Vodafone UK - Barkingside Reviews 

264
TrustScore 5 out of 5

4.9

94 High Street, Barkingside, IG6 2DR ILFORD, GB


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Rated 5 out of 5 stars

Great Service from the Barkingside store, a big thanks to Ali and Cedric. I had an issue with my new contract, they both persevered to get this right for me, even gave me their personal numbers so... See more

Company replied

Rated 5 out of 5 stars

Really helpful advice and support throughout the process of finding and purchasing and setting up a new smartphone in your Barkingside branch. Both Jake and Cedric were very polite and courteous. I wa... See more

Company replied

Rated 5 out of 5 stars

Cedric from Barkingside was amazing! Very very polite and helpful , and kind. The best customer service I have received in a long time. He deserves Employee of the Month, Employee of the Quarter and E... See more

Company replied


Company details


Contact info

  • 94 High Street, Barkingside, IG6 2DR, ILFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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4.9

All reviews

(264)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Very fast and smooth service especially…

Very fast and smooth service especially from Jake. He was very empathetic to my situation and resolved it quickly and concisely.

November 10, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 1 out of 5 stars

Everyone , avoid Barkingside Vodafone

I am a paying customer and I was refused to be served. I was an employee but was let go due to allegations and so apparently this means I am not allowed to be served even though I am a paying customer.
Everyone , please do not go to this store. They are hypocrites and show racist tendencies when dealing with their customers.
I know first hand how they assume how a customer will be based on their appearance and the colour of their skin.
The manager refused to serve because I made allegations about how he is inappropriate with his comments while I was working there.
So now I am supposedly banned from the shops even though i am a paying customer.
I wish I can say more regarding how bad this store is when it comes to their management and ethics.
Everyone , avoid Vodafone Barkingside.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Cedric is good and kind

Cedric is good and kind. The way he is dealing with the customers is very Good.

November 7, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Venu,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul is very good boy and help us with…

Nurul is very good boy and help us with our loan. Thank you so much.

November 4, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Victoria,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul was very helpful.he explained me…

Nurul was very helpful.he explained me everything in detail..
I am soo happy for his service..

November 3, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Raja,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mural was very professional and…

Mural was very professional and efficient

October 30, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Michelle,

We're pleased to hear about your recent experience, and feedback for Mural. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Mr.Nurul from Vodafone member did a…

Mr.Nurul from Vodafone member did a great fantastic customer service today which am so happy the way he attend to me very good am satisfied

October 28, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nurul was really helpful

Nurul was really helpful, very kind and polite 10/10

October 21, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Eduardo,

Thanks for reviewing, and sharing this great feedback for Nurul.

If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to jake

Thank you to jake. Fixed my phone.

October 20, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey there,

Thanks for letting us know what an amazing job Jake did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into your branch and service was great

It was great coming in to the branch and your staff named Nurul was fantastic his costume service was great I must compliment

October 18, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Ose,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went into their Barkingside store…

I went into their Barkingside store yesterday 16/10/23 really distressed but was absolutely so very impressed by the help I received by Cedric.
Not only was he absolutely helpful, to say the least !.He calmly asked me what I actually needed and matched my need to the right product, the right price plan and the best overall package to suit my need.
He took the time to help me set up my phone and configure it so as to get me up and running.
Not only was Cedeic very helpful, he also went out of his way to help a very vulnerable lady who happened to walk into the store.
He directed his team members to help her.
I have been a chief INFLIFHT Director for Air India, and I know what EXCELLENT CUSTOMER SERVICE IS. This experience is what defines it.
THANK YOU CEDRICK
You are an asset to the business.

October 16, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Lorraine,

This is such an amazing review for Cedeic. Thanks for taking your time to share your experience. We appreciate your support kind words.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team


Rated 5 out of 5 stars

Jake at Barkingside was very…

Jake at Barkingside was very knowledgable and helpful. Thank you!

October 15, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Myutan,

What super feedback for Jake! Thanks for taking the time to let us know - it's really appreciated.

If you ever need help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Nice service from all in the store very…

Nice service from all in the store very helpful. Served by Lucy today thank you

October 9, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Anjam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cedric was so friendly, helpful.really the best service

Experience was great . really having a nice time spent with Cedric.

October 5, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Ajai,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful and knew their job

October 4, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Jeremy,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cedric was wonderful

Cedric was wonderful, very patient kind and helpful.

October 4, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Janice,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had amazing experience at Vodafone…

I had amazing experience at Vodafone Barkingside today Lucy was very helpful and a wonderful person to talk too and for help

October 4, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Freddee,

This is lovely feedback for Lucy. Thanks for taking your time to share the experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Cedtic was great

Cedtic was great. Thanks for the great service

October 2, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Alexandra,

Thanks for letting us know what an amazing job Cedtic did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Couldn't help me any more really happy…

Couldn't help me any more really happy with the help received. Lucy was a very nice lady.

September 28, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hey Lynne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cedric was such a great help and…

Cedric was such a great help and assisted my mother-in-law who is 80 years old. Also saved her £50 on current broadband with BT as she transferred to Vodafone . She was very impressed with his service which was friendly, patient and professional.

September 27, 2023
Unprompted review
Vodafone UK - Barkingside logo

Reply from Vodafone UK - Barkingside

Hi Michelle,

It's lovely to see your mother in law had such a positive experience with Cedric. This is absolutely what we aim for!

Thanks, Vodafone Social Media Team

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