Vodafone UK - Aylesbury Reviews 

226
TrustScore 5 out of 5

4.9

36 Friars Square, HP20 2SP Aylesbury, GB


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Rated 5 out of 5 stars

Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from start to finish! The staff was incredibly friendly, patient, and easy to talk to. They immediately understood the issue I was having and found the perfect solution straight aw... See more

Company replied

Rated 5 out of 5 stars

Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone s... See more

Company replied

Rated 5 out of 5 stars

I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clear... See more

Company replied


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  • 36 Friars Square, HP20 2SP, Aylesbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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4.9

All reviews

(226)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Colin was great saved me money

Colin was great saved me money

July 31, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Michael, ​

Thanks for the lovely review and fantastic support for Colin. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 4 out of 5 stars

Roaming request

Came into store to sort euro roaming, left with euro roaming sorted and a cheaper contract for me and my son. Great service from Colin.

July 26, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Steve,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin was fantastic

Colin was fantastic, very friendly and super helpful.

July 25, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Matt,

Thank you so much for your wonderful review and the amazing support you’ve shown for Colin—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arjun was awesome 👌👍

July 12, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Alex,

Thanks for the lovely review and fantastic support for Arjun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All good and professional

No queue. V knowledgeable and friendly guy. Happy to answer my very non expert questions and sorted out my query and contact super quickly without rushing me and explaining everything clearly. Def worth going in for the face to face experience for something techy. All good thanks. :-) (shop was a touch too cold for my inner thermostat)

July 8, 2025
Unprompted review
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Reply from Vodafone UK - Aylesbury

Hey Harriet,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good services!

Good services!
Bit disappointed because i do online deal instead branch.

June 17, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Florin. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with. Nice people and they know their stuff. Friendly and would recommend.

June 8, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey James,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional

June 6, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hi Jane, we are pleased to hear about your fantastic recent experience. It's great to hear the assistant was so helpful. Thank you for your 5 star feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional approach

Professional approach, excellent manners and clear explanations

June 3, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Petar,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Colin, the store manager, was very helpful in choosing the right plan for me.

June 3, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Lioudmila,
Thanks for the lovely review and fantastic support for Colin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

He was able to answer my questions and…

He was able to answer my questions and get me a lower rate on airtime

June 2, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Michelle,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A company that still believes in customer service…

After speaking on line and finding i needed to exchange my phone due to a fault, I went into aylesbury store, and found both the manager and the assistant really helpful, I'm useless with tech so hadn't backed up my faulty phone, but that was all sorted for me, I'm so grateful I hate setting up new phones.
I've been with Vodafone for years and the family all have phones on my account, I might be able to find a cheaper deal, but why fix what isn't broken, I still believe in sticking to a company that has great customer service, especially on expensive items.
So yes, I'd recommend, 100%
Special shout out to Colin!

May 30, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Lilbibbo,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the Aylesbury store today to…

Visited the Aylesbury store today to treat myself to a brand new s25 , however your exceptional smiley salesman upsold me a tablet and watch as well. Couldn't be happier.

May 29, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Dimitar,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely Helpful

Knowledgeable, patient, extremely helpful staff. Got us sorted without delays and helped us find the best options.

Big thanks to Arjun, in Aylesbury, specifically.

May 3, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Erica,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SERVICE WAS FANTASTIC STAFF WERE…

SERVICE WAS FANTASTIC STAFF WERE HELPFUL AND FRIENDLY. Arjun was phenomenal

May 3, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Alec,

Thanks for the lovely review and fantastic support for Arjun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good series and helply.

Very good series and helply.

April 28, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Martin,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff very friendly

Great staff very friendly

April 17, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Pranay,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff in store were really helpful and…

Staff in store were really helpful and a pleasure to work with making my switch to a Vodafone sim really easy. Thank you

April 12, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Jason,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin was excellent very good service…

Colin was excellent very good service professional and kind.

April 10, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey Edwin,

Thanks for the lovely review and fantastic support for Colin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience

Colin was very helpful and easy speak to. Easy going and was able to have a laugh whilst sorting all our stuff out!

April 8, 2025
Unprompted review
Vodafone UK - Aylesbury logo

Reply from Vodafone UK - Aylesbury

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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