Vodafone UK - Andover Reviews 

525
TrustScore 5 out of 5

5.0

39 High Street, SP10 1LP Andover, GB


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Rated 5 out of 5 stars

I needed a lot of help sorting out my phone and being a complete dinosaur when it come to anything technical, I went to your Andover branch and as soon as I walked in I was greeted with a very friend... See more

Company replied

Rated 5 out of 5 stars

Megan , was so very very patient and uber efficient. For a rather complicated process of transferring info to this new phone . I’m very grateful for her advice and tech support. 8/08/26

Company replied

Rated 5 out of 5 stars

I inadvertently got my SIM card stuck halfway in the slot in my old mobile phone. Ross was on it immediately. He worked efficiently to fix the problem and set up my new phone. Ross gave me lots of gr... See more

Company replied

Rated 4 out of 5 stars

The process was made very simple. I was able to open a mobile Broadband account with no issue at a good price. It is always frustrating to have to wait to see someone but once I was assisted by Paige,... See more

Company replied


Company details


Contact info

  • 39 High Street, SP10 1LP, Andover, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

525 reviews

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5.0

All reviews

(525)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Popped into the store to sort a 2nd sim, Ross was super helpful and got me sorted.

March 7, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Lily,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Experience

I was served by Robbie, a very knowledgeable and friendly person. Very polite & provided an excellent customer service.

March 7, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Springergirl, ​

Thanks for the lovely review and fantastic support for . ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful service from ross

Extremely helpful service from ross

March 6, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Vivien ,

Thanks for the lovely review and fantastic support for Ross.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake was very helpful and polite

March 6, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Julie,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jake.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

josh was great for transfer

josh was great for transfer

March 6, 2026
Unprompted review
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Reply from Vodafone UK - Andover

That's great to hear Margaret, thanks for the review.

Vodafone, Social Media Team

Rated 5 out of 5 stars

Rob was amazing

Rob was amazing, thank you for helping me choose my new phone

March 6, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Robert,
 
Thanks for the lovely review and fantastic support for Rob.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake gave a excellent service

Jake gave a excellent service, friendly but professional

March 5, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Isobel,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service.

Terri made the upgrade process really easy.

March 2, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Carrie,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Terri.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake was extremely helpful and sorted…

Jake was extremely helpful and sorted out my problem, even though it took considerably longer than initially thought

March 4, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Louise,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Big thanks to josh in the andover store for making my experience as smooth as possible

March 4, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross

Ross, was very helpful. Helped my find the right plan for me

March 4, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Chloe,

Thanks for the lovely review and fantastic support for Ross.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was incredibly helpful and…

Ross was incredibly helpful and explained everything clearly.

March 4, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Hannah,

Thanks for the lovely review and fantastic support for Ross.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was so helpful in sorting my new…

Ross was so helpful in sorting my new phone out and switching my broadband to Vodafone to help save me some money

March 3, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Rosemary,

Thanks for the lovely review and fantastic support for Ross.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Terri was very helpful and kind.

March 3, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Josephine,

Thanks for the lovely review and fantastic support for Terri.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jake was extremely helpful in my…

Jake was extremely helpful in my decision to switch to Vodafone broadband, a considerable saving from Virgin Media. Also have phone contracts with Vodafone - so seemed sensible option. Great to be able to speak to someone face to face! Thanks Jake!

March 3, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was great

Josh was great and helped me swap my payg to a contract sim

March 3, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Keith,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Terri was brilliant

Terri was brilliant

March 2, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Leona,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

2 contract. Successful

We came into store today to look about getting our son his first contact.
Jake was able to help get the best deal and also upgrade my own phone. Highly recommend coming to the Andover beach and Jake was very helpful and professional

February 28, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Ben,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was great and helped me with…

Ross was great and helped me with renewing my plans

February 26, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Steve,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was really helpful when choosing a…

Ross was really helpful when choosing a new phone, very friendly and professional.

February 24, 2026
Unprompted review
Vodafone UK - Andover logo

Reply from Vodafone UK - Andover

Hey Agit,

Thanks for the lovely review and fantastic support for Ross.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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