Vitality4life Reviews 140

Parts for the bio chef TM-800A can be purchased from ebay esmoothiefresh parts clearly the same machine
carbon brushes ebay 172244917226 several parts offered. Company helpfully advised me of this.

Purchased juicer. Unfortunately, the quality is very poor. It was returned. They confirmed the return and stated that after a few days they would return the money. A year has passed and no refund. THEY ARE THIEVES AND FRAUDSTERS. STAY AWAY FROM THEM.

Ordered a pilates machine. The infamous Tracy was assisting. I dont live in the UK and Tracy was assisting with the transport but surprise surprise it couldnt get through customs. Attempted dozens of times to get refund but HQ in Australia had to authorise - never got a cent back. How is a company allowed to continue to trade with a overt track record of fraud and deceit. Why is the UK Trading Standards agency not involved and close them down.

Seen Bradley Cartwright’s comment. How do I contact you as I need a treadmill remote?

For anyone who is needing replacement parts I will be listing most parts on ebay for the benders and remotes for treadmills (most stock supplied by this company etc) their stock has been purchased at auction as previous comment states they have now closed for business. I will provide a great customer support and can help with any questions about parts etc. Please look over the next few days if you need anything. Thank you.

WARNING. This company is in liquidation. Despite this fact, you are still able to make purchases online with no refund. Total scam scheme. YOU HAVE BEEN WARNED.

Poor customer service.
8 days ago I have posted a claim to customer service in Germany and still no feedback.

Don’t buy anything of value from this company. They fail to process warranty claims. Even for a few small replacement parts needed.

Do not order from this company, I called in to a neighbouring business and was told that staff have not been paid and I believe they have been evicted from the premises. They are no longer able to trade which explains why emails and phone calls are not being answered.

Won’t give me a refund after returning product and ignoring my emails for 3 months Total scam, can’t believe they are allowed to get away with this

It's been 4 months since my partner politely requested a £261.00 refund with UK manager Tracy@Vitality4life, and still no refund, way past their 3-day policy. After ten emails, this is unacceptable.

Feeling extremely frustrated. It's been 4 months since I requested a £261.00 refund with UK manager Tracy@Vitality4life, way past their 3-day policy. After ten emails this is unacceptable.
Item: Refurbished Biochef Aurora Vacuum Blender & Soup Maker

Dreadful customer service - Sadly I am having the same experience as many others. I ordered two water filters. One of them broke within 4 months. I have been told that I need to complete a claim form!!!! plus send pics, etc and it would take 5 days. That in itself was pretty rubbish service as the item was so new and I had bought two (three if you include the one that broke prior to this - but that one was a couple of years old and so I thought it was normal wear and tear - perhaps not as it has happened again). At the moment I am still chasing for an update on the situation but I am not impressed and will certainly not order from them again or recommend them.

I have bad experience with this company. The stuff i bought i wasn't happy with quality so I returned within few days, after month still waiting for refund, they dont pick up phone, one excuse after another one. Pointing office in Australia. Big SCAM,way soon many upset customers in past few months, same issues, never refund and also some never received the goods and Thousands of pounds gone 😑

Ordered didn't arrive and they don't respond to a refund request. Scammers

This is the worst online shopping experience I’ve had in years. I spent thousands on a Sauna that according to the website was in stock. That was November 2023- it’s now March 2024, still no Sauna. They don’t return calls or reply to emails- they simply don’t care about the customer- avoid at all costs.

I wish I had checked this site before ordering a dehydrator, but I didn't because someone in my specialized FB group had one and was about to buy another. All seemed legit. First I emailed a question and after getting tired of waiting for an answer, ordered anyway. Three weeks later, I have received no shipping information, have emailed twice, and have not received any answers. I plan to ask my credit card company to take the next step.

Was looking to leave a review for this juicer for years (literally 25 years!). We bought this 'VitalMax Living Food Kitchen Oscar 900 Juicer in 2009 after trying and comparing many different juicers. We were so impressed that we ended up buying two (due to mum's cancer she was mainly on liquid diet and wanted backup to juice her veg&fruit daily). A lot has changed over the years but the quality of this product remains. We still use it regularly and still has an impressive performance, proper juicer that worth every penny, hence why we felt compelled to leave a 5star product review. HUGE well done to whoever designed it. 👏

Awful customer service. Sent a product back still in original packaging and box. I received confirmation that they have received it yet I’ve been waiting over 6 weeks for a refund. The only solution I get from customer service is that they will chase the finance department. Would not recommend doing any form of business with this company.

My slow juicer stopped working and I got a huge support from Tracy from Vitality4Life she helped with warranty claim and my new slow juicer is on its way :) thank you very much again! Great communication!