Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... See more
Company replied
36 Friars Square, HP20 2SP Aylesbury, GB
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Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... See more
Company replied
Outstanding service from start to finish! The staff was incredibly friendly, patient, and easy to talk to. They immediately understood the issue I was having and found the perfect solution straight aw... See more
Company replied
Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone s... See more
Company replied
I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clear... See more
Company replied
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36 Friars Square, HP20 2SP, Aylesbury, United Kingdom
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Reply from Vodafone UK - Aylesbury
Came into store to sort euro roaming, left with euro roaming sorted and a cheaper contract for me and my son. Great service from Colin.

Reply from Vodafone UK - Aylesbury
Colin was fantastic, very friendly and super helpful.

Reply from Vodafone UK - Aylesbury
No queue. V knowledgeable and friendly guy. Happy to answer my very non expert questions and sorted out my query and contact super quickly without rushing me and explaining everything clearly. Def worth going in for the face to face experience for something techy. All good thanks. :-) (shop was a touch too cold for my inner thermostat)

Reply from Vodafone UK - Aylesbury
Good services!
Bit disappointed because i do online deal instead branch.

Reply from Vodafone UK - Aylesbury
Really easy to deal with. Nice people and they know their stuff. Friendly and would recommend.

Reply from Vodafone UK - Aylesbury

Reply from Vodafone UK - Aylesbury
Professional approach, excellent manners and clear explanations

Reply from Vodafone UK - Aylesbury
Excellent service. Colin, the store manager, was very helpful in choosing the right plan for me.

Reply from Vodafone UK - Aylesbury
He was able to answer my questions and get me a lower rate on airtime

Reply from Vodafone UK - Aylesbury
After speaking on line and finding i needed to exchange my phone due to a fault, I went into aylesbury store, and found both the manager and the assistant really helpful, I'm useless with tech so hadn't backed up my faulty phone, but that was all sorted for me, I'm so grateful I hate setting up new phones.
I've been with Vodafone for years and the family all have phones on my account, I might be able to find a cheaper deal, but why fix what isn't broken, I still believe in sticking to a company that has great customer service, especially on expensive items.
So yes, I'd recommend, 100%
Special shout out to Colin!

Reply from Vodafone UK - Aylesbury
Visited the Aylesbury store today to treat myself to a brand new s25 , however your exceptional smiley salesman upsold me a tablet and watch as well. Couldn't be happier.

Reply from Vodafone UK - Aylesbury
Knowledgeable, patient, extremely helpful staff. Got us sorted without delays and helped us find the best options.
Big thanks to Arjun, in Aylesbury, specifically.

Reply from Vodafone UK - Aylesbury
SERVICE WAS FANTASTIC STAFF WERE HELPFUL AND FRIENDLY. Arjun was phenomenal

Reply from Vodafone UK - Aylesbury

Reply from Vodafone UK - Aylesbury

Reply from Vodafone UK - Aylesbury
Staff in store were really helpful and a pleasure to work with making my switch to a Vodafone sim really easy. Thank you

Reply from Vodafone UK - Aylesbury
Colin was excellent very good service professional and kind.

Reply from Vodafone UK - Aylesbury
Colin was very helpful and easy speak to. Easy going and was able to have a laugh whilst sorting all our stuff out!

Reply from Vodafone UK - Aylesbury
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