Had an issue that i could resolve walked into the Vodafone in Ashford and was greeted by Lee. He went over and above to help me and explained very carefully in a way that I could understand and reste... See more
Company replied
Location
Switch location2 County Square, TN23 1YA Ashford, GB
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I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... See more
Company replied
I had many efforts to sort a problem with my new iphone via chatbot, customer complaints and visiting another store I went to Ashford and although they were unable to solve the problem they took t... See more
Company replied
Conor was an amazing help with helping me swap from another network to Vodafone. Would highly recommend the guys there customer service was faultless even when they are all busy! a great bunch will be... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ashford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 County Square, TN23 1YA, Ashford, United Kingdom
4.8
Excellent
239 reviews
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Owen was very friendly and informative
Owen was very friendly and informative. He took his time to talk me through options and provided me with some additional advice too. Thank you so much Owen
November 8, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hi. We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review and are glad you found the information helpful. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Unfortunately lost my phone
Unfortunately lost my phone. Owen made the process of me getting a new one easy and explained everything in detail.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hi. We're sorry to hear about the loss of your phone. We're happy that the process of getting a new one was made easy for you with detailed explanations. Thanks for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reallu helpfil staff in store
October 18, 2025
Unprompted review
Reply from Vodafone UK - Ashford
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Excellent
Owen has been exceptional! Great customer service, informative, professional and saved us lots of money on our broadband!
October 9, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Chris was very helpful
Chris was very helpful, very knowledgeable, quick and clear on everything
October 4, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey Jennifer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Matt was AMAZING from start to finish
Matt was AMAZING from start to finish, very helpful, knowledgeable and I would highly recommend him
September 26, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey Tony,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Owen was really helpful and gave me all…
Owen was really helpful and gave me all the information up front and quickly. He listened to my questions and answered them thoroughly. I will be coming back in store next time I have any queries based on this experience. Very happy!
September 25, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey Bradley
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superstar customer advisor, ALEX!
just wanted to take a moment to share my experience today and highlight the outstanding service I received from your colleague, Alex. From the moment I approached him, it was clear that he genuinely cared about helping me. Nothing was too much trouble for him—he went above and beyond to make sure every single one of my queries was dealt with properly.
Alex was not only knowledgeable and efficient but also incredibly courteous, well-mannered, and approachable. His friendly nature immediately put me at ease, and I could tell he takes real pride in providing excellent customer service. In a world where good service can sometimes feel like a rarity, Alex stood out as a shining example of professionalism and kindness.
What impressed me most was that he didn’t just give me the bare minimum—he listened carefully, offered thoughtful advice, and ensured I left with a clear understanding of everything I needed. While others seemed busy or uninterested, Alex was the one who took the time to assist me, showing patience and genuine enthusiasm to help.
It’s not every day you come across someone who embodies such a positive attitude and strong work ethic. Alex is a true credit to your team, and I sincerely hope his efforts don’t go unnoticed. If anyone deserves recognition, it’s him—be it an award, a pay rise, or at the very least, a big thank-you from management.
So, please pass on my deepest gratitude to Alex. He made what could have been a stressful experience into a pleasant one, and for that, I am truly thankful. Keep hold of him—staff like Alex are rare gems!
September 20, 2025
Unprompted review
Reply from Vodafone UK - Ashford
This is absolutely amazing to hear and we love to know about the impeccable service provided by Alex. It is really appreciated that you have taken the time to share your experience and to leave us this fabulous review!
Thanks,
Vodafone Social Media Team
Alex and matt are good and really…
Alex and matt are good and really helpful
September 11, 2025
Unprompted review
Reply from Vodafone UK - Ashford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
5 star service from Owen!
September 8, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey Bruce,
Thanks for the lovely review and fantastic support for Owen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store to get a new SIM deal
Came into store to get a new SIM deal. Owen was very useful in helping me get the best deal for me. Great friendly service 10/10
September 6, 2025
Unprompted review
Reply from Vodafone UK - Ashford
We're happy to hear that you had a positive experience getting a new SIM deal! We appreciate your feedback and we're so glad that our service was helpful and friendly for you.
Thanks,
Vodafone Social Media Team
Maria was so funny she's brilliant at…
Maria was so funny she's brilliant at her job and got me a really good deal thanks Maria
September 5, 2025
Unprompted review
Reply from Vodafone UK - Ashford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Maria was very helpful friendly and had…
Maria was very helpful friendly and had excellent products knowledge and people skills
The package on offer was very suitable for our requirements
September 1, 2025
Unprompted review
Reply from Vodafone UK - Ashford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Maria was so helpful thanks
August 30, 2025
Unprompted review
Reply from Vodafone UK - Ashford
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ashford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Walked in with a phone problem !
Walked in with a phone problem !
Walked out with not only a working phone but a better phone package after a chat with the young lady representative a broadband package that offered further significant savings ! Plus a mind blowing increase in speed!
August 29, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Alex was very helpful and lovely when we came in to inquire about plans and upgrades. Excellent service, thank you!
August 28, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey Mika
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service from Matt …
Brilliant customer service from Matt at Ashford Kent. Helped my 87 year old Mum sort out a new sim etc.. Highly recommend.
August 28, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got a great deal
Got a great deal. Very friendly and helpful service from Maria. Very happy
August 27, 2025
Unprompted review
Reply from Vodafone UK - Ashford
We appreciate you taking the time to leave us feedback. Thank you!
Vodafone Social Media Team
I found Owen very helpful and…
I found Owen very helpful and knowledgeable. Highly recommend if anyone else visits. 10/10 experience.
August 26, 2025
Unprompted review
Reply from Vodafone UK - Ashford
Hey Janet,
Thanks for the lovely review and fantastic support for Owen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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