Vodafone UK - Barkingside Reviews 

264
TrustScore 5 out of 5

4.9

94 High Street, Barkingside, IG6 2DR ILFORD, GB


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Rated 5 out of 5 stars

Great Service from the Barkingside store, a big thanks to Ali and Cedric. I had an issue with my new contract, they both persevered to get this right for me, even gave me their personal numbers so... See more

Company replied

Rated 5 out of 5 stars

Really helpful advice and support throughout the process of finding and purchasing and setting up a new smartphone in your Barkingside branch. Both Jake and Cedric were very polite and courteous. I wa... See more

Company replied

Rated 5 out of 5 stars

Cedric from Barkingside was amazing! Very very polite and helpful , and kind. The best customer service I have received in a long time. He deserves Employee of the Month, Employee of the Quarter and E... See more

Company replied


Company details


Contact info

  • 94 High Street, Barkingside, IG6 2DR, ILFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

I am useless and Lucy at Barkingside…

I am useless and Lucy at Barkingside was so helpful, I woukd Rev on end her to anyone who has a problem with their phone!!!

September 26, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Elaine,

It's great Lucy has been able to help and provide a good experience. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul.

Nurul.. that’s the name of the customer service who provided my service.. I really loved his service. He explained everything to my understanding and he is very patient.. a lovely guy

September 25, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Kwesi,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Customer Service

Nurul was fantastic, brillant customer service, very professional with friendly and down to earth approach. Thank You Nurul!!

September 23, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by nurul

Served by nurul, sorted out all my contracts was a nice man

September 22, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Kirsty,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

poor experience with VOXI

I had a very poor experience with VOXI, I had ordered the SIM on the 6th with port due for the 20th, it's the 19th and I still had no SIM. After going into store, Cedric was able to sort it and provided stellar service in comparison to the experience with VOXI.

September 19, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Anton,

Thanks for letting us know what an amazing job Cedric did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was really happy with the service

I was really happy with the service. Nurul was very helpful, kind and make me to understood better the Vodafone services. I'm very thankful to him.

September 19, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Parascovia,

Thanks for letting us know what an amazing job Nurul did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Cedric for helping me with…

Thank you to Cedric for helping me with my device payment and trying the direct debit

He wa great

September 18, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Leonardo,

Thanks for the lovely review and fantastic support for Cedric.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with jake service

Very happy with jake service. He help me very much.

September 18, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Denis,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So happy with Nurul

So happy with Nurul, can’t wait for my iphone 15 pro

September 15, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Thank you for your review Nidhi. It's good to read Nurul was able to help to with your new contract. Hope you love your new phone.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleased with our experience

Nurul was very helpful today. He provided us with efficient information about the Vodafone network. We were here for a while but he stayed being extreme helpful as well as warm and providing us with comfortabilty.

September 12, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Susan,

It's great to see your kind words for Nurul. We really appreciate your review.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul did a great job and we we very…

Nurul did a great job and we we very satisfied with the service. We will comeback again for this.

September 12, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Sangeeth.

It's great to to see you're so happy with the service received from Nurul.

If you need any help in the future, don't hesitate pop us a message via
Facebook PM: vodafone.uk/3K1e4GB
X DM: vodafone.uk/3nfdPyY or
Instagram: https://ig.me/m/vodafone

Thanks again, Vodafone Social Media team

Rated 5 out of 5 stars

Cedric was fantastic

Cedric was fantastic. Sorted an issue dating back 8 weeks in just minutes. Many thanks and I will come back to upgrade soon

September 11, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Naresh,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service from Nurul👍

September 9, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey there,

Thanks for the lovely review and fantastic support for Nurul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul was amazing great service will…

Nurul was amazing great service will come to see him again

September 9, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Nick,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Customer Service

Nurul at the Barkingside store was very helpful. He explained all terms and conditions well. I am happy with the service that was provided.

September 9, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Archana,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Nurul was helpful and help me…

Nurul was helpful and help me in a crises. Wish he helped me more quickly without selling more stuff. He did explain well

September 9, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Christine,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul was very helpful and…

Nurul was very helpful and understanding. All my problems have been sorted tanks to his help

September 8, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Shivika,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cedric and Gareth were great.

Cedric and Gareth were great.

Bought a new phone and all my data transferred. Excellent job. Two great chaps

September 6, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Thanks for your kinds words, Bob. It's fantastic to see that Cedric and Gareth delivered the level of service we aim for!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul was very helpful and informative

Nurul was very helpful and informative. Made the whole process very easy and smooth. Will definitely come again!

August 29, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Fatima,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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