Vodafone UK - Aylesbury Reviews 

226
TrustScore 5 out of 5

4.9

36 Friars Square, HP20 2SP Aylesbury, GB


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Rated 5 out of 5 stars

Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from start to finish! The staff was incredibly friendly, patient, and easy to talk to. They immediately understood the issue I was having and found the perfect solution straight aw... See more

Company replied

Rated 5 out of 5 stars

Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone s... See more

Company replied

Rated 5 out of 5 stars

I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clear... See more

Company replied


Company details


Contact info

  • 36 Friars Square, HP20 2SP, Aylesbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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4.9

All reviews

(226)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable and supportive through…

Knowledgeable and supportive through the process of upgrading.

October 16, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

Very good customer service provided by Carl

October 11, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super service…

Callum was super helpful and very speedy with 3 upgrades. He was very patient too!!

October 11, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun was great

Arjun was great

September 30, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey James,
Thanks for the lovely review for Arjun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So helpful and friendly

So helpful and friendly. Couldn’t recommend more highly

September 30, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Ros,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I received fantastic service with…

I received fantastic service with Arjun, who went through the whole deal with me, great experience well recommended

September 26, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Ash,

Thanks for the lovely review and fantastic support for Arjun.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff especially Arnim & carl

September 23, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Diana,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun answered all my questions…

Arjun answered all my questions friendly and professionally and helped me walk away with a new phone!

August 30, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer rep was knowledgeable

Customer rep was knowledgeable

August 26, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun was amazing 5 start service

Arjun was amazing

August 26, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Michelle,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and polite ,Arjun

August 26, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Anna,

Thanks for the lovely review and fantastic support for Arjun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Review - Aylesbury office

Arjun was very helpful and efficient to find the best product I needed.

August 25, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're so happy to hear that you received such greatand efficient support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun was very helpful in making every…

Our friendly staff member Arjun, was very helpful in making every effort in saving me money, friendly and down to the point.
Will definitely stay with Vodafone for the foreseeable future

August 24, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjuna helped me today

Very helpful staff member. Managed to reduce my monthly bill

August 23, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.

Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun in your Aylesbury Bucks store was…

Arjun in your Aylesbury Bucks store was so helpful he had so much patience, he took time to explain what I didn't understand on my phone.

August 23, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Explained a good deal for me that saved me money.
Arjun saved me time and money. Altogether a good experience

August 22, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun did a great job despite internet…

Arjun did a great job despite internet difficulties

August 20, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey there,

Thanks for the lovely review and fantastic support for Arjun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was amazing and quick in…

Callum was amazing and quick in processing the order.

August 17, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service Very friendly staff

Great service Very friendly staff

August 8, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Hristomir,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 2 out of 5 stars

Vidaphones new policy is to keep people waiting, p…stupid idea

Vidaphones new policy is to keep customers waiting outside the shop with the door locked, till a staff member is available! They are going to loose many customers, and whats going to happen when we have bad weather? A very stupid idea, and the few staff face verbal abuse, for keeping people waiting, and in all weathers? Solution hire more staff thru out all vodaphone shops,

August 5, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey George,

We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

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