Vliegwinkel.nl Reviews 

While booking within the specified time, I receive a message that something went wrong. But you keep 7504 euros from my Visa card for no reason. Now I have no tickets and no money to book somewhere else again. Your customer service in India sounds like a robot. They set up to say Sorry for the inconvenience and payment department will take several days to investigate. This is absolutely unacceptable how you treat customers.

Yesterday I've bought ticket to Yerevan vliegwinkel.nl include 1 piece of 20 kg for outbound baggage and 1 piece of 23 kg for return via another airline, so you can see that in my ticket. Unfortunately, you have send to the Pegasus and Austrian airlines only the payment for the tickets and not for the included baggage. So, when I try to check-in online, I don't see any included check-in baggage in my ticket on Pegasus website (see the attachments). Baggage info: 0 kg.

We have already contacted with Pegasus airlines for this problem. They convinced us that the tickets are without any included baggage and vliegwinkel.nl has to solve this problem and that you pay them only for tickets and not for included luggage. They told me tha I shall have a problem at the airport and have to pay again for the baggage that I already paid for. I ask you friendly to solve this problem and send the correct information to Pegasus and Austrian airlines.

So, today I contacted many times the vliegwinkel.nl via Whatsapp. It was really terrible. Every time I had to explain the situation again and again. Nobody understand the real situation and tell me every time that my tickets include the luggage. You need a conformation stating from Pegasus airlines that my booking does not included the luggage. So I send you Printscreen from online checking site. You can see yourself that the tickets on Pegasus website don’t include the baggage.

I really don't think that this whole situation is customer friendly. I am going to write a very negative reference about your website everywhere and discourage other people from booking through your website. It’s really not OK and it cost me a lot of time and energy to get solved the problem you have caused and NOT ME!!!
I ask you friendly to solve this problem as soon as possible.

Bookingreference airline: 38U7T4

After going through the payment gateway, their system errors out. Has happened a couple of times. So they take the money but the order doesn't go through. Feels like an honest mistake, not a scam, but still highly inconvenient.

They refuse to refund the money until "a proper investigation" has taken place. They say it can take up to 5 days.

My advice, skip the pain. Even if it's because of incompetence and not malice, not worth it.

Very efficient and quick for flight booking.

terrible terrible company, scam smelly scum.. taking legal action for the $2000 they stole from me

Worst experience I ever had with a booking company. I booked my tickets for less than 200€ and went to sleep (the booking was confirmed online and the money was taken from my account). The next morning I woke up and found an email saying that my booking was cancelled because the fare I selected was no longer available. HOW IS THAT POSSIBLE AFTER I PAID AND RECEIVED A CONFIRMATION? The cherry on top of the cake was that the new prices for my flights were more than 400€ now and vliegwinkel.nl offered me a lousy 15€ voucher discount. I eventually had to book via another provider and spend more money than anticipated. Ridiculous and unprofessional behaviour. I was already hesitant in booking with them, and with good reason. Will never book anything with them ever again.

Booking number: VW-8087006

Well, I'm not surprised to hear that more people are having trouble getting a refund; we've been trying for 3 months and the CS at Vliegwinkel isn't helping at all; in fact, it feels like they're mocking us.

Do you only want to book a flight? Buy straight from the airline, as mentioned in a prior review! If something goes wrong or is canceled, you can contact them and ask for a refund, and you will be helped, but not with Vliegwinkel.

When we went to call the airline, they said we weren't their customers and that we should contact Vliegwinkel.That is right because we purchased the tickets from Vliegwinkel. Vliegwinkel has canceled our flights with no further follow-up, and it makes no attempt to ensure that we obtain the refund.

Every time we phone, people keep asking us the same questions or promising an email in 72 hours that has yet to appear after three months.
It seems that they are attempting to exhaust us in the hope that we would give up on our refund.This is not going to happen because it involves EUR 500. That's a lot of money for a young couple.

I'll keep phoning you till I don't see the reimbursement in my bank account.

Kind Regards

Tania and Steffan

I tried to cancel a ticket I booked for the wrong time and i receive the following message:
"It is not 24 hr from the time you booked. it is valid within 24 hr the same day. You purchased the ticket on 5th Jan Amsterdam time. Right now it is 6th Jan Amsterdam time. Therefore the cancellation is not valid any more and as per the ticket condition."

So I was not able to cancel my flight less than 24 hours after booking with the wrong dates.

I reached out to the company again as suggested and they were no help yet again.

Wat een gedoe, ik boek nooit meer bij jullie en boek ook nooit meer bij Ryanair.
Ticket geboekt voor een een familie lid in het buitenland en nu heeft Ryanair zijn ticket geblokkeerd omdat het door een derde partij is geboekt en niet door hem zelf. Nu moet hij allerlei handelingen gaan doen om de ticket weer te deblokkeren. Legitimatie scannen voor de camera van de pc of laptop.
Nou niet iedereen kan met een pc omgaan.

appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking.

As third-party travel agents often do not provide Ryanair with the correct passenger email address and payment details, we need to verify a passenger's identity before they can manage their booking and check-in online.

Ryanair needs to carry out this verification process in order to ensure we can comply with safety and security requirements.

Once a passenger on the bookings has completed Ryanair's verification process, we will provide full access to the booking, including to the ability to make changes to the booking, add additional services, and complete online check-in.

There are two online verification options available:

they cheat on the commission by not showing it when ordering

Cheap, quick and easy. What more could you want from booking a flight?

I traveled to Düsseldorf and there was no Ryanair flight, they fly from NRN. Somehow that wasn't explained to me. I requested a booking from DUS. My vacation is cancelled now.

The website is easy to use but the email confirmations do not contain flight information. I have to open the attachments to access this information.

Quick, clear and effective !!
Well done !!
Fantastisch !!

Within the working and the chating, I have good feeling, but the price is very expensive.

Never book via Vliegwinkel.nl!!! They cannot assist you when a flight has been cancelled by the airline company! The option they gave is a new flight for a week later accomadation at your own expenses! They cannot book a new flight by another flight company which i think is strange since i booked my tickets with them and they offer other plane tickets with other companies. Its not that we are living in Timboektoe. Their solution is to book new plane tickets yourself. How on earth do i book new tickets if they give the refund months later. Shame on you vliegwinkel.nl its not even a dutch company you get a callcenter in India and what they say they dont have access to rebook a new flight! never again. @vliegwinkel youre a hoax big shame on you!

Ongelooflijk 2 keer toe wordt vanuit India bevestigd dat ik door een manager teruggebeld wordt voor een passende oplossing. Een halve dag later ben ik nog steeds niet teruggebeld.
Dit bedrijf is waarschijnlijk voor belastingtechnische redenen in Nederland ingeschreven maar wordt gerund door amateurs in India. Wat moet ik met onderstaande reactie?!??! Geef een passende oplossing en boek de vlucht om via een andere luchtvaartmaatschappij vergoed de accomadatiekosten en zorg voor een goede klantbediening en aftersales service! Dat is wat je op zijn minst kunt verwachten van een professioneel gerund bedrijf. Zo moeilijk is dat toch niet ik heb bewust via jullie geboekt en niet direct via de luchtvaartmaatschappij. Dit was de eerste en laatste keer. Jullie verdienen geen eens 1 ster. Een minus 0,0 score was passender geweest!

Got everyhting I needed right away and with no problem. Only downside was that the ticket came in Dutch with no option for English or another language