VistaPrint UK Reviews 

31,002
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the ease of creating custom designs. Many people appreciate the quick delivery service and efficient turnaround times. Reviewers often highlight the helpful customer support and the overall smooth and stress-free ordering process. However, some people were dissatisfied with occasional issues regarding order accuracy or quality control, such as incorrect printing or design flaws. A few other people also felt that delivery could be inconsistent, with some experiencing delays or missing items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality and value of items... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Service

People report positive experiences with service, often praising the great support, products, and value. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall a good product. Easy to create, quick delivery and good quality. If I’m being critical, the colours could be a little more vibrant, but I can live with that. I have created many custom mugs us... See more

Company replied

Rated 5 out of 5 stars

I received our order today of Wedding Thank you cards. But they were printed on both sides strangely, not only did they look strange having the same design on both sides, but they wouldn't allow me to... See more

Company replied

Rated 5 out of 5 stars

Well, Vista do it again. I've been using them for 3years now to produce varied car stickers for classic care events. Never a hiccup until this year when a miss communication lead to a wrong result. So... See more

Company replied

Rated 5 out of 5 stars

I've used several companies over the years for my printed needs. Vistaprint have certainly been true to their word on every occassion and the quality of the work has been excellent. I will certainly c... See more

Company replied


Company details

  1. Digital Printing Service
  2. e-Commerce Service
  3. Graphic Designer
  4. Prints and Signs Store
  5. Promotional Item Store

About VistaPrint UK

Written by the company

Shop Now Design Services Create a Website Ideas & Advice VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.

 

We offer a wide range of customisable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.

 

When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(31,002)

3,634 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm a returning customer

I'm a returning customer - Great quality cards & flyers, and up-to-date notifications. Recommended VistaPrint to friends & family, !

May 18, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your continued support. We are delighted to hear you have been happy with the quality of your cards and flyers, as well as our order updates. Your recommendation to your friends and family means so much to us. Thank you for choosing us; we truly appreciate it!

Rated 5 out of 5 stars

Fantastic customer service from…

Fantastic customer service from VistaPrint. I made a mistake with my leaflet order, but Irish Dannise was incredibly understanding, professional and helpful in resolving the issue. The support I received was greatly appreciated. Thank you, Irish !

July 11, 2026
Unprompted review
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Reply from VistaPrint UK

We are so delighted to hear that your leaflet order issue was resolved smoothly and that our team provided such understanding, professional, and attentive assistance throughout the process.

Rated 5 out of 5 stars

All good

All good, would recommend

July 2, 2026
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Reply from VistaPrint UK

We are pleased to learn that you had a positive ordering experience and found the print quality to be reliable.

Rated 5 out of 5 stars

Prompt arrival of goods

order was p err omotly drlovrted

July 3, 2026
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Reply from VistaPrint UK

We are delighted to hear your order was delivered promptly. We truly appreciate your support and are glad everything arrived as expected. Thank you for your kind review.

Rated 5 out of 5 stars

No need to look anywhere else…

Have used VistaPrint for many years and have always been satisfied with their product availability, easy to use system and professional ethos. Quick turnaround from submission to delivery. I was kept informed of expected receipt of my order.
Highly recommended

July 2, 2026
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Reply from VistaPrint UK

We are so pleased to hear that you've been a satisfied customer for many years and that our product availability, easy-to-use system, and professional ethos have met your expectations.

Rated 5 out of 5 stars

Exceptional quality

Easy to add custom pictures to the posters, the website had a lot of useful info to help with sizing, updated delivery info and amazing quality

June 30, 2026
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Reply from VistaPrint UK

Thank you for your wonderful feedback! We are so pleased to hear that you found it easy to personalize your posters and that our website provided helpful information regarding sizing and delivery.

Rated 5 out of 5 stars

Great quality product and speedy…

Great quality product and speedy delivery Thank you!

July 2, 2026
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Reply from VistaPrint UK

We're delighted to hear that you were happy with the quality of your product and our speedy delivery.

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. Excellent after care service. Good value fir money.

July 2, 2026
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Reply from VistaPrint UK

We are pleased to hear that you were happy with the prompt delivery, and the overall value of your order. We truly appreciate your support and look forward to serving you again in the future.

Rated 3 out of 5 stars

Be Careful

It was alright. It took them 5 times to deliver the right part but in the end they sent the right part that was a bungee. Was bashed in box as they always send on boxes way to big for the item and no package to protect it whatsoever. But it’s ok

May 27, 2026
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Reply from VistaPrint UK

We're sorry to hear that it took multiple attempts to receive the correct item and that the packaging did not meet your expectations. We're glad the correct bungee was eventually delivered, but we understand your concerns about the oversized box and lack of protective packaging. Not only that, but we appreciate you bringing this to our attention, and we'll share your feedback with the appropriate team as we continue working to improve our products and packaging. Thank you for your patience and for taking the time to let us know about your experience.

