Vodafone UK - Aylesbury Reviews 

227
TrustScore 5 out of 5

4.9

36 Friars Square, HP20 2SP Aylesbury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from start to finish! The staff was incredibly friendly, patient, and easy to talk to. They immediately understood the issue I was having and found the perfect solution straight aw... See more

Company replied

Rated 5 out of 5 stars

Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone s... See more

Company replied

Rated 5 out of 5 stars

I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clear... See more

Company replied


Company details


Contact info

  • 36 Friars Square, HP20 2SP, Aylesbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(227)

39,970 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came into Vodafone after the new year…

Came into Vodafone after the new year to see options for a new phone. I’m very weary with contracts and they make me nervous. Connor made me feel at ease and took the time to explain all my options. He turned my bad experience into a good one! I brought out a contract and am still super happy no problems! Thankyou Connor

January 20, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Chelsea,

Thanks for taking the time to share this great feedback with us! We're delighted that Connor provided such a great experience and your opinion was turned into a positive one!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Arjun was very patient and knowledgeable

February 22, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Howard. Thank you for your review for Arjun. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

January 19, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Thanks for the great feedback Anthony. It's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

AMAZING STORE

Carl really helped me with my new phone upgrade. I have no idea about phones and he helped me from beginning to end in such a friendly way. I will never go anywhere else

January 19, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Trisha,

Thanks for the great feedback for Carl. It's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy

Very happy. Excellent help from Arjun. Helped me set up my new phone and transfered all of my old stuff.

January 19, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Peter,

Thanks for your review and your lovely words for Arjun! It's what we love to see 🙂
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Connor and Carl

Had Connor and Carl help sort me out with broadband after having recently moved house. After a day of struggling with doing this online due to the adress change, Connor and Carl were amazing with getting to the bottom of it straight away. Both of them were very friendly, and knew their stuff well

January 17, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Ben,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic friendly service

Fantastic friendly service, couldn’t be better :-)

January 17, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi there John,

Your feedback is so important to us, so thanks for writing this great review!

We're so glad you're happy with our network and have had a friendly experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Kindness and reliable

January 12, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Daniel,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Carl went over and above to assist me…

Carl went over and above to assist me with my phone upgrade. He showed great knowledge and also patience when helping his staff. A credit to Vodafone.

January 11, 2024
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Slenane,

Thanks for the lovely review and fantastic support for Carl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ahmad was great

Ahmad was great. Made the experience very easy and smooth.

December 24, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best Shop In The World

Callum and Connor

December 21, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey James,

Thanks for the support for Callum and Conner!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum and conner

December 21, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Lynn,

Thanks for the support for Callum and Conner!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Aylesbury

I went in for help with transferring my data across, I spoke to Callum who was very helpful throughout and did the job well

December 16, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant experience very helpful

Brilliant experience very helpful, Carl was super knowledgeable and attentive

December 13, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Emma,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really happy with service in store

Really happy with service in store. Ahmad was great to talk to

December 8, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Michael,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy

Very happy. Thank you

November 27, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Nyasha,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service exceptionally…

Very good service exceptionally pleasant person dealing with our problem☆☆☆☆☆

November 27, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Pauline,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always helpful and very efficient

Always helpful and very efficient. Never had a single problem with them. And always courteous and pleasant staff.

November 27, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Eileen,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ahead was very patient with me and…

Ahead was very patient with me and helped me with a great new deal and moved mu stuff over. Top job

November 24, 2023
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Jill,

It's great to hear your feedback. Thanks for reviewing your recent experience.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look