marina Mall,and the staff is so accommodating (April),
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Jamaica, thank you for your kind words! We’re happy to hear you love shopping at Virgin Marina Mall and that April was so accommodating. -Karen
Asghar khan his a great person his…
Asghar khan his a great person his explaining are so amazing & can understand very easy
ASGHAR KHAN
MCC MALL
VIRGIN MOBILE UAE
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Talha, thank you for your wonderful review! We’re glad to hear that Asghar Khan provided clear, helpful explanations and made everything easy to understand. -Karen
Had and shoib in dcc are amazing in the…
Had and shoib in dcc are amazing in the customer service they helped me a lot
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi there, thank you for the great feedback! We’re happy to hear that Had and Shoib at DCC provided amazing customer service and were able to help you so much. -Karen
Mirdif City Centre
Asghar is the man to meet. Very helpful and honest advise. Ended up getting 2 sim cards and broadband.
November 21, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Mujtaba, thanks for the great review! We’re glad to hear Asghar was so helpful and offered honest advice. Enjoy your new SIMs and broadband and let us know if you need anything else. -Karen
Farhan is excellent
Farhan is friendly, efficient and exceptionally professional. He did not try to sell me something I did not want and listened to my every request. He was the most helpful customer service representative I have seen and dealt with while looking for a network provider.
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Alix, thank you for your kind review! We’re thrilled to hear that Farhan provided friendly, efficient, and professional support. If you need anything else, we’re always here to help. -Karen
Aziz helped me set up my new iPhone
Aziz helped me set up my new iPhone. He was extremely knowledgeable & patient with the process. Excellent customer service!!
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Eleanor, thank you for taking the time to share your experience. It’s wonderful to hear that Aziz made setting up your new iPhone straightforward and stress free. Your feedback truly means a lot to us. If you ever need anything else, please feel free to reach out. -Pauline
Delivery guy Rajesh very helpful and…
Delivery guy Rajesh very helpful and best service
He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge Reyaley helpfull to virgin and I show is name in reviews every customer giving him best reviews. You did great job man Rajesh….. virgin mobiles must give to Rajesh best position
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Prakash, we appreciate your detailed feedback. We’re really glad to hear that Rajesh was helpful and gave you great service. It means a lot that you took the time to highlight his patience and effort when dealing with the SIM activation issue. If there’s anything else you need, please don’t hesitate to reach out. -Pauline
I received excellent assistance from…
I received excellent assistance from Eisha Tariq at the Fujairah branch. She has strong product knowledge and explained everything very clearly. She dealt with me patiently and kindly, and because of her professional customer service, I decided to purchase the plan. Outstanding service
November 28, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Reem, we truly appreciate your feedback. Happy to hear that Eisha Tariq at the Fujairah branch was so patient and clear when answering your questions. It’s wonderful that her knowledge and kindness gave you confidence to go ahead with the plan. If you need anything else, please feel free to reach out. -Pauline
Arshad from Lulu Muweilah
Arshad from Lulu Muweilah
Good customer support
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Aneesh, thank you for your feedback! We're glad to hear that Arshad from Lulu Muweilah was able to assist you and provide good customer support. -Karen
Excellent service from Adeel
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Saroj, thank you for sharing your experience. We’re happy to hear that Adeel provided you with excellent service. Please feel free to connect with us if you require any more help. -Pauline
Mr.Adeel and Mr.Christen from Lulu…
Mr.Adeel and Mr.Christen from Lulu quasis provided me an outstanding support.very professional and quick response highly recommended
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Rajan, thank you so much for your feedback! We’re delighted to hear that Mr. Adeel and Mr. Christen from Lulu Quasis provided outstanding support. - Karen
Today I come at virgin mobile lulu…
Today I come at virgin mobile lulu hyper market al barsha and meet with Mr Hamza he is such a great salesman I'm impressed with his expertise and he make things easy for me. I am a happy customer with virgin mobile.
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Sushil, thank you so much for your wonderful feedback! We’re delighted to hear that your visit to Virgin Mobile at Lulu Hypermarket Al Barsha was a great experience and that Mr. Hamza was able to assist you so smoothly. -Karen
Really very good service and explaining…
Really very good service and explaining for Home internet. Thanks Raheel .
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Rasheed, thank you for your feedback! We're glad to hear that Raheel provided very good service and explained everything clearly about Home Internet. - Karen
i just puchase a sim card to farhan…
i just puchase a sim card to farhan from moe carrefour... he assist me very well.. thanks for your help.
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Charlie, thank you for sharing your feedback! We're happy to hear that Farhan at Carrefour MOE assisted you well with your SIM card purchase. - Karen
Great Support having a great…
Great Support having a great conversation with MR. Mushtaba From Lulu Mussafah Really Appreciated Very happy to port my Etisalat number to virgin mobile great plans.
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Shijesh, thanks for sharing your experience. We’re happy to hear Mr. Mushtaba at Lulu Mussafah provided great support and made your switch to Virgin Mobile smooth. We're always here if you need any more assistance. -Pauline
Changed My Etisalat To Virgin Feel Safe…
Changed My Etisalat To Virgin Feel Safe Now All Because Of Mr Umer From Lulu
Mussafah He Is The Best Sales Person Ever I Will Highly Recommend Him
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Noushad, thank you for sharing your experience. We’re so glad Mr. Umer at Lulu Mussafah made your switch to Virgin Mobile easy and worry-free. Should you have any questions, we are always here to help. -Pauline
I had an amazing sales experience with…
I had an amazing sales experience with Areesha in Gate Avenue DIFC. She was very clear and knowledgeable about all the options available.
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hey there! We’re delighted to hear that Areesha at Gate Avenue DIFC provided such a clear and helpful experience. Thank you for sharing your positive experience with Virgin Mobile UAE. If you require further help, please reach out at your convenience. -Pauline
Syed Aafaq Lulu Alwahda was very…
Syed Aafaq Lulu Alwahda was very helpful and
advised me very perfectly happy with his service and virgin mobiles UAE
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Sadasivan, we’re happy to hear Syed Aafaq at Lulu Alwahda could help you and provide excellent service. Thank you for choosing Virgin Mobile UAE and sharing your experience. Should you have any questions, we are always here to help. -Pauline
I took mobile plan from Madinat Zayed…
I took mobile plan from Madinat Zayed Virgin store. Mr Moaz here was awesome, got a great deal with 50% off and free extra data . Definitely will recommend this to all my friends and family.
December 3, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Azhar, we’re thrilled to hear about your experience with Moaz at our Madinat Zayed Virgin store. We’re glad you got a great deal and extra data. Thank you for recommending us to your friends and family. For any further assistance, please feel welcome to get in touch. -Pauline
Today i visited
Today i visited, lulu virgin mobile, Al wahda AUH. Staff Mr. Arpinder. Last few days I’m facing my E-sim issue and visiting other stores also. But its doesn’t work. He help me and he solved my issue. 👍
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Mohmmad, thank you for sharing your experience. We’re pleased that Arpinder at Lulu Al Wahda resolved your eSIM issue and provided helpful support. It’s wonderful to know you’re satisfied with the result. If you need any further assistance, please feel free to reach out. -Pauline
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