VistaPrint USA Reviews 6,412

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professionalism, often highlighting their exceptional support in design and order processes. Many people appreciate the high quality of the products, finding them very satisfactory and well-printed. The customer service is frequently described as outstanding, with consumers noting the efficiency and ease with which issues are resolved. However, some customers experienced issues with their orders, including incorrect print quality, missing items, or unexpected cancellations. A few reviewers also mentioned difficulties with the ordering process, such as problems with postage for certain products or challenges in getting specific design changes implemented.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Product

People report positive experiences with product, often praising the quality, array of items offered, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the seamless ordering process, quick... See more

Service

Users describe positive interactions with service, highlighting exceptional support from staff like Ivan,... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using VistaPrint for many years for both personal and professional needs. Usually, everything works perfectly and I do not need any help. But recently, I had an issue and I was thrilled to... See more

Company replied

Rated 5 out of 5 stars

I have ordered various items (mugs, business cards, mouse pads) from VistaPrint for some time now. Their products have always been very satisfactory. However, i noticed the print quality was off on my... See more

Company replied

Rated 5 out of 5 stars

Christian introduced himself as our personal advisor. Was able to help me out with updating our tax exempt status and with a discount for our organizations order. He was very kind to look over everyt... See more

Company replied

Rated 5 out of 5 stars

Kimmy at Vistaprint was absolutely amazing to work with! She was incredibly helpful, attentive, and went above and beyond to make sure everything was perfect. She even took the time to call me to conf... See more

Company replied


Company details

  1. Digital Printing Service
  2. Business to Business Service
  3. e-Commerce Service
  4. Graphic Designer
  5. Prints and Signs Store
  6. Promotional Item Store

Written by the company

VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

There's no business like your business.

Written by the company

At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Kimmy is the best!

Kimmy at Vistaprint was absolutely amazing to work with! She was incredibly helpful, attentive, and went above and beyond to make sure everything was perfect. She even took the time to call me to confirm edits, which I really appreciated. It made the whole process feel seamless and stress-free. Highly recommend!

April 11, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re thrilled to hear that Kimmy provided such an amazing experience and went above and beyond to support you. We’ll be sure to share your feedback with her, she’ll be delighted to know her efforts made the process seamless and stress-free for you. Thanks for your feedback and recommendation.

Rated 5 out of 5 stars

Excellent experience with our VistaPrint Advisor!

Tue-Marie, our VistaPrint Advisor, has been absolutely wonderful in helping us with our orders! She is knowledgeable, professional, and friendly.

April 10, 2026
Unprompted review
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Reply from VistaPrint USA

Thank you for sharing your feedback with us. We're very happy to hear that you were pleased with the service from our representative.

Rated 5 out of 5 stars

Speaking with Schlitz was incredible

Speaking with Schlitz was incredible. I am over the top thrilled with the design he created using our Name, Logo and Description of our business. He made the banner in a short time, he listened to what I wanted, and I was able to ask him for suggestions, and they were spot on each time! Blessings to Schlitz and your VistaPrint!

April 10, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your feedback. We're pleased to hear of the great experience you had with our representative and that we could help with your banner order.

Rated 5 out of 5 stars

VistaPrint Delivered Beyond Expectations

VistaPrint has been a great company to work with over the years. Their product quality, wide range of options, and pricing have always helped us stay within budget without sacrificing quality.

Recently, we were assigned an account manager, Samar, and she made an already great experience even better. She took the time to listen to exactly what I needed, then quickly came back with excellent recommendations that were both creative and cost-effective. She even added our branding to the product mockups, which made it much easier to picture the finished items.

Because of her guidance, we found options I did not even realize were available, and some were actually better and less expensive than what I originally planned. Instead of a basic branded notepad, I ended up with a spiral notebook with a pen, customized in our brand colors with our logo and information. The pens and custom coffee tumblers were also perfect.

Best of all, we stayed under budget and ended up with even nicer items for our customers. In less than 24 hours, I went from an initial phone call to reviewing options and placing my order.

Samar was polite, attentive, and outstanding to work with. Based on this experience and the many positive ones we have had with VistaPrint over the years, I would absolutely recommend them.

