I like your products based on quality but I dislike your packaging, it's terrible, the packers simply throw the products in a box usually bigger than what is required...I have ordered Krill Oil in the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The company made a mistake but were quick to rectify it. It then involved more effort from me than I expected to return the incorrectly sent items then await the refund of the postage. A bit of a fa... See more
Company replied
Easy to order, delivery when expected, items as ordered. Only issue is with packaging: two very small boxes containing liquid filled glass bottles, sent in a rather large box with no protective inne... See more
Company replied
Vitamin D3 plus K2 are excellent, the capsules contain the suitable dose for me and you need only one a day. Very easy to take daily. The supplements are certified which is reassuring in a huge market... See more
Company replied
Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbal Medicine Store
- Pharmacy
About VitaminExpress
Written by the company
Your Trusted Nutritional Partner
At Vitamin Express, we believe that better health starts with informed choices. For over 20 years, we've helped customers across Europe find premium vitamins, minerals and nutritional supplements they can trust. Our carefully curated portfolio combines high-quality products with science-backed expertise, making it easier to choose the right nutritional support for every stage of life.
We're more than an online supplement store. Our team is dedicated to helping you make informed health decisions through trusted advice, educational content and exceptional customer support. Whether you're looking to support your energy, immunity, gut health, longevity or everyday wellbeing, we're here to support your journey.
From carefully selected products and fast delivery to our 100-day money-back guarantee, every part of the Vitamin Express experience is designed to give you confidence in every purchase.
Why Customers Choose Vitamin Express
Expert Choice
We carefully curate premium vitamins, minerals and nutritional supplements that meet our high standards for quality, transparency and effectiveness.
Expert Advice
Our team combines science-backed knowledge with trusted educational content and dedicated customer support to help you make informed health decisions.
Express Experience
From seamless shopping and fast delivery to our 100-day money-back guarantee, we strive to provide an experience our customers can rely on every time they shop with us.
Unser Versand
Gratis Versand & Rückversand & kurze Versandzeit
Profitieren Sie von unserem kostenlosen Versand sowie dem Rückversand, damit Sie kein Risiko eingehen.
Zudem beträgt die Lieferzeit lediglich 1-2 Werktage.
Contact info
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good product quick and hassle free…
A good product quick and hassle free delivered!
December 3, 2025
Arrived safely
November 26, 2025
The order came quickly thank you
November 29, 2025
Rapid receipt well packaged.
November 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not so good when things go wrong
I've bought from this company several times before. Products were great, delivery was quick. This time my order is in limbo. I'm told items are out of stock (but they show in stock on the website). I've been offered a full refund from 2 different people, but nothing has happened. Nothing has been confirmed. They suggest I re-order (why if out of stock?) I think everyone knows things can go wrong with online orders, but its how well customer service handle things then that makes the difference between a 1 star or a 5 star review.
November 16, 2025
Reply from VitaminExpress
Dear Customer,
Thank you for your honest feedback and for placing multiple orders with us in the past. We are very sorry that there have been uncertainties and delays with your current order. This is not how your shopping experience should be.
The situation you described is not our standard, and we would like to resolve it for you as quickly as possible. Please contact our customer service team again so that we can review your case directly, arrange a refund and clear up any misunderstandings regarding the availability of your items.
Please send us an email at info@vitaminexpress.org or call us and ask to be connected to the accounting department on 0800 02 60 75 0– we will be happy to assist you personally.
Thank you for your patience and for giving us the opportunity to rectify the matter.
Kind regards
Tanja
Vitamin Express
Customer Service
I redirected parcel to pick point and…
I redirected parcel to pick point and have heard nothing since ….. Jack.
November 13, 2025
Reply from VitaminExpress
Gentile cliente,
grazie per la sua recensione.
Mi dispiace che il suo pacco non sia arrivato.
La preghiamo di contattare il nostro servizio clienti per chiarire la questione.
