VMS Vehicle Hire Reviews 

177
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

THEY ARE NOT TRUTHFUL Record of loss and inconvenience — My vehicle held for ~2 months, inability to pay for repairs until promised funds in lieu NEVER arrived, stress and unfair treatment.- They... See more

Rated 5 out of 5 stars

These guys are great … very good value for money, professional, polite, great location in secure place where can leave own vehicle and take van back at whatever time of night and drop keys (gated i... See more

Rated 4 out of 5 stars

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehic... See more

Company replied

Rated 5 out of 5 stars

I’ve been hiring from VMS for over 6 months now and find their service second to none. I used to hire from whoever was cheapest and after 4 consecutive time of VMS coming out on top, I now go... See more

Company details

  1. Car Rental Agency

Written by the company

Car, Van, 4X4, HGV, Dual Control & Refrigerated Vehicle Hire from VMS. Vehicle Rental Specialists in Stevenage, Sunderland, Tamworth & Warrington. Modern & Safe Fleet at Competitive Rates. Great prices great service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

177 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(177)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect hire

Informative,helpful and understanding staff.
The whole rental from start to finish ran smoothly.
Cannot fault a thing immaculate vehicle and hire charge economically priced.
Will use again.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, very helpful. Competitive price & very convenient to me as a local person.
The system had gone down & Steve went out of his way to arrange the booking at a different branch. I really appreciated the excellent service.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

We have developed a very strong working…

We have developed a very strong working relationship with VMS Vehicle Rental over several years. We appreciate their responsiveness and attention paid to us as a customer. VMS Vehicle Hire’s internal processes and personal approach to business is truly a breath of fresh air. I would highly recommend their service

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

Scumbags

Scumbags - Iceland driver hit my car and drove away, leaving thousands in damages. Referred to VMS to handle the claim, who have ignored all contact from my insurer despite eye witnesses and photographs of the driver in question

December 22, 2023
Unprompted review
VMS Vehicle Hire logo

Reply from VMS Vehicle Hire

We’re sorry to hear about your experience. Please can you email us your registration and claim reference to TPC@vmsglobal.co.uk so that our team can look into this? - VMS team

Rated 1 out of 5 stars

Cant even give them a star dont answer…

Cant even give them a star dont answer your calls or emails and when due compensation nowhere to be seen all staff trained to avoid paying any money out! will be a day when no one will work for you or hire from you long term hire or business do NOT use i never write reviews but this will help alot of people out

June 8, 2023
Unprompted review
VMS Vehicle Hire logo

Reply from VMS Vehicle Hire


We're sorry to hear you didn't have a positive recent experience with us, we take feedback very seriously, please can you send us more information by email to Deborah.Briggs@vmsvehiclehire.co.uk so we can investigate and resolve this issue?

Kind regards, the Team @ VMS Vehicle Hire

Rated 5 out of 5 stars

Margaret McManus - Amazing Service

I recently dealt with Margaret McManus, who was truly amazing. We had an immediate requirement for a vehicle at short notice and had to be arranged before Christmas. Margaret managed to organise this in the space of two working days!

She made the full process straight forward and painless. Can't thank her enough.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

We hired a van from this company for a house move.
Extremely proffesional attitude with helpful staff. Quality vehicle, clean and issue free.
Would 100% use this company again.

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

ULEZ Supporters…… avoid

Contributing to London Mayor, Sadiq Khan's awful ULEZ scheme by providing his camera vans. This company is immorally cashing in on the public. I cannot recommend this company - avoid.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Van hire

Needed a van with no notice rung VMS, polite friendly staff had everything I required just so quick and easy and not a bad price. Would use again and tell friends and family too use them good easy location to get to with parking space.

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

Contributing to London Mayor

Contributing to London Mayor, Sadiq Khan's awful ULEZ scheme by providing his camera vans. This company is immorally cashing in on the public. I cannot recommend this company - avoid.

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

Shame on u renting your vans for those…

Shame on u renting your vans for those helping install the ulez equipment and accepting dirty money. I will make sure no one will use your company whilst u r willing to help ulez.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Best experience hiring a vehicle

I hired a van from the Tiverton branch as I was moving into a property in the town. Easily the best experience I've had hiring a vehicle; great communication throughout, really good value for money, and excellent service from the staff. Would highly recommend!

August 26, 2023
Unprompted review
Rated 1 out of 5 stars

It’s time to decide if you want to be…

It’s time to decide if you want to be the kind of company that takes dirty money from a corrupt government that is using your vehicles to scam the public, or take a stand. Your true customers will soon be voting with their feet.

October 17, 2023
Unprompted review
Rated 1 out of 5 stars

Helping TFL with ULEZ SCAMera vans

Shame your supplying a fleet of ulez camera vans to tfl and mayor khant to extort the public with. Any company or people associated with this scam are the lowest of the low and must be named and shamed. What a vile contract you signed up to. You should be utterly ashamed!

October 15, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible amateur company

Terrible amateur company. Hired a van and it was covered in paint and broken eggs. Windscreen also cracked in several places. Maybe they're involved in some shady activities.

October 7, 2023
Unprompted review

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