VisionDirect.com.au Reviews 

My transaction with Vision Direct was positive and I am very happy with the glasses I purchased.
Putting in the information that’s required for the prescription was easy, and it took roughly three weeks for my new glasses to arrive in the mail. I have had to wait that long when I have purchased them in a local store before, so that was fine. The price of the frame and lenses were much cheaper than buying the same from a local store as well, so I’m very happy, and will buy from them again in the future.

I ordered sunglasses on 6 September. It stated delivery 4 - 7 business days. Same day, I receive confirmation of my order with the following message: Good news! The following item(s) have been confirmed by the supplier. We’ll follow up in around two weeks with more details on what’s next.
I have a tracking number and today, 16 September, it states "Processed for export
RPX Online". I feel they have been very dishonest about timeframes and they don't have sufficient control over their supplier. Just get your timeframes right, no good departing on holidays without the sunnies because they haven't arrived.
Today, 17 September, they have arrived and look great. Good value, just frustrating that the timeframe was so howsyourdaddy.

Avoid this company at all costs! I had been a customer for many years and when a pair of glasses broke under warranty the company blacklisted me and refused to repair them. Worst company and worst quality glasses ever!!! Beware of this company!!!
In response to your reply below I have contacted the manager many times and cannot place an order due to having a warranty claim for glasses that broke due to poor quality.
Disgusting treatment of a customer that has been with you for many years and I am now warning everyone not to buy from your company to avoid being treated so poorly and disrespectfully!
Do not buy anything from this horrible company!
After being a loyal customer for 13 years I had 1 return under warranty for some lenses that broke after 2 months of wear with a 12 month warranty which they repaired.
I tired to place a $311 last week and it got cancelled and refunded and they said it must be Paypal so try again, so I did with ApplePay and once again it was cancelled. $622 sitting in limbo now!!!
I contacted 'Hannah' as per below and she told me I had been blacklisted for doing multiple returns which I clearly have the records for ONE return in 2025 during my 13 years with them.
They are liars and do not stand by their poor quality items which break so easily.
I repeat, do not buy from them as any problems you are blacklisted and lied to with their extremely poor customer service and failure to stick to their own quality promises. Avoid this company at all costs!

Great product.

I recommend Vision Direct to anyone I know that wears glasses. They're inexpensive, great quality and delivered fast.

I will repeat again. My fav store for glasses. Amazing quality and great price. Worth it. Fast delivery also service very good too! 1000/10. Recommended.

I am absolutely disgusted with the service from Vision Direct. This nightmare has been ongoing since July when my initial order arrived completely wrong. While their Service Manager Hannah proactively reached out and promised to manually oversee an exchange order to get it right, they managed to botch it a second time.I explicitly informed them I would be refusing the second shipment due to these constant fulfillment errors, which Hannah explicitly acknowledged and accepted via email. Instead of handling it correctly, their courier (Team Global Express) simply dumped the parcel at my front gate via an unauthorized "Authority to Leave" without knocking or checking for instructions.The Service Manager has completely ghosted my emails since Monday morning. Team Global Express confirmed that only Vision Direct can authorize the Return to Sender collection, yet they refuse to communicate. I have now been forced to open a formal dispute with PayPal just to get my money back. Avoid this business at all costs.

update
I purchased prescription glasses from Motion Global Limited (trading as both Vision Direct and SmartBuyGlasses). The first order arrived with an incorrect prescription due to their mistake. I contacted customer service to ensure the correct details were put into their system for a fix. Despite their direct help and guidance, their mistakes were made twice, and the second replacement order was also produced incorrectly.The merchant explicitly admitted to me that they knew the second pair was wrong before it arrived. They instructed me to reject the parcel upon delivery so it would be returned to sender. I specifically intended to do this, but their courier (Team Global Express) completely failed—they dumped the parcel at my front gate without coming to my door or getting a signature, then drove off. When I called the courier to come back and pick up the package, they refused, stating they required direct authorization from Vision Direct to collect it. Vision Direct failed to provide that authorization, leaving the unwanted, useless package stranded at my gate.When I opened an official PayPal dispute to secure a refund for this ongoing disaster, the merchant sent high-pressure emails demanding that I manually close the PayPal dispute before they would process any further resolution. Under Australian Consumer Law, I am entitled to a refund for a major failure. Holding a consumer's resolution hostage by forcing them to drop a dispute and forfeit buyer protection is a highly deceptive, predatory, and unfair business practice.I am completely finished dealing with this business and want absolutely nothing more to do with them. I am utterly disgusted at their services and the multi-month runaround I have been forced to endure. I formally demand that they immediately wipe my personal details, prescription information, and contact records entirely off their systems.

They literally harass you every month for a good review. Unsubscribing does not work. the glasses are also terrible quality and broke after 1 month.

Happy to Say I was contacted by the service manager at Vision Direct.
Who could understand my frustration over 6month old glasses no longer being wearable and offered to replace them for me with the same ones or I could change them, I choose to change them instead of risky the same thing happening again.
I have since sent my old pair back which was an easy process and am just waiting for my new ones.
Fingers crossed these ones last longer.

Very disappointed with my experience.

I spent around $500 on a pair of glasses, only for them to develop a major functional issue after just six months. The arm of the glasses has become so loose that they no longer stay securely on my head and actually fall off. The only incident with them was falling from a bedside table onto a carpet floor.

For a pair of glasses that cost $500, I expected much better quality and durability than six months of use. What has been even more disappointing is the outcome after raising the issue with the company. I do not feel that the resolution offered adequately addressed the actual problem by only offer a 10% then a 20% discount from future purchases.

After this experience, I would not purchase from this company again, and unfortunately I cannot recommend them to others. Spending $500 and ending up with glasses that are effectively unusable after only six months has been incredibly frustrating and disappointing.

I’ve been buying frames from VisionDirect for a while and have always had a good experience. The ordering process is easy, and returns are straightforward as well. Overall, a reliable and convenient place to buy frames online.

World classs customer service, Really solid products, defiently getting more items

Glasses arrived crooked and bent. Not due do damage in transit, just the quality of product, nose pads super bent out of place and feels like they’ll snap if I bend them back. They’re also not the correct size as advertised, they don’t fit my head.

Cannot attach photo here but feel free to contact me, order number VD0846452522GM

Delivery also awful, whoever they use to deliver does not actually come to your address they leave the packages at a pick up Center in my case a 30 minute walk from my house with limited time to pick up.

Prices are reasonable and shipping was fast!!

Glasses are great. Excellent fit.

Great service from start to finish. I have a very strong prescription but the glasses are perfect and the price couldn’t be beaten. Once again, very happy with Vision Direct.

Good value for money, responsive when I had a query, quick delivery

The price, service and delivery were all above any standard i have experienced when getting glasses! Quality of the glasses are amazing!
AAA+ Best place to get glasses

Great service, price and accuracy

Very quick international delivery for genuine quality product, very happy, my last order was the same