April 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your positive review! We are glad to hear that you are satisfied with the quality of our pens and tumblers. We strive to provide the best service possible and are glad that we could meet your expectations. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Mary Ann A was really supportive and…

Mary Ann A was really supportive and helped me deal with the damaged product. I had a great experience with the customer service representative Mary Ann A at Vistaprint. She was patient, knowledgeable, and genuinely eager to help resolve my issue. She took the time to understand my concerns and , ensured everything was clear and handled efficiently. I especially appreciated her attitude and professionalism throughout the interaction. It made what could have been a frustrating situation much easier to manage. Overall, the support I received exceeded my expectations, and I would not hesitate to reach out again if needed. Excellent service from start to finish.

April 9, 2026
Unprompted review
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Reply from VistaPrint USA

We’re truly glad to hear that Mary Ann A was able to support you effectively and make the process of resolving your damaged product smooth and stress-free.

It’s great to know that her patience, professionalism, and clear communication helped turn a potentially frustrating situation into a positive experience. We will be sure to pass your kind words along to her and the wider team, as recognition like this means a lot.

We appreciate your trust in Vistaprint and are delighted that our support exceeded your expectations. We look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

The designer was friendly courteous and…

The designer was friendly courteous and understood exactly what i was trying to achieve

April 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your kind words and 5-star review!

We’re delighted to hear that our designer was friendly, courteous, and able to fully understand your vision. Providing a smooth and collaborative design experience is something we truly value, and it’s great to know we delivered that for you.

We appreciate your support and look forward to helping you with your future projects!

Rated 5 out of 5 stars

Jasmine Joyce is Awesome

Wanted to give a quick shoutout to Jasmine Joyce, who was so helpful when I needed to edit an order I had already submitted. The customer support here is phenomenal!

April 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We appreciate you taking the time to share your feedback with us and are happy our representative was able to help you with editing your order.

Rated 5 out of 5 stars

Christian introduced himself as our…

Christian introduced himself as our personal advisor. Was able to help me out with updating our tax exempt status and with a discount for our organizations order. He was very kind to look over everything and make sure everything fit and would print out correctly.
Very glad he called and spoke to me.

April 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your experience. We're delighted to hear that our representative provided such a wonderful support to you.

Rated 5 out of 5 stars

Great Customer Service!

I want to thank Gen Nikki for all your help with my order. If it had not been for Gen, I would not have had the clear answers that I had regarding a production delay that delayed my order of bridal shower invitations and envelopes that I paid expedited shipping for. Gen answered all my questions, and provided excellent customer service via phone calls, emails and a follow up phone call today. My order got to me only two days later than expected, and I was refunded my expedited, shipping.

My invitations arrived today and they are gorgeous!! Because of this stellar customer service and follow up, the quality and beauty of these invitations and envelopes, I
am giving Vistaprint and Gen five stars!

April 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for taking the time to share your experience with us. We're very happy to hear that you've been pleased with the level of support received from our team.

Rated 5 out of 5 stars

Jannah was an absolute joy to work with!

Jannah was an absolute joy to work with!

April 9, 2026
Unprompted review
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Reply from VistaPrint USA

Thank you for your kind feedback! We’re so happy to hear that Jannah was an absolute joy to work with. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Epitome of Excellent Customer Service!

I had an issue with a misprint on my business card. I was able to connect with Jacky via the human customer service chat at 10:19pm. Can I just say, she was amazing! She took the time to ensure she understood my concern. She had patience with helping to correct my issue. And she took additional steps to correct my design of me so I would have smooth transacting going forward with reorders. She is the epitome of perfect customer service! She made my entire night! I know I'm in good hands now if I every have another issue with my order...although I've been a customer with VistaPrint for over 5 years and this was my first issue every with an order.

April 8, 2026
Unprompted review
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Reply from VistaPrint USA

It’s wonderful to know that Jacky was able to assist you so thoroughly and make such a lasting impression. We’ll be sure to share your praise with her—recognition like this truly means a lot to our team. Providing patient, attentive, and personalized support is exactly what we strive for, and we’re so glad she was able to turn your experience into such a positive one.

Rated 5 out of 5 stars

I made a mistake and ordering my cards…

I made a mistake and ordering my cards with the wrong font size because I trusted a template that I did not make. When the cards came in, I noticed this so I messaged Vistaprint.
Radenne was the person who helped me with my problem and gave me a full credit for my cards so that I could re-order them, shipping included.

This was above and beyond as this was not something I was asking for and I did not expect it in the least..