Cordiali saluti
Tanja
Vitamin Express
Servizio clienti
Delivery needs sorting
I have been ordering from VitaminExpress for a few years. I have notified them about the ridiculously large boxes they use for dispatching the items but they still arrive wobbling about in giant boxes. Why? Also, why do they continue to use Yodel couriers? We received our package last night which we didn't discover until this morning under the car. Yodel advised by email that the package was left in a safe place "Garage". This is typical of Yodel. Rubbish.
November 27, 2025
Unprompted review
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
We greatly appreciate your loyalty and sincerely regret that you once again had cause for dissatisfaction.
We take your comments about oversized shipping boxes very seriously. We are continuously working to optimise our packaging, and your feedback helps us to further advance this process.
We are also sorry to hear that Yodel has once again failed to deliver your parcel correctly. Leaving a parcel under a car is, of course, completely unacceptable. We will immediately pass on this feedback to our shipping partner and look into alternatives to ensure more reliable delivery.
Thank you for your honest feedback – it helps us to further improve our service.
Kind regards
Tanja
Vitamin Express
Customer Service
Not started the course yet new customer
Not started the course yet, but service and delivery, first class.
November 17, 2025
Online vitamin shop - it worked
Did what it said on the tin, fast service, reasonable price and quality I was looking for. They took order and delivered stock because they had it in warehouse. Bravo
November 24, 2025
Very fast delivery!
November 17, 2025
Fast and good
November 15, 2025
Reply from VitaminExpress
Hej, Stort tack för det fina omdömet av oss. Stort lycka till med produkten.
Önskar dig en fortsatt fin vecka.
Hälsningar Vitamin Express, Linda
Reply from VitaminExpress
Hej,
Stort tack för det fina omdömet av oss. Stort lycka till med produkten.
Önskar dig en fin helg.
Med vänliga hälsningar
Vitamin Express, Linda Andersson
RIPPED off
Order placed in July. Was delivered ok. Then received another in August.
They checked subscription as default
I called to cancel they said they did
For got to pay.
In November received a debt collector letter from Austria.
For £18:50 for product
£25 there admin costs
They said they sent reminders which I didnt receive
So account closed now. Will use a professional UK healthcare excellent service & products
Beware of vitamin express
November 18, 2025
Unprompted review
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
I am sorry to hear that your order did not go as planned.
The subscription was probably triggered accidentally – however, each order clearly indicates whether it is a one-time order or a subscription.
As is customary in such cases, we always send several payment reminders and warnings before handing the matter over to a debt collection agency. Unfortunately, we are currently unable to check your case in the system, as your review does not include an email address or order number.
We would of course like to clarify the matter and ensure that there are no misunderstandings. Please contact our customer service team so that we can review your case and find a solution together.
Thank you for taking the time to share your feedback with us.
Kind regards
Tanja
Vitamin Express
Customer Service
Order didn’t arrive
Order placed end of October.
Still hasn’t arrived.
Made a mistake using this company.
That was the first and last time.
November 5, 2025
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
I am sorry to hear that your order did not go as planned.
We have already sent you a replacement package.
Kind regards,
Tanja
Vitamin Express
Customer Service
Good and fast delivery
November 10, 2025
Reply from VitaminExpress
Tack för er feedback och positiva återkoppling! Stort lycka till med produkten.
Önskar en fin helg.
Hälsningar Linda Andersson, Vitamin Express
Packaging far too big
One small bottle of pills was packed loose in a huge cardboard box so I wouldn’t order again.
November 4, 2025
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
We apologise that the packaging for your order was larger than necessary. This is not at all what we want. We are currently reviewing our packaging procedures to ensure that products are shipped more efficiently and sustainably in future.
Thank you for bringing this to our attention. We hope you will give us another chance.
Kind regards
Tanja
Vitamin Express
Customer Service
Order didn't arrived
My order should have arrived at the 28th of October, now it is the 7th of November and still not received without any information about late shipment.
October 24, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.