Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
Company replied
I initially was facing a lot of trouble trying to get a Virgin sim due to some technical difficulties. That being said, over a span of two months, I finally was able to get it and it’s all thanks to t... See more
Company replied
Tess i remember his name did more than he should, he even gave me his personal phone number to follow up after his shift ended to ensure my sim card got activated. Amazing service i received from him... See more
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Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.6
Excellent
5K reviews
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I was very happy with assistance of…
I was very happy with assistance of Jing today. Great work.
January 3, 2026
Unprompted review
Reply from Virgin Mobile UAE
Thank you for your kind words, Alexandra! We’re glad Jing could provide you with great assistance on your visit. If you require further help, please reach out at your convenience. -Pauline
I have a very poor service experience
I have a very poor service experience. Application is showing my ID is under review and customer care is saying at back end no issues. I am almost going every week to their outlet without resolution. Even on email response is, it is sorted but no change.
January 1, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Dinesh, we regret the inconvenience. This is not the experience we want for our customers. We’ve emailed you confirming the issue is resolved. If the issue persists, please let us now by responding to our email. -Pauline
Thanks so much for helping me with my…
Thanks so much for helping me with my apps and WhatsApp even it’s not her business and transferring my eSIM. There are customers like me who don’t know how to do it. Thanks a million ⭐️⭐️⭐️⭐️⭐️
January 1, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Berlin, we’re so pleased to learn our team was able to help you with the app, WhatsApp, and your eSIM. It’s great to know they made the process easier for you and that you had a positive experience with us. Please feel free to connect with us if you require any more help. -Pauline
We are so happy to meet teaghes haile…
We are so happy to meet teaghes haile in nakheel mall kiosk. he gently assisted us on he app & new promotions.we are so delighted to see such a person.virgin should be proud of him.
January 1, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Roby, it’s great to hear you had such a positive experience with Teaghes Haile at the Nakheel Mall kiosk. We’re pleased he could assist you gently with the app and new promotions and that your visit was so enjoyable. Don’t hesitate to reach out if you need anything else. -Pauline
Reply from Virgin Mobile UAE
Hi Vince, we appreciate you sharing your experience. Jing’s patience and support mean a lot to us, and we’re happy you had a positive visit. If you require further help, please reach out at your convenience. -Pauline
Jing is so kind and so smart !
December 30, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Mia, thanks for your feedback. It’s great to hear that Jing was so kind and helpful! For further inquiries or assistance, please contact us anytime. -Pauline
Haya was brilliant
Haya was brilliant! She solved my issue within 5 minutes! Fantastic experience, I already have 3 numbers with them and I love it!
December 30, 2025
Unprompted review
Reply from Virgin Mobile UAE
Thank you for sharing your experience, Vanja. We’re so pleased Haya was able to sort your issue quickly. For any further assistance, please feel welcome to get in touch. -Pauline
Haya is fabulous and so very…
Haya is fabulous and so very professional! Thank you so much
December 30, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Joelene, thank you for your kind feedback. It’s great to hear that Haya was so professional and made your experience positive with Virgin Mobile UAE! If you need any additional support, don’t hesitate to contact us. -Pauline
I m very appreciated Shan service in…
I m very appreciated Shan service in Deira city center for virgin he help me so much so thank you for him
December 29, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Maigafatahou, it’s wonderful to hear that Shan was so helpful at Deira City Center. Thank you for sharing your experience and for choosing Virgin! Don’t hesitate to reach out if you need anything else. -Pauline
Got my router deal from MCC Mall
Got my router deal from MCC Mall, Ashgar Khan was very helpful throughout the process and even helped after work hours.
December 26, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Naman, thank you for your feedback! We’re thrilled to hear that Ashgar Khan went above and beyond to help you, even after work hours. We’re glad you had such a positive experience at MCC Mall! Should you need any further guidance, please let us know. -Pauline
Great service and always there to help
December 7, 2025
Unprompted review
Reply from Virgin Mobile UAE
Thank you for your kind feedback, Filis. We’re glad to hear you’re happy with our service and support! If you have any questions or need help, don’t hesitate to contact us. -Pauline
Haya from the Dubai Hills mall store…
Haya from the Dubai Hills mall store was extremely helpful and solved a difficult issue for me where a number transfer didn’t happen correctly. Sticking with virgin because of Haya.
