VistaPrint USA Reviews 6,412

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professionalism, often highlighting their exceptional support in design and order processes. Many people appreciate the high quality of the products, finding them very satisfactory and well-printed. The customer service is frequently described as outstanding, with consumers noting the efficiency and ease with which issues are resolved. However, some customers experienced issues with their orders, including incorrect print quality, missing items, or unexpected cancellations. A few reviewers also mentioned difficulties with the ordering process, such as problems with postage for certain products or challenges in getting specific design changes implemented.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Product

People report positive experiences with product, often praising the quality, array of items offered, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the seamless ordering process, quick... See more

Service

Users describe positive interactions with service, highlighting exceptional support from staff like Ivan,... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using VistaPrint for many years for both personal and professional needs. Usually, everything works perfectly and I do not need any help. But recently, I had an issue and I was thrilled to... See more

Company replied

Rated 5 out of 5 stars

I have ordered various items (mugs, business cards, mouse pads) from VistaPrint for some time now. Their products have always been very satisfactory. However, i noticed the print quality was off on my... See more

Company replied

Rated 5 out of 5 stars

Christian introduced himself as our personal advisor. Was able to help me out with updating our tax exempt status and with a discount for our organizations order. He was very kind to look over everyt... See more

Company replied

Rated 5 out of 5 stars

Kimmy at Vistaprint was absolutely amazing to work with! She was incredibly helpful, attentive, and went above and beyond to make sure everything was perfect. She even took the time to call me to conf... See more

Company replied


Company details

  1. Digital Printing Service
  2. Business to Business Service
  3. e-Commerce Service
  4. Graphic Designer
  5. Prints and Signs Store
  6. Promotional Item Store

Written by the company

VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

There's no business like your business.

Written by the company

At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Mikaela Karill helped me extensively…

Mikaela Karill helped me extensively with transferring my design to different projects. I am so glad to be able to have personal assistance like that. Wonderful customer service for a great product, what else can you ask for.

April 7, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your experience with us and for recognizing the outstanding support provided by Mikaela Karill. We’re delighted to hear that she was able to assist you extensively with transferring your design across different projects and that her guidance made the process smooth and enjoyable. Personal assistance is something we value deeply, and it’s wonderful to know that it helped deliver both great customer service and a product you’re happy with.

We truly appreciate your input and look forward to continuing to provide products and service experiences that meet and exceed your expectations.

Rated 5 out of 5 stars

Fantastic design support with Mikaela

Working with Mikaela was an absolute pleasure She was able to edit formats and colours to make everything look great Such an easy clear working relationship Very Happy with the results

April 7, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your experience with us and for highlighting the fantastic design support you received from Mikaela. We’re delighted to hear that working with her was such a pleasure and that she was able to edit formats and colors to make everything look great. Clear, easy collaboration is exactly what we aim to provide, and we’re thrilled that the results left you very happy.

We truly value your input and look forward to continuing to provide products and services that meet and exceed your expectations.

Rated 1 out of 5 stars

The most stupid

The most stupid, brain dead people on the plant. They simply are too incompetent to get me tax exempt status though everything on my end is correct.

April 7, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thanks for sharing this with us, and we’re sorry to hear of your less-than-favorable experience. Please reach out to our care team using any of the optionsns provided here https://www.vistaprint.com/customer-care/help-center, so your case can be properly reviewed and resolved.

Rated 5 out of 5 stars

Excellent customer service

I have ordered various items (mugs, business cards, mouse pads) from VistaPrint for some time now. Their products have always been very satisfactory. However, i noticed the print quality was off on my last order. Spoke with customer service and the issue was immediately resolved. I cannot say enough for how efficient they were in resolving the issue. Also, production and shipping have always been quite fast.

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to resolve the issue quickly and that you’ve had consistently positive experiences with our products, production, and shipping. We truly appreciate your continued support and feedback.

Rated 5 out of 5 stars

Charm was exceptional

Charm was exceptional! Collaboration personified. Thanks again! In gratitude. Laurie R.

April 7, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

That's wonderful to hear. We appreciate and value your business.

Rated 5 out of 5 stars

Customer Service Above and Beyond!

Ellen went above and beyond to help me remedy an order error that was my fault. She reviewed the situation and provided budget-friendly remedies for my non-profit. It's customer service like this that keeps me coming back to VistaPrint!

April 3, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re delighted to hear that Ellen went above and beyond to support you and find a solution that worked for your non-profit. We’ll be sure to share your feedback with her. Experiences like yours are exactly what we strive for, and we truly appreciate your continued support.

Rated 5 out of 5 stars

Not rushed / very helpful

Even though I only had a 30 minute session, Charlie was very helpful and productive. I didn't feel at all rushed and if I wanted to make any changes he was on it without any hesitation. It was truly a pleasure working with Charlie as well as Vista print as a whole. They helped me turn a (could be hard situation) into an easy task.

