The difference in pricing and where the seats are compared to some other sites is unbelievable. I don’t understand why there are so fees for tickets that are all sent via email or apps anyway. Bring b... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Process was very easy. Tickets were very fairly priced. Only concern is that I received 2 tickets shortly after purchase. I purchased 7. Just a little concerned - definitely more puzzled - on why o... See more
Company replied
4 stars because I’ve never bought tickets for concerts before so I’m hoping they go through. Aside from that, I got my tickets as fast as I purchased them.
Company replied
Not to happy about this experience I bought theses tickets in may and never got anymore information o. Them and I thought they where lost and I still can’t download them
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
110K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Is this being my first experience with…
Is this being my first experience with this site? I’m going to overlook all the issues I had but I struggled to get my tickets. Couldn’t sign in kept asking me to sign in.
June 10, 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
Pleasant Experience
Got my tickets before the expected time of delivery. Straight forward process and excited to attend the game!
June 11, 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Stop with the survey
June 10, 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
The day after I bought the tickets I…
The day after I bought the tickets I sent an email that should have given us a discount. I never heard back. Also I think I have reviewed my tickets, but I keep getting emails to review them. So I’m not sure if I’ve done it correctly.
June 9, 2026
Reply from Vivid Seats
Thank you for your review. Our customer service team is only available via live chat, as the email address you used is unmonitored. Please reach out to them through the live chat option on our website for prompt assistance. Additionally, regarding the promo you mentioned, could you please provide us with more details or any confirmation info you received? We'd be happy to look into this further and help resolve any issues.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Straightforward ticket app
June 10, 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
User experience was great!
June 11, 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Hi there! Thank you for your feedback. We know how important it is to access your tickets easily. We can confirm your tickets were successfully sent to your email right after purchase. If you experience any issues in the future, feel free to contact our customer service team anytime. We’re happy to help ensure your tickets are ready for the event.
Tickets downloaded easily
Tickets downloaded easily. Prive poste included taxes and fees.
June 9, 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
I received tickets but they’re through…secure my pass
I received tickets but they’re through secure my pass and not through Ticketmaster.
I’m not entirely sure why and I had to google numerous results as to what it means
June 10, 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
Tickets received
I purchased tickets through a 3rd party on Vivid Seats and everything went smoothly.
June 10, 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
2026 review
The app was quite easy to use. It felt more intuitive than others, and the pricing was much cheaper compared to different platforms. It also offered more options and felt faster overall.
June 9, 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Yall canceled my first ticket without…
Yall canceled my first ticket without telling me why
June 10, 2026
Reply from Vivid Seats
Thank you for your review. We want to inform you that your initial order was canceled due to a payment issue on your end. However, we do see that your second order was successfully confirmed, and the tickets have been sent to you. If you have any further questions or need assistance, please feel free to reach out. We're here to help!
Reply from Vivid Seats
Hi there, thank you for your feedback. After reviewing your order, we can confirm that your tickets were sent to you and are also accessible on the Vivid Seats app for convenient access. If you encounter any issues in the future, we recommend reaching out to our customer service team, who will be happy to assist you in ensuring your tickets are ready for the event.
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