Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
Company replied
I initially was facing a lot of trouble trying to get a Virgin sim due to some technical difficulties. That being said, over a span of two months, I finally was able to get it and it’s all thanks to t... See more
Company replied
Tess i remember his name did more than he should, he even gave me his personal phone number to follow up after his shift ended to ensure my sim card got activated. Amazing service i received from him... See more
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Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.6
Excellent
5K reviews
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I took sim from marina mall virgin
I took sim from marina mall virgin. The girl name shrishti. She make me understand about their offers .
She is convincing and helpful
December 10, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Nishil, we’re delighted to hear that Shrishti was able to clearly explain the offers and assist you so well. We appreciate your support and hope to serve you again soon! -Pauline
Mr Rajesh was very quick and the setup…
Mr Rajesh was very quick and the setup process was overall a breeze
December 9, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Abhiram, thank you so much for your kind words! We’re delighted to hear that Rajesh was quick to assist and that the setup process felt smooth for you. We truly appreciate your feedback and are here anytime you need support. -Pauline
Joudy in Dubai mall was very kind and…
Joudy in Dubai mall was very kind and fantastic , she know all The plans and she resolved my issus faster
December 9, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Anthony, thank you for your feedback! We're glad to hear Joudy at Dubai Mall was helpful and resolved your issue quickly. For any further support, please feel free to get in touch. -Pauline
I visited Marina mall srishti is very…
I visited Marina mall srishti is very profession i like her service highly recommend
December 8, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Julien, thank you for sharing your experience! We’re delighted to hear that Srishti at Marina Mall provided you with professional service. Your recommendation means a lot to us! -Karen
Review
The representative named rafi in lulu mall al nahda was really helpful in finding out the ideal package for me and the process was completely efficiently as well. Glad to switch to virgin mobile
December 6, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Adithkumar, thank you for your wonderful feedback! We’re thrilled to hear that Rafi at Lulu Mall Al Nahda provided you with excellent support and helped you find the ideal package. Welcome to Virgin Mobile, and we look forward to serving you! -Karen
After recent visit to vigin mobile on…
After recent visit to vigin mobile on jbr I feel must write this review to say how absolutely fantastic the staff Micheal and Jureyne they are a absolute credit to vigin company we could off asked for better service both of them absolutely outstanding
December 7, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Nat, thank you for your wonderful review! We're thrilled to hear Michael and Jureyne gave you outstanding service at our JBR store. They truly are a credit to our team. We appreciate your kind words and hope to see you again soon! -Karen
Annabelle Dubai mal kiosk was very kind…
Annabelle Dubai mal kiosk was very kind and helpful. Excellent customer service. Highly recommende
December 6, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Antonio, we’re glad to hear that Annabelle at the Dubai Mall kiosk provided kind and helpful service. -Karen
Rajesh number one!!!!Promote this guy!!!
December 6, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Marc, we’re glad to hear Rajesh made such a great impression! -Karen
Excellent service by Rajesh Sharjah
Excellent service by Rajesh Sharjah. 20 min Delivery and 3 min activation time. Professional and friendly customer service
Thanks Rajesh
December 6, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Kumar, great to hear about your experience with Rajesh in Sharjah! Fast delivery, quick activation, and professional service are exactly what we aim for. -Karen
It was really good experience when I…
It was really good experience when I visited Virgin in Nakhleel mall ( I met Mr. Khaled there)
Honestly, he helped me so good to renew my yearly plan as the application was confusing me.
My son and I are using yearly plan from virgin mobile .
December 6, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Gehad, we’re glad to hear you had a good experience at our Nakhheel Mall store and that Khaled was able to help you renew your yearly plan with ease. It’s great to know both you and your son are enjoying your Virgin Mobile plans. -Karen
Amazing experience.
Had an amaaaaziiinnngg experience with April in Marina Mall. She was very convincing! Honestly, stopping at the kiosk is NOT in my to do list. I just simply want to inquire about some deals. But right there and then—I changed my network to Virgin Mobile and purchased a one-year plan.
Thank you April.
So far, I have no regrets with switching to Virgin. 🫶🏼
November 29, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Lee, we’re thrilled to hear about your amazing experience with April at Marina Mall! It’s great to know she guided you so well and helped you choose the right plan. We’re happy to have you with Virgin Mobile and glad the switch has been a positive one. -Karen
Great experience here in Madinat Zayed…
Great experience here in Madinat Zayed Virgin store. I took annual plan and Mr Moaz gave me awesome deal and clear all the confusion in a professional way. I highly recommend their service .
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Mohammed, thank you for your kind feedback! We’re delighted to hear that Moaz at Madinat Zayed Virgin Store provided clear, professional guidance and helped you with an excellent annual plan. -Karen
Asghar Khan his a great person his…
Asghar Khan his a great person his explaining are so amazing & can understand very easy.
Asghar Khan
MCC MLL
Virgin mobile UAE
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Yingfu, thank you for your feedback! We’re glad to hear that Asghar Khan provided clear and easy-to-understand explanations. -Karen
Fixing the issue
Thank you so much to Melgren from marina mall for fixing my issue about my sim card, she's very kind and polite staff. Highly recommend this staff.
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Joulian, thank you for your kind feedback! We’re glad Melgren at Marina Mall was able to help resolve your SIM card issue with such kindness and professionalism. -Karen
During our experience in the Mall of…
During our experience in the Mall of the Emirates one of the sales team named Roland approached and assisted us in getting our Virgin Mobile Sim.
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi RonVictor, thank you for sharing your experience! We’re glad Roland at Mall of the Emirates was able to assist you with getting your Virgin Mobile SIM. -Karen
Very good service by Taswwar lulu al…
Very good service by Taswwar lulu al barsh
Everything was fast and easy
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Emil, thank you for your feedback! We’re glad Taswwar at Lulu Al Barsha provided fast and easy service. -Karen
Issue of data connection.
Hey there just want to thank your staff named maria, I came in alwahda mall to visit your kiosk for some reasons that i cant use my data and call. She assisted me smoothly until she resolve the problem of my sim and data connection. Big thanks
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Lara, thank you for sharing your experience! We’re glad Maria at Al Wahda Mall was able to assist you smoothly and resolve your SIM and data issues. -Karen
Best experience I had so far with a telecommunication company
In my last visit to Virgin Mobile Al wahda mall, I had an excellent customer service delivered from a highly qualified agent named Ahlam, She was attentive, patient, and kind while serving me. She has solved my problem and offered me a good plan I couldn't reject, my overall experience was Excellent, keep up the good work, Thank you
December 4, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Kyle, thank you for your wonderful feedback! We’re thrilled to hear that Ahlam at Al Wahda Mall provided attentive, patient, and kind service, and helped you find a plan that suited you perfectly. -Karen
I visited marina mall abudabi miss…
I visited marina mall abudabi miss srishti she is excellent her job and very professional at her work.....👍👍
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Shabanaadeel, thank you for your wonderful feedback! We’re thrilled to hear that Srishti at Marina Mall Abu Dhabi provided excellent and professional service. -Karen
Its Nice To Avail in Virgin Marina mall…
Its Nice To Avail in Virgin Marina mall All Staff Are Nice Specially Mr. John. Its A Good Expicience
December 5, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Ariel, thank you for your kind review! We’re glad you had a good experience at Virgin Marina Mall and that John and the whole team made you feel welcome. -Karen
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