Dreadful service, wrong lenses sent, wont exchange I need to apply for a refund and reorder, call centre is based in India and is misinformed with information....overall I will never buy from these ag... See more
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Never ever again will I use this company, the worst service ever provided. Placed an order, didn't arrive, rang was told it was damaged in transit, bearing in mind I had to contact them. Then said to... See more
I used to order from them for nearly 10 years without issues until recently. Virtually no customer service that can help, once you do get through, they can't actually solve any issues. Took me weeks t... See more
Atrocious service and company! I ordered lenses on 30th September. No updates ever available. I have now contacted them on 5 different occasions by phone and online chat. Have been blatantly lied to,... See more
Company details
Information provided by various external sources
vision direct
Contact info
Afghanistan
- www.visiondirect.com
Switch and Bait Shipping
This is the second time I ordered from Vision Direct, and the second time they have shipped my contacts incorrectly. Both times I paid for upgraded shipping and both times they just ship it standard ground.
This most recent time I ordered on a Friday. They shipped the contacts on Wednesday. Since my order was for overnight shipping, I should have received the contacts Thursday. But no. Well, okay I'll have them Friday for the weekend. Again, no. When I researched it, the order was sent standard Fedex, and not overnight. This is the same thing that happened in June. At that time I had paid $11.99 for overnight shipping and it was sent standard. They wouldn't respond to emails and wouldn't refund the shipping.
So buyer beware - visiondirect will take your money for upgraded shipping (or tell you they're giving you free upgraded shipping) and then not do it. I will not be ordering from them again, as it shouldn't take over a week to get overnight contacts.
January 23, 2016
Unprompted review
First Class service at no-frills prices
My Lenses are 10-20% cheaper than at my Opticians
I save 20 - 30% on my Solutions, especially with the multi-buy discounts
Delivered to my door the next working day at no extra cost. Perfect!
And I love that they treat me as an adult
July 29, 2014
Unprompted review
Always reliable, still good value despite price increases
I have been using Vision Direct for over six years now. I initially found them online while seeking a cheaper alternative to high street opticians. Despite having a toric prescription, I almost always receive my contact lenses from Vision Direct in good time. On a few occasions, my prescription has been out of stock, but there is always an email warning of the delay and another one informing you when the order has been dispatched. The only minor issue is that the price has risen over the years, but I believe they still offer a good-value alternative to the high street.
June 28, 2013
Unprompted review
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