After a rocky start with damaged package the continued orders has have been well received and protected. Plus they replaced the damaged package immediately. Vita coco are doing an excellent job with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Declious tasting coconut water, reliably always good. A couple of days delay in posting out therefore 4 stars otherwise it would be a 5 star experience
Delivery timing took more than 5 working days, wich cause a bit of doubt, nice quality.
I am a great fan of this product I only deducted one star as one of the cartons was crushed on the top and it is very difficult to dispense the coconut water without it spilling all over the place oth... See more
Company details
About Vita Coco
Written by the company
Vita Coco is the World’s number 1 coconut water. Coconut water is a delicious, hydrating beverage that's full of nutrients and vitamins. We love it. And we think you'll love it too, once you try it and learn about how good it is for your body and the world and all that.
The Vita Coco Project®
Realising that coconut production is having a positive impact on our farming communities, we launched The Vita Coco Project®. Together with our partners, we've formed an ambition to positively impact 1 million people in coconut farming communities around the world.
B-Corp
Also, did we mention we are certified as a B-Corp. We're committed to balancing profit and purpose. We're here to positively impact our employees, our communities, and the environment.
Contact info
The Hydration Station, Floor 2, 55 Charterhouse Street, EC1M 6HA, London, United Kingdom
- +44 (0) 207 183 7312
- hello@vitacoco.com
- www.vitacoco.co.uk
4.1
Great
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best water I’ve had
Great taste and feel positive after consuming one 1tr bottle a day.
December 10, 2024
Reply from Vita Coco
This is so great! We feel the same. Vita Coco team x
I somehow had an American discount code…
I somehow had an American discount code which of course wouldn’t work. After getting in touch with Vita Coco I was given my own discount code. Above and beyond. Thank you and a very Happy Christmas and New Year.
December 3, 2024
Original taste
I absolutely love the taste. I am an Asian woman so I know the original taste. Highly recommended.
December 3, 2024
Reply from Vita Coco
We are so pleased to hear this, thank you for the review. Vita Coco team x
No show
Last month was told couldn't deliver. This month was told two weeks ago my order was on its way. Still no show. Will cancel my order and buy on amazon. Same price, next day delivery.
November 22, 2024
I got notification my parcel was on the…
I got notification my parcel was on the way, as usual it was never delivered but got email claiming it was and proof of address thats not even mine. This has been happening since July and still no improvement.
November 20, 2024
3 not 2 orderded 3 cartons only 2 delivered
2 months delivers nothing, then the 3 month orderded 3 cartons only 2 delivered
November 20, 2024
Reply from Vita Coco
Hello, we are sorry to hear that this was the case. Please reach out to hello@vitacoco.com where we can help resolve this. Thank you
Ordered a bundle of three hair products…
Ordered a bundle of three hair products on subscription and only one was sent.
November 23, 2024
Unprompted review
Reply from Vita Coco
Hello, we are sorry to hear that this was the case. Please reach out to hello@vitacoco.com where we can help resolve this. Thank you
Fantastic at all they do not to mention…
Fantastic at all they do not to mention the thirst quenching drinks to keep me hydrated, vitacoco have been so kind to my local school and made some fab donations to help the school raise money for the children
A heartfelt Thanks from the parents school and the children💕
November 21, 2024
Unprompted review
I didn’t recieve my parcel.
November 13, 2024
Reply from Vita Coco
Hello, we are sorry to hear that this was the case. Please reach out to hello@vitacoco.com so we can help resolve this. Thank you
ORDER #112140
ORDER #112140
Had a parcel that was to be delivered last Friday. Apparently, I was not in when the Evri delivery driver came and they were not able to leave it anywhere. I emailed vita coco and informed them I will not be home for when the attempted redelivery is scheduled and will not be home for a few days post this date. I was told my money cannot be refunded or the parcel delivery stopped until after 3 delivery attempts. I reiterated that I will not be home, so they should advise their delivery partner not to leave my parcel with anyone or anywhere. So, 4 days after the ‘initial delivery’ attempt I received messages stating that my parcel has been delivered. So they left it at the door on a mat outside my flat, despite my previous communication. Now, I need Evri to go back and take this parcel up and vita coco to refund my money. None of which has been done as you are unable to speak to anyone on the phone at these 2 companies. Sent emails and still awaiting a reply. Terrible experience from order to delivery with no accountability whatsoever. I have cancelled my subscription and will not be spending money here anymore
November 19, 2024
Unprompted review
Reply from Vita Coco
Hello Jacky, we are sorry to hear this was the case- one of our team has reached out to you on email.
Reply from Vita Coco
This is great to hear! We are pleased that is the case. Thank you for the review
The only coconut water that feels like…
The only coconut water that feels like coconut water
November 7, 2024
Reply from Vita Coco
We are glad you like it - Victoria @ Vita Coco
Delivery did not arrive
Delivery did not arrive. Company did not get intouch, knowing via tracking my items only made it to Evri warehouse.
November 7, 2024
Reply from Vita Coco
Hello, we are sorry to hear that this was the case. Please reach out to hello@vitacoco.com so we can help resolve this. Thank you
Nice new customer understanding.
November 1, 2024
Reply from Vita Coco
Great to hear! Thank you for the review
Reply from Vita Coco
So pleased to hear! Thank you for the review Vicky
Reply from Vita Coco
We think so too! Thank you for your review
Good quality natural products
The products are good quality and my favourite is the coconut oil which I use for my skin, hair and cooking. The coconut water is very refreshing even if not chilled.
October 23, 2024
Reply from Vita Coco
Thank you for the review- we love hearing your favourites and agree that the coconut oil is so versatile!
Ease of ordering and quick delivery
October 23, 2024
Reply from Vita Coco
Thank you for the review, we are pleased to hear this
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