Rated 5 out of 5 stars

Products are professional looking and excellent customer experience

The quality of the goods ordered is exceptional and looks professional. Although there was a problem with shipping as there was a slight delay from the delivery company’s side, the customer team at Vista Print has been incredibly helpful when I reached out, shout out to Souha and Takwa for your excellent assistance with my order.

July 1, 2026
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Reply from VistaPrint UK

We're pleased to hear that you're happy with the product quality and level of service received from our representatives when there was a delay with the order.

Rated 1 out of 5 stars

Clearly don't have a quality control…

Clearly don't have a quality control process, business cards where illegible. I checked the design before order but everything looks different on a screen. I understand my design may have had flaws, however if there had been a QC someone could have contacted me and rectified it. Instead vista print just sent out a load of business cards only fit for the bin. I reported it on the live chat and got a refund but no responsibility was taken, apparently there's a strict checking procedure but that definately wasn't the case with my order.

Ive went to a local company, sorted it face to face and got the prints same day.

July 1, 2026
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Reply from VistaPrint UK

We are sorry to hear about your experience with your recent business card order, and understand how frustrating it is to receive items that did not meet your expectations. After reviewing your account, we noted that our support team has already been in contact to provide a resolution. To provide some context on our workflow, our automated printing process prints products exactly as they are submitted in the design process. In this specific case, the submitted design lacked sufficient contrast between the text and background colors, which resulted in an unsatisfactory print outcome. Furthermore, we recommend to carefully check the preview mode and review the generated PDF proof prior to finalizing an order. We value your feedback, and trust this will clarify your concern.

Rated 5 out of 5 stars

Good quality

Good quality, speedy and a phone call to check the order was satisfactory. Will use again

July 1, 2026
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Reply from VistaPrint UK

We are delighted to hear that your order was handled efficiently and that the print quality of your products exceeded your expectations. Thank you for choosing us for your printing needs.

Rated 1 out of 5 stars

order got lost twice

order got lost twice. then got cancelled by Vistaprint. not once did Vistaprint offer to refund me in a gesture of good will. when i asked for a refund they cancelled the order and i had to pay for everything all over again. they missed their deadlines on numerous occasions and I lost several opportunities to use the marketing materials i had ordered. Shocking customer service.

July 3, 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

We are truly sorry to hear about the repeated frustrations you experienced with your orders and the service provided. This is certainly not the standard of care we aim to deliver, and we regret the impact this had on your marketing efforts. After review, we noted that our support team has already reached out to provide a resolution. Please be assured that your feedback regarding these delivery failures and your experience with our service team will be carefully documented and reported to the relevant departments. We are committed to using your input to address these internal issues and improve our processes to prevent this from happening again. Thank you for bringing these concerns to our attention.

Rated 5 out of 5 stars

Great service!

I had ordered 80 mugs for a conference. I am very satisfied with the price, quality of the print and the speedy delivery. The website is easy to use. Definitely will use VistaPrint again in the future!

July 1, 2026
VistaPrint UK logo

Reply from VistaPrint UK

We are pleased to hear that you were happy with the quality of your conference mugs. We truly appreciate your support and look forward to helping with your future printing needs.

Rated 5 out of 5 stars

Excellent

Easy to make, easy to edit, easy to order, fast delivery... perfect,, would use again

July 6, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you so much for the excellent 5-star review. We are thrilled to hear that you found our process easy from start to finish, from designing and editing to placing your order and receiving your fast delivery. We look forward to working with you again on your next project.

Rated 3 out of 5 stars

I ordered 4 mugs

I ordered 4 mugs, the time frame and delivery was excellent. Price very reasonable. The only issue is, one mug is Black and white, the text is not visible. All colour mugs are great.

June 30, 2026
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Reply from VistaPrint UK

Thank you so much for taking the time to share your feedback! We are thrilled to hear that you were pleased with our pricing and delivery speed, and that your colored Mugs turned out great. However, we sincerely apologize that the text on your black and white mug is not visible. We want to look into this and ensure you are completely satisfied with your entire order. We have sent a separate email requesting a quick photo of the affected mug so our team can review it and find the best solution for you. We look forward to getting this sorted out.

Rated 5 out of 5 stars

Order every year

Every year I order personalised calendars for myself & family members. They are always great value for money & really good quality. Would 100% recommend

December 8, 2025
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for choosing Vistaprint for your printing needs. We're happy you're pleased with your calendars.

Rated 5 out of 5 stars

Great service

Great service, easy to update ,design your buisness cards , great price, cards arrived earlier than estimated, top class, PM

June 30, 2026
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Reply from VistaPrint UK

Thank you for your review submission. We're happy you're pleased with the order and the service you've received. We look forward to doing business with you again.

Rated 5 out of 5 stars

Cards are perfect and so many…

Cards are perfect and so many compliments

June 30, 2026
VistaPrint UK logo

Reply from VistaPrint UK

We are delighted to hear your cards turned out perfectly and that you have received so many compliments. We truly appreciate your support. Thank you for your wonderful review.

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