December 24, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Adam, we’re thrilled to hear that Haya was able to resolve your issue and provide such excellent support. We’re glad to have you with Virgin! We're always here if you need any more assistance. -Pauline
Very bad team support
Very disappointed with Virgin Mobile. I clearly told your staff I only needed the SIM for one month, but it was automatically recharged without my consent. Customer support has been completely unresponsive for over a week, and staff gave wrong information. Until today noone of your team answered me
December 22, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Leila, we regret to hear about this. This is not what we want you to experience. For further assistance, please send us an email with your details at feedbackvm@virginmobile.ae. -Pauline
We had the pleasure of dealing with…
We had the pleasure of dealing with Davinder Singh at the Mall of the Emirates kiosk. Davinder was extremely helpful, very patient and helped us with exactly what we wanted to do
December 22, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Reece, thank you for your kind feedback. We’re delighted to hear that Davinder was able to assist you so well and that you had a great experience at the Mall of the Emirates kiosk. For any further support, please feel free to get in touch. -Pauline
It is a misleading company
It is a misleading company, as when I checked for the renewal option it was showing with extra data then after enabling and renewals (and money is deducted) they dont add any extra!! Customer service team is asking on the screenshot !!! How could we know that u r misleading us!!! I have 4 numbers and shall discontinued them (2 in the near future 7days and 2 months)
December 20, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Sam, we understand your concern. Renewal benefits are based on the plan and offer available at the time of renewal, and we’d like to look into this for you.
Please email us at feedbackvm@virginmobile.ae with your details so we can investigate and assist further.
– Karen
Worst service ever
Worst service ever, they give good offers to start, then it stops working, happened with my home wifi. It became very slow and barely working. Would text them almost ever day, nothing was resolved. For 6 months imagine. Now i am with a different company for home wifi and it is working well.
As for the phone, i have an issue with my data it is slow. Their customer care is very bad, they are telling me i didnt subscribe to anything even though it says differently in the app and they closed the chat when i explained their info is wrong. Definitely not recommended.
December 19, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Jay, we’re sorry to hear about your experience with both your home WiFi and mobile data services. This is not the service standard we aim to provide.
We’d appreciate the opportunity to look into this further. Please contact us at feedbackvm@virginmobile.ae with your details so we can review your case and assist you. -Karen
Good customer care
Thank you to April and Milgrane from Marina mall Virgin mobile. They were very helpful and do their best to solve my transfer issue from Du to Virgin.
October 24, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Suhail, thank you so much for your kind feedback. We’re really glad to hear that April and Milgrane at the Marina Mall store were able to support you and do their best to resolve your transfer issue. For any further assistance, please feel welcome to get in touch. -Pauline
lovely poaple in Marina Mall
I live in umm alqwain , I came to visit my son in Abu Dhabi , as I am entering Marina mall I was greeted by a gentleman with big smile telling me if I am having a good time, then I realize that he works for Virgin mobile so I asked if I could replace my sim for new one and the guy *John* did it in five minutes,I was so pleased with his service , I left the mall very satisfied . John made my day .
December 17, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hello Amar, we’re so happy to hear that John welcomed you warmly and helped replace your SIM in just a few minutes. Knowing that his friendly and efficient service made your visit enjoyable truly means a lot to us. If additional support is needed, please do not hesitate to reach out. -Pauline
If you want to screw up your life then sign with this company
I have written many reviews about the miserable services I received from virgin mobile UAE. The misery continues as this company did not fix the problem. Basically I paid for one year subscription ( more than 500 USD), but they blocked my number after one month only. My problem is I made a mistake and provided the phone number to my banks. Currently my finances are in shamble because I lost contacts with my banks due to their ridiculous action. Because I am outside the UAE I cannot directly contact my banks. I caution anyone not to subscribe to this disastrous company.
December 11, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Azzam, we want to assure you that we do not intend to deactivate your line, as this is not something we are doing by choice. For passport holders, the validity is always 30 days, as set by the regulator.
The good news is that you can always update your document to get another 30 days of validity by visiting the store. And to turn your experience around, we’ve extended your ID validity for one month as we managed to get you an approval from the regulatory. Please check the email we’ve sent for further details to further assist you with your line issue. -Pauline
I took sim from marina mall virgin
I took sim from marina mall virgin. The girl name shrishti. She make me understand about their offers .
She is convincing and helpful
December 10, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Nishil, we’re delighted to hear that Shrishti was able to clearly explain the offers and assist you so well. We appreciate your support and hope to serve you again soon! -Pauline
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