Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... See more
Company replied
Location
Switch location36 Friars Square, HP20 2SP Aylesbury, GB
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See what reviewers are saying
Outstanding service from start to finish! The staff was incredibly friendly, patient, and easy to talk to. They immediately understood the issue I was having and found the perfect solution straight aw... See more
Company replied
Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone s... See more
Company replied
I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clear... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Aylesbury
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36 Friars Square, HP20 2SP, Aylesbury, United Kingdom
4.9
Excellent
227 reviews
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Great info and felt fully looked after. Arjun was phenomenal
August 31, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
"Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Advisor Mohammed was very helpful
August 29, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
"Hey Madalina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Excellent service
Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helped me setup the phone hassle free as well, I definitely recommend visiting the store.
August 29, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Esther,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Jorge.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Outstanding service from start to…
Outstanding service from start to finish! The staff was incredibly friendly, patient, and easy to talk to. They immediately understood the issue I was having and found the perfect solution straight away without any fuss. It is rare to experience customer support that is both super efficient and truly empathetic. I walked out completely satisfied and would highly recommend this store to anyone needing quick, reliable help.
August 29, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Shivangi,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Highly disappointing customer experience
If I could I would give the service I received one star for the profound disappointment I faced. This marks the third occasion I've had to address the same issue, which, unfortunately, remained unresolved despite a half-hour in-store interaction. Ironically, the problem was swiftly rectified in a five minute call to customer service.
The two staff members who assisted me demonstrated a distinct lack of care, and their demeanor was both rude and narcissistic. It became apparent that their interest in assisting me waned considerably once they realised I wasn't making an immediate purchase. Even when I expressed interest in potentially buying a phone, no alternative options within my stated price range were offered, simply ‘this is the only price, no can do’.
As a loyal customer of six years, I find this level of service utterly unacceptable for a company specializing in electronics. I sincerely hope that this feedback is taken seriously and that appropriate action is taken to address the conduct of the employees involved.
August 26, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hi Maciej,
Thank you for taking the time to share your experience with us. I'm really sorry to hear about the disappointment you've faced, especially as this was the third time you had to seek assistance for the same issue.
I can completely understand your frustration after spending around 30 minutes in store without a resolution, only for the matter to be resolved during a short call to Customer Services. That's certainly not the level of service we aim to provide.
As a loyal customer of six years, you should feel valued whenever you interact with us, and I appreciate you bringing these concerns to our attention. Your feedback is important and will be shared with the relevant team for review, as we take comments regarding customer service and store experience very seriously.
While I'm pleased that Customer Services were able to resolve the issue for you, I sincerely apologise for the frustration and inconvenience caused beforehand. If you're open to it, please feel free to speak with our WebChat Advisors - https://www.vodafone.co.uk/contact-us/ or give the our team a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was absolutely fantastic
The service was absolutely fantastic, very very helpful Arjun was great
August 25, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Bruce,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing experience overall
Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone since I was new to iPhone.
Highly recommend visiting the Aylesbury store.
August 12, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Luisa,
Thanks for the lovely review and fantastic support for Dave.
Thanks for the lovely review and the fantastic support you’ve shown for Wilson and Jorge.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aylesbury
Hey Milaflor,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The place is good and service
The place is good and service
Callum and Wilson are big help
August 5, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had an outstanding experience with…
I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clearly, answered all of our questions, and made the whole process completely stress-free.
After some frustrating experiences in the past, we were expecting things to be complicated, but Connor completely changed our perception. He made everything straightforward, efficient, and genuinely enjoyable. Nothing felt rushed, and we left feeling confident that everything had been set up correctly.
July 31, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Vicki,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mohammed he is really nice to us…
Mohammed he is really nice to us despite we came multiple times but all went well thanks so much Mohammed for the help we really appreciate it
July 22, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Collecting new phones
Staff are all brilliant and customer service is amazing
July 16, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Paris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sarfaraz was very helpful
Sarfaraz was very helpful, so mission accomplished with Vodafone today. Thank you.
July 11, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
"Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
I spoke to Wilson
I spoke to Wilson. He was very helpful. I was able to find what I was looking for. Thank you.
July 10, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aylesbury
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an amazing experience
Had an amazing experience. Great job done by Connor !!
July 2, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Komal,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Value for money
June 24, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Glenis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Arjun
June 18, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Callum was very helpful and listened to…
Callum was very helpful and listened to my requirements
June 10, 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Pat,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aylesbury
Hey Elzbieta,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
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