VisaHQ Reviews 

756
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, who are often described as patient and responsive. The service is generally considered efficient, easy to use, and convenient, simplifying the visa application process for many. Many people appreciate the straightforward user experience, noting that forms are easy to complete and the process is well-managed. However, some customers also noted issues with slow response times and a lack of communication, with some reporting long waits for replies or unanswered inquiries. A few other people also felt that customer service was unhelpful, citing instances where staff could not explain problems or provided disappointing experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the excellent and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising the staff's... See more

User experience

Consumers find the user experience to be positive, highlighting the platform's convenience,... See more

Customer service

People report ambiguous experiences with customer service, with some finding it very convenient, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My visa experience was a little drawn out but ultimately successful. Tips -Do as much document research and prep before you apply. The website seems to ask for a lot more than the Govt website need... See more

Rated 4 out of 5 stars

Good easy service, however I was surprised I could not change the Nationality of the Contact even though I hadn't finalised my application and there was no official 'submit' button. I had to call the... See more

Rated 4 out of 5 stars

The customer service is very helpful, fast, and effective. I used it for 10 Visas in the last month or two, and I'm very happy with the results, considering that this process is annoying.... See more

Company replied

Rated 5 out of 5 stars

I had difficulties on my end not yours! My scanner/computer was not sending clear enough copies of the passport and photo for you to use. Ms Jannica, at your Office showed such kindness and patience... See more


Company details

  1. Legal Services & Government

Written by the company

Passports and Travel Visas Online: Comprehensive Information on Passport Services, Visa Requirements and Applications. Real-time Status Updates, Live Help.


Contact info

3.9

Great

TrustScore 4 out of 5

756 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(756)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company and highly recommended

After filling out there forms and information online, they preview them and then approve them. If there is any questionable response they notify you for any correction. Then they send you an email to print and sign those forms and send them to the office. They again review them and submit them to the correct embassy. Then if anything arises they notify you for any additional documents. Then they notify you when the visa gets approved. They then send the visa back to you with two day delivery.
The staff are very pleasant and informed. They are very efficient and well worth the cost.
Would highly recommend them and will use them in the future.

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

The chat system is really bad

The chat system is really bad. I started a chat they dropped out out after twenty seconds and said they’ll be right back and then never returned. If you want good service avoid them.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

A++++ Service!

If I could give the team at VisaHQ 10 stars, I absolutely would! Initially, I had some doubts—they didn’t seem legitimate at first. However, after doing thorough research, I discovered they offered the fastest visa turnaround and the best prices. The team was incredibly helpful, guiding me through the entire application process and ensuring all my required documents were properly prepared.

I chose the same-day processing option and was amazed to receive my visa in just 48 hours. VisaHQ has definitely won my business, and I look forward to working with them again in the future. I highly recommend their services!

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Visa HQ to help with my…

I recently used Visa HQ to help with my visa application for Morocco, specifically Marrakech. I had help from (Jenesis) who was extremely kind and patient with me on the phone throughout my application and I couldn’t be happier with their service. From the start, Jenesis was professional, attentive, and highly organized. Jenesis guided me through the entire process, ensuring I had all the correct documents, saving me the hassle of going back and forth or repeating any steps.

Jenesis expertise gave me peace of mind, as they double-checked every detail to make sure my application was flawless. Communication was seamless. Jenesis was always available to answer my questions and kept me updated throughout the process. Thanks to Jenesis efficient service, my visa was approved without any issues, and I’m now ready for my trip to Marrakech!

I highly recommend VisaHQ to anyone looking for a stress-free and reliable visa application service. They truly go above and beyond to make the process smooth and hassle-free.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

My UK visa rejected because of them

I submit my application to UK visit trip with all documents, they didn't review the bank statement carefully where there are 2 transactions which need clarification and they submitted to embassy and got rejected with no right to appeal or refund the payments. And I can't apply again unless I justify these amounts source. 😭

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt response

The process of obtaining visa makes it seamless, thanks to the amazing team of Visa HQ. Special mention to Menna and Austin. They are very quick in responding, provide accurate information on the status of the visa and most of all they deliver on time. We definitely recommend Visa HQ

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Working with VisaHQ was a great…

Working with VisaHQ was a great experience! Unlike automated services, real people are there to help, and Mary was absolutely fantastic. She ensured all my documents were in order, and made the process seamless. Thanks to her, my visa was approved on time. Highly recommend!

December 11, 2024
Unprompted review

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