Outstanding service. I went in for a separate issue and ended up getting a money off my overall bill. Exceptional service and keep up the good.
Company replied
Location
Switch locationUnit 7 Fairhill Shopping Centre, BT43 6UF Ballymena, GB
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See what reviewers are saying
Called in to the Ballymena branch in NI. Was greeted by Madison who went above and beyond to make the experience as painless as possible. Did not trying to sell me this that or the other, just sorted... See more
Company replied
I was served by Ciaran who was a new team member training with David the store manager. I had Very positive experience, great customer service from a professional team, highly recommend. They list... See more
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The consultant David was great at answering all my questions. He helped me make my choice and explained the differences. There's a wide selection of models to choose from, and you can see them in pers... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ballymena
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 7 Fairhill Shopping Centre, BT43 6UF, Ballymena, United Kingdom
4.9
Excellent
124 reviews
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Very friendly and super helpful staff
Very friendly and super helpful staff. Made the whole process very straight forward. Will definitely be back and will definitely recommend to family n friends
September 1, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ballymena
Hey,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful with great advice on…
Very helpful with great advice on getting the best deal for me!
Thanks Peter
August 13, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Lou,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Peter did a fantastic job I have my new…
Peter did a fantastic job I have my new phone a very happy customer
July 29, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey there,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Top customer service
Wonderful service today from Maddie and Ben, Very helpful!
July 14, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Grainne,
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I left o2 business after 15 years…
I left o2 business after 15 years because of incompetent - rude (Zara - store leader) consultants where I lost 45 days and the dispute almost went to ombudsman. Vodafone consultant David solved it in 3 minutes with one sms , in which I received Pac code and was found a customized tariff and price . Learning o2 how to work with customers !
July 2, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience at the…
I had a great experience at the Vodafone shop today. The staff were friendly, knowledgeable, and really took the time to understand what I needed. They explained everything clearly and made the whole process quick and stress-free. It was a huge help getting everything sorted in person, and I left feeling confident and well looked after. Excellent customer service – thank you!
July 2, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ballymena
Hey Callum,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Ballymena - Peter
Peter was a wonderful sales person and extremely helpful in sorting out my sons 1st phone and my telephone upgrade 😊
June 30, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Casablanca,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben & Maddie were very helpful and…
Ben & Maddie were very helpful and polite ensuring I got the service I needed. Their IT system was very slow & they had great patience as did we.
June 24, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Claire. We're happy to hear that our agents were helpful and polite while assisting you. We appreciate your patience regarding the slow IT system. Thanks for the great feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely Maddie & Peter helped me upgrade…
Lovely Maddie & Peter helped me upgrade my phone! So helpful and great chat.
June 15, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Sarah. Thank you for your review for both Maddie and Peter. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and helpful!
May 24, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Erin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from Gary
Gary was amazing help as always. Spent the time to explain things and make sure I was happy.
May 23, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Brian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service provided
Amazing customer service provided, dealt with any concerns and explained the process of upgrading and trade ins in great detail. Really happy with the service received
May 21, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful manager
Very helpful manager, really happy with the service he provided. Asset to the company!
May 21, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The service was excellent
The service was excellent. Definitely would recommend and would come in to store rather than online in future. Dave and Peter were fab.
May 16, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Lisa,
Thanks for the lovely review and fantastic support for Dave and Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredible Staff
Ben and Peter were incredibly helpful as I was switching from a Samsung to Apple and explained all of the sim plans and helped me decide which was best for me.
May 13, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Maddie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ballymena
Hey Emma,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service!!
April 17, 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Maurice,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ballymena
Hey Richard,
Thanks for the lovely review and fantastic support for .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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