VirtualPBX Reviews 65

Good phone service at reasonable price. Great service!

Linda provided excellent support. She was very patient and helpful.

The answer to my question was very brief and basically just said "no, sorry, can't help/don't offer what you need" and that's it. There was no clarification as to why, what else could possibly be offered as help, suggestions or assistance. I asked if my needs cannot be met for suggestions as to any other companies who might offer the services, there was simply no response to that.

Kathy I believe was amazing. Good company great customer service!!! She stood 2 hours over her schedule to help me put together my phone system. Thank you Kathy you were awesome. I hope I spelled your name right

Excellent Customer Service!
I am always concerned when calling customer service for any technical issue I'm having, however, when calling VirtualPBX I am always pleasantly surprised! Issues are always addressed and quickly handled. Thank you for making this a great experience!

I don't even know where to start. The customer service is horrible. The platform is way to confusing to understand. Wait time to get in touch with customer service is way to long. Delayed response when on the phone. NOTHING ever gets resolved.

I love my systems! I have both an old vConsole plan and one of their new and improved Dash plans - both are rock solid and the support is always amazing. I am also happy they expanded their support hours to 7am-7pm and 7days a week so I can call in for little questions when I have time.

The reps are wonderful. When you can get to talk to one. Waited on hold for almost 15 minutes today, around 8:50am PDT.

Costly experience with their phone app. And the issues with it are not yet resolved so it cannot be used. The app kept defaulting my number to "unavailable", no matter how many times I marked myself as available. I didn't even know there was an inssue until I wondered why I wasn't receiving any calls. After I discovered that, I kept marking myself as available and it kept defaulting to unavailable. Disaster. I'm in sales, I lost thousands in commission, didn't make my quota.

Also - and this might not be arising from the VirtualPBX platform, so maybe not their fault - but all of us salespeople here have horrible problems with a delay in the sound so, talking on the phone with someone, we always end up interrupting each other. It's frustrating, time-consuming, affects the relationship-building. I don't have this problem when I originate the call from my phone, only on the calls that come to the (same) phone via the system.

5/8/17, Update: Thanks for the response, Charlie, but it's cold comfort. The sum of your replyy is that you're paying attention to a known issue - attempting an an adequate job of taking care of business. More meaningful would have been an offer of some months of free service or *some* kind of offering. Kind of worse than no response at all.

The price and call quality are good, but the lack of 24x7 support is a serious issue for us. It was highlighted today when a call routing issue left us without working phones for hours. It was Sunday and support didn't open till 10a east coast time. Even after 10a nobody answered the support line, it just rang and rang, never going to voicemail.

Upon hearing that I valued a certain feature that only existed on the vconsole platform, VPBX took it upon themselves to switch me over and oversaw all the configurations. I didn't have to do any and I didn't lose any downtime or calls. Thank you VPBX

We've been with the firm for four years. The technology works as it should. The interface, which was poor, has become much easier, and the instructions much better.
We've reached out to customer service a half dozen times over the years, most recently just a week ago. They've been fast, courteous, and correct.
Not only "would we recommend the firm," we do.

Worst experience faced in trial period your team can't even solve a problem and no reply or calls even after contacting 3 times just worst customer service and worst ever team who cant handle problems faced by customer poor service.

Used Virtual PBX for about 21/2 years now. Solid support, good people. Can't say there haven't ever ben issues, but can say they have always done whatever it takes to resolve any issues.

Many problems using features and the performance particularly on the fax product is disappointing. Originally signed up as a low cost alternative but question whether the cost is offset by other hassles. Particularly problematic are conditions like cannot cancel fax once entered. If sending confidential information you cannot retreive from typo

Don't Waste Your Time

This company never follows up on anything. I have to wait a 48 hours in order to fix a problem. My billing has been wrong. The phones were shipped late, and we didn't have phones for 2 days. Customer Service is awful. The Fax Box doesn't work period.

I was sold 2 pbx phones at 170 each. Once i received them called in for support and I was told to buy a router at a cost of 100. Bought a router called back and couldn't get any support. Basically wasted 500 dollars as everything is still in a box 6 months later.

The time lag is very long for the caller and the sound quality on the call is very poor. I personally wouldn't use this system again but my employer may have a different opinion

Great product and right use of modern latest tech to manage a phone system. We operate small paddle sports rental business and found this the perfect phone solution to handle our reservation phone lines.

MY ISSUE STILL IS NOT RESOLVED.

We have used VPBX since the company inception in 2012. Our company uses it not only as our phone/VM system but also for ancillary service dispatch services. As such, the system's reliability is critical. VPBX has experienced a few system outages in the timeframe we have used it. Its failure created widespread disruption to our business as not only did the phone stop ringing in the office, but our service department came to a halt.
Relatedly, contacting VPBX Customer Service was/is difficult. Most often, the only way to seek technical guidance was through a "chat" feature on the website - clearly not sufficient for a system outage situation.
We understand VPBX recently underwent significant technical revisions which enhanced their reliability however it will take time to regain confidence in the system. We also understand VPBX has recently added service staff, expanded hours, and have live voices on the service support side.
Overall - a good "product" with a questionable history of reliability and service support. We continue to use the product knowing improvements have been made and do indeed see progress thus far.