Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At first difficult to get ahold of and discuss my original order but haven’t quite sometime on the phone it all got sorted out. Staff were very helpful, friendly and reassuring
Company replied
I'd prefer to log into the app using my user ID and password instead of going through the email link process.
Company replied
Smooth ordering process. We normally never have an issue but this past time, our tickets did not arrive within 30 minutes so I had to chat online with customer service. They were very helpful and reso... See more
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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There should be a way to add the…
There should be a way to add the tickets to the Apple wallet for easier scanning
June 27, 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Dislike having to download on a app I’m…
Dislike having to download on a app I’m required to get to just print out the ticket
June 27, 2026
Reply from Vivid Seats
Thank you for your feedback. We understand that downloading another app can be inconvenient. Many venues now require tickets to be accessed through a specific app or mobile wallet for secure entry, and those delivery methods are determined by the venue or ticket provider. We appreciate your feedback and hope you enjoy the event.
Nothing really great about this…
Nothing really great about this experience. In fact, it’s no different than buying something through Ticketmaster reseller or seatgeek. And, why accumulate points playing your trivia games if I can’t even use those points to buy these tickets.
June 27, 2026
Reply from Vivid Seats
Thank you for your feedback. We’re sorry to hear the experience didn’t stand out. Vivid Seats rewards points can be redeemed for credits, which can then be applied toward eligible ticket purchases. If you need help redeeming your points or applying a credit, please let us know and our team would be happy to help.
Confusing app
June 27, 2026
Reply from Vivid Seats
Thank you for your feedback. We're sorry to hear you found the app confusing. We're always looking for ways to make the experience more intuitive, and your input helps us improve. If you need any assistance, please let us know and our team would be happy to help.
Reply from Vivid Seats
Hi Madii, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
I don’t receive my ticket
June 27, 2026
Reply from Vivid Seats
Hi Carlos, thanks for reaching out to our team about this. We were able to review your order and can see a resolution was issued. We appreciate your patience and understanding while we looked into this. Please let us know if any other questions come up.
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
This customer service lady Joana is the…
This customer service lady Joana is the most reliable and patient lady ive ever spoken too...
June 27, 2026
Unprompted review
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Quick and easy to use!
June 27, 2026
Reply from Vivid Seats
Hi Wendy, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Hi Triscella Bare, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Accurate description by representative…
Accurate description by representative explaining ticket transfer upgrade.
June 27, 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
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