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.

Rated 5 out of 5 stars

John was helpful in finding my…

John was helpful in finding my account with orders from the past years so appreciated 😊

April 7, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

It’s fantastic to know our customer care team delivered helpful service and made your experience even better.

Rated 5 out of 5 stars

I give Highest Praise to Marlyn

I give Highest Praise to Marlyn, VistaPrint Design & Customer Care & Specialist. She did an outstanding job with application of our logo and designs to be printed for multiple items I purchased such as T-shirts, Hats, and other merchandise. Thank you. AAA+++

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

It’s very rewarding to know our customer care team helped make the process smoother and more reassuring for you. Thank you for your business.

Rated 5 out of 5 stars

Kyen Cyreen Review

Kyen Cyreen is an awesome and amazing staff who demonstrated timely and respectful service, insightful graphic designing, helpful tips for best creation of business cards, and was a delightful relationship today!

Due to this excellent with excellent assistance given to us contributing to our Indigenous Peoples work, we will remain, recommend and return to VistaPrint!

We are Honored by Kyen Cyreen!

Many many thanks.

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are delighted that our customer care team could offer the assistance you needed with such care and efficiency.

Rated 5 out of 5 stars

Exceptional support!

Lawrence G. provided exceptional support. He went above and beyond to ensure my projects were both completed and corrected. He was so patience with me. His commitment to high-quality service is truly impressive.

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

It’s reassuring to know our customer care team provided the prompt and courteous support we strive for. We value your business and look forward to your future orders with us.

Rated 5 out of 5 stars

Great customer support

Great customer support and after sale service.

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re so pleased to hear that our customer care team provided such dependable and friendly assistance.

Rated 5 out of 5 stars

Great agent took ownership of whole project

The agent I work with I think it was Nicole Ray could be longer apologized. That was terrific and helping me out walking through the whole project from beginning to end and right near the end had my old address so able to cancel the order we do the new one and got an instant refund rather than having to wait around so all in all from helping with the photos and designing the banner and the tablecloth is really good really couldn’t have worked out better cause if I had done this myself, I never would’ve done it myself

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Charlie and she was…

I worked with Charlie and she was awesome helping me bring my idea to fruition. She was very professional and had great suggestions. And she was fun to talk to.

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are delighted to learn our customer care team played such an important part in making your experience a great one. We look forward to printing more for you again.

Rated 5 out of 5 stars

Frea did an amazing job!it was very…

Frea did an amazing job!it was very easy to work with her. I hope to work with her again for any future projects!

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

It means a lot to know our customer care team could provide the prompt and considerate assistance you needed. Thank you for your business and support.

Rated 5 out of 5 stars

Quick Modification Request

I had a request to use a modified design for a product I placed an order on and Crissa Mae B helped me swiftly and with genuine care, and preemptively answered any questions I would've had! Vistaprint's website makes it really easy to make modifications to designs and sync those changes over.

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thanks for your kind words! We’re thrilled to hear that our care team was able to assist you quickly and thoughtfully. We’re also pleased you found the design tools easy to use and that making modifications was a smooth process. It’s great to know everything came together seamlessly for you. We look forward to assisting with your next project.

Rated 5 out of 5 stars

Martina K

Martina K. has been very helpful, patient, and professional with her excellent design support. We started today with a design that needed numerous changes and she did a very effective job to make our advertising bifold a success.
Thank you,
Dunnia Lempert

April 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.

Rated 5 out of 5 stars

John Reines retrieved an order from a…

John Reines retrieved an order from a previous account so I could order without re-creating it. I sooo appreciate it

April 5, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re glad to hear our customer care team’s dedication and responsiveness helped create a positive experience.

Rated 5 out of 5 stars

first time cust to be a lifelong cust.

as a first time customer and not the best with computer i with the help of the easy to navigate website and a little help from the design team got my company design on the business cards, car magnets and yard signs. got it done quickly and painlessly so i ordered them all and was very happy with the result. the next day a light bulb lit and i had forgot to put LLC on all designs i immediately called and a gentleman named will answered and i was told it was to late to change it.he waved his wand and by the time i hung up i was getting everything delivered with the llc on it and he fixed a couple things i didnt see in like 4 nano seconds all FREE. what a breath of fresh air it is to deal with such a customer friendly business. i starting new business and in the mission statement it says our number 1 priority is cust satisfaction. ty vista and will well played sir well played

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Marilyn R helped me

Marilyn R helped me . She has the patience of a saint and i appreciate customer service like she gave me so much!
Thank you so much Marilyn . You made my day !!!!!

April 4, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are very happy to hear our customer care team played such an important part in making your experience a satisfying one. We look forward to your future orders with us.

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