The experience was so easy and fast its mind blowing. Years ago i ordered a birth certificate that took weeks to arrive. To have this recent order arrive in two days is unconscionable. Very thankful f... See more
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LexisNexis VitalChek Network Inc. is an authorized service partner with more than 500 government agencies nationwide for the issuance of birth certificates and other vital records (death certificates, marriage certificates and divorce certificates). VitalChek has been providing these services for 35 years and currently processes more than 2 million vital record orders annually. At VitalChek, we understand the importance of keeping your personal information safe and secure. That's why we operate to the highest standards of web security when processing orders and work directly with the government agencies to fulfill your vital records requests.
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United States
- www.vitalchek.com
Replied to 56% of negative reviews
Typically replies within 1 week
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My documents arrived quickly
My documents arrived quickly after I expected a long wait. Thank you for making the experience a good one.
Took a little over 2 months to finally…
Took a little over 2 months to finally get my birth certificate. I paid for 2 day air via UPS thinking that would expidite and guarantee me getting my copy of a birth certificate which I needed to change my Driver's Licence. UPS attempted to deliver and for some reason was not able to multiple times. I tried to contact MD Dep of vital records via phone multiple times but it kept ringing. Finally about 2 weeks ago Im agent from vital records contacted me, confirmed that I had given the correct address and sent it out via USPS and it was delivered about 2 weeks later.
Awesome Experience!
Super fast, easy and economical! I love using VitalChek!
Very fast service that was smooth and…
Very fast service that was smooth and easy.
Thank you for providing this service
Thank you for providing this service, as it allowed me to receive some personal documents that have been lost, stolen, or misplaced. It was a great relief to me.
Fast and easy
The service was quick and easy
The service was quick and easy, and I received my documents sooner than expected
greedy criminals
What they charge for a legal document is criminal. It just cost me $62 for my birth certificate. Vitalchek's fee was more than the state's fee. Plus you can order expedited and shipping for an extra $40 but still will only ship by us mail taking 20-30 days even after paying for overnight shipping. They are a racket and should be shut down.
Fast and efficient
The site was easy to use and I received my birth certificate quickly.
Nonexistent support
Nonexistent support. I submitted a request for a death and two weeks later got a notice that the certificates I sent were "insufficient" with no explanation as to why. Both certificates were copies of certified documents. No explanation, no instructions about how to correct, no contact information to resolve. And they still charge you $70.
The service was both warm and …
The service was both warm and professional. I received my requested item very quickly. Thank you for a great experience.
Prompt, accurate service for a fair price
Prompt, accurate service for a fair price, I couldn’t ask for more.
It was easy and fast.
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