Great service from both Steven and Jeba. Their knowledge and advice was detailed and they explained everything in a humourous manner that we both understood. Thanks for your service
Company replied
Location
Switch location2c Bon Accord Shopping Centre, AB25 1HZ Aberdeen, GB
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See what reviewers are saying
I would like to express my sincere thanks for the truly professional service I received today. The salesperson, Nicole, was friendly and welcoming throughout, and showed great patience, reliabil... See more
Company replied
Huge thanks to Ozzy who helped me out today! He was super friendly, patient with all my questions, and helped me pick the perfect airtime plan. Excellent service!
Company replied
I’d like to give a huge thank you to Alex at the Vodafone shop in the Bon Accord Centre, who helped my wife today with what was a particularly stressful and complicated situation. Her phone and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Aberdeen Bon Accord
Written by the company
Contact info
2c Bon Accord Shopping Centre, AB25 1HZ, Aberdeen, United Kingdom
4.6
Excellent
395 reviews
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Steph was excellent
Steph was excellent, great store manager knows her stuff
February 3, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Lorna. Thank you for your review for Steph. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Just came in to the store to try and…
Just came in to the store to try and save some money, Chris was very helpful and manged to just do that. Great service 😃👍
February 2, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Maureen,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
The coverage is good
The coverage is good, but customer service was disgusting, I was promised a i pad samsung, free, as I'd been a loyal customer for over 20 years, what they didn't tell me, I had to pay £15 a month extra with a sim card, which i wasn't told about. I complained about it, all the said is, I might off well use it, as I had paid for it, no help what so ever. I hate Vodafone because of this. Edward
February 1, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hey Edward, it's difficult to know what's happened based on the review. If you'd like my team to look into it, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB, via Twitter vodafone.uk/3nfdPyY or on Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Anna provide great service
Anna provide great service! Thank you soooo much
February 1, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great experience all explained briefly…
Great experience all explained briefly and Ana was very helpful
February 1, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Ana was very helpful and friendly and…
Ana was very helpful and friendly and goes an extra mile to help you. Is an asset to the company.
January 31, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Customer service
Ana was great and knowledgeable about all aspects of the query I had and in the end saved me money on all my contracts
January 31, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Karl,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
New phone
Ana - Aberdeen Branch
Very professional and helpful to getting my new phone organised.
Polite and welcoming to the store.
Enthusiastic towards her job.
January 30, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Lauren,
What super feedback for Ana! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Just came in to the Vodafone store as I…
Just came in to the Vodafone store as I had no data left Chris and Steph helped me get it sored they are superstars
January 30, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Isobel,
What super feedback for Chris and Steph! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I was shopping around for a good deal…
I was shopping around for a good deal on my contract and a staff member by the name of Chris made it a super easy transition from my current provider. I will definately be sticking with vodaphone if that's the type of customer support I can expect to receive.
January 27, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Rhys,
Welcome to Vodafone! We really appreciate your positive feedback for Chris. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Spencer in Aberdeen was very helpful
I had great service from Spencer in the Aberdeen store
January 25, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Isaac,
This is lovely feedback for Spencer. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Had a few questions about my next sim…
Had a few questions about my next sim deal and your staff member Chris was incredibly helpful and informative, definitely knew his stuff.
This is not the first time I’ve had dealings with him and he is always willing to help, as are all the staff members.
Always a good experience in this store 5 stars
January 29, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Charlie,
This is a great review for Chris. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
What can I say needed help with my…
What can I say needed help with my upgrade and Chris helped me he explained everything to me and helped me save money what great guy
January 29, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Jack,
We’re glad to hear you found the best deal for you when visiting Chris in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
First experience with Vodafone mobile
Mel and derry were very helpful kind and explained everything and offered me several options in joining the vodafone network. They went over everything in detail to make sure I understood and answer all my questions with confidence.
January 25, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Kieran,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Melissa and derry were both fantastic…
Melissa and derry were both fantastic in the Aberdeen store! Nothing was a issue and so accommodating
January 25, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Bobbi,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Thank you for fixing my sim card…
Thank you for fixing my sim card Steven, my phone is now working perfectly!
January 25, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Mark,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Dreadful system and service A very costly Mistake.
Dreadful. I was sold a 150MB service that is slower than Plusnet standard. The router drops out all of the time, if you switch channels on the TV you are playing russian roulette with actually getting anything back. Just spent about half an hour on line with the service adviser, another waste of time.
Of course to cancel they want a fee even though I am paying for a service that they said they could provide but do not appear to do so. They have drilled a load of holes in my house to fit equipment that does not work. It is that bad that I am going to pay the cancellation fee and go back to Plusnet, I should bill these clowns for the damage they have done to my property and bank balance. Avoid at all costs.
January 17, 2025
Unprompted review
Customer service
I came into Vodafone this morning. I had a lot of difficulty with my broadband unfortunately a young lady helped me and she was so helpful. She set up my app my all my personal details she created and help me and also telephone to the engineers which she really helped me successfully and I so appreciate every bit to help then as I’m not very good on the computer myself at my age 67 which I’m still a young lady laugh out loud The lady that helped me in Vodafone her name is Fadumo.
January 10, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hi Carmen,
Thanks for taking the time to write such a great review! We're delighted that Fadumo was able to resolve your broadband query. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from Paul at Vodafone…
Great service from Paul at Vodafone Aberdeen. Thank you.
January 5, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
Hello, Stuart,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A great in-person experience at Bon…
A great in-person experience at Bon Accord Vodafone. Always prefer face to face contact and their customer advisor Mel was brilliant. Knowledgeable on all products and deals and very personable too. Walked away with a better priced deal than expected.
January 3, 2025
Unprompted review
Reply from Vodafone UK - Aberdeen Bon Accord
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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