That’s the type of customer service that will keep me coming back time and again. I really valued that immensely.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Mediea is the best and she needs a raise and a promotion

Hello to whom it may concern I would like to thank Mediea for all her help she was very helpful, knowledgeable, courteous, polite, professional and most of all patient with me. I love using Vistaprint and I feel you guys need to give Mediea a raise and a promotion ASAP!!Because of Mediea professionalism I will tell all my family and friends to use Vistaprint. Thank you Vistaprint for hiring Mediea we need more like her.

April 8, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing such wonderful feedback about your experience with Mediea. We’re thrilled to hear how helpful, knowledgeable, courteous, polite, professional, and patient she was while assisting you. It means a lot to us that her professionalism made such a positive impression and inspired you to recommend VistaPrint to your family and friends.

Your kind words will be shared directly with Mediea and our leadership team as recognition of the excellent service she provided. Feedback like yours helps us celebrate team members who go above and beyond, and it reinforces our commitment to delivering the same level of care to every customer.

We truly appreciate your loyalty and look forward to continuing to support you with your future orders. Thank you again for choosing VistaPrint.

Rated 5 out of 5 stars

I HAD AN AMAZING EXPERIENCE WITH NORMAN…

I HAD AN AMAZING EXPERIENCE WITH NORMAN HE ANSWERED MY QUESTION AND ADVISED ME TO MAKE MY DESIGNS BETTER

April 8, 2026
Unprompted review
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Reply from VistaPrint USA

Thank you for sharing your wonderful feedback about your experience with Norman while ordering the Vansport™ Women’s Pro Horizon Polo. We’re delighted to hear that he was able to answer your questions and provide helpful advice to make your designs even better.

Your kind words will be shared with Norman and our customer care team as recognition of the excellent support provided. Feedback like yours helps us continue to improve and ensures that every customer receives the same level of attentive service.

We truly appreciate your recommendation and look forward to helping you with your next project. Thank you again for choosing VistaPrint.

Rated 5 out of 5 stars

Charlie was fantastic beyond helpful…

Charlie was fantastic beyond helpful and very talented thank you!

April 8, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your kind words! We're thrilled to hear that Charlie was so helpful and talented. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great Follow-up

This was an unexpected follow-up on a group of projects that I have been working on. Aiesha, was a wonderful help.

April 8, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

It’s wonderful to hear that the follow-up was helpful and that Aiesha was able to support you so well throughout your projects. We truly appreciate you taking the time to share your experience and look forward to continuing to assist you with future projects.

Rated 3 out of 5 stars

I was gave one delivery date

I was gave one delivery date. Now, today I would have to wait another day for my delivery. I don't understand.

April 8, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for reaching out, and we’re sorry for any confusion regarding the delivery date. Based on the tracking details, your package is currently out for delivery today. As such, your order is still expected to be delivered today as scheduled. We appreciate your patience, and please feel free to reach out if you have any further questions.

Rated 5 out of 5 stars

Exceptional Work and Attention to Detail

I would highly recommend working with Dunhill Gener! He helped me update my business cards, bringing a fresh, modern feel to my brand that was truly needed.

He was professional, creative, and easy to work with throughout the entire process. If you’re looking for a graphic designer who can elevate your brand, don’t hesitate to use him—you’ll be glad you did!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Had some business cards printed

Had some business cards printed, they look great! However, an error was made on my end with the design. They kindly reprinted a new design for free for me as a one-time-courtesy. Would definitely recommend this company!

April 7, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re delighted to hear that you’re happy with how your business cards turned out. We also appreciate you recognizing the reprint assistance provided—our team always strives to support our customers, especially when something doesn’t go as planned on the design side.

It’s great to know the final result met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Jamaica knowlede

Last night,i had time to engage with denise from jamaica she finish up with the designing of my cards she was very knowledgeable what i mean by that's the specialist did my design but she did the final touchup .Thank you Denise for your help

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We sincerely appreciate you taking the time to share your experience and highlight the outstanding support provided by Denise. It’s wonderful to hear that her expertise and final touch‑ups helped bring your card design together seamlessly. Knowing that her guidance made your process easier and more successful means a lot to us.

Your comments will be passed along to Denise and our design team as recognition of her great work and as inspiration to continue offering this level of personalized support. Thank you again for your feedback. We look forward to helping you achieve even more great results with future projects.

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