Vodafone UK - Barnstaple Reviews 

255
TrustScore 5 out of 5

4.9

Unit 23 , Green Lane Shopping Centre, EX31 1UH Barnstaple, GB


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Rated 5 out of 5 stars

Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making t... See more

Company replied

Rated 5 out of 5 stars

Was in the Vodafone Barnstaple store today with my daughter and the service received from Lily was absolutely fantastic! She was extremely helpful and friendly. Thanks so much Lily. 😊

Company replied

Rated 5 out of 5 stars

We were seen by Cameron, nice and quickly. Got the wife a fantastic deal on a Pixel 11 Pro XL. Happily explained everything making sure we got the best deal possible.

Company replied

Rated 5 out of 5 stars

I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to g... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Barnstaple

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 23 , Green Lane Shopping Centre, EX31 1UH, Barnstaple, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

255 reviews

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4.9

All reviews

(255)

42,031 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lee was informative and polite and made…

Lee was informative and polite and made everything run smoothly and easily 5 stars

April 5, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Lloyd,

We really appreciate your wonderful review and the amazing support for Lee.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome deal from Lee in Barnstaple as…

Awesome deal from Lee in Barnstaple as always

April 3, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Faruk,

Thanks for the lovely review and fantastic support for Lee.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ryan and…

Excellent service from Ryan and Cameron. Friendly and professional. Highly recommend

April 3, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Susan,

Thanks for the lovely review and fantastic support for Ryan and Cameron.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was extremely helpful with my…

Ryan was extremely helpful with my problem helpful was very helpful polite excellent service thank

April 2, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Paul,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was excellent

Ryan was excellent

April 2, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Chris,
 
This is fantastic to hear! We really appreciate the feedback. Glad Ryan was able to help you out.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

RYAN was extremely helpful

RYAN was extremely helpful, professional and friendly. He was able to talk me through the best deals and help me choose the right phone. He transferred my data seamlessly and was very informative throughout the whole process.

April 1, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Hannah,
 
This is fantastic to hear! We really appreciate the feedback. It brings us great joy to hear that Ryan was able to sort it out for you seamlessly.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was amazing

Ryan was amazing. Solved our camera problems Great. Saved our marriage

March 31, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Penelope,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So helpful fantastic service

So helpful fantastic service

March 28, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hello Jason,

Thank you so much for your kind words; we truly appreciate your feedback!

Should you require any assistance in the future, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lee was really helpful

March 21, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Oliver,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Competent efficient friendly service

March 20, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Susan,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service, thanks

Very very good good service Lee was very helpfull .knows his job second to none

March 18, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Thank you for the incredible feedback Colin, it means a lot. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely first class

Absolutely first class , Lilley was a cut above, in terms of help, knowledge and personality ,
five stars .

March 17, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hello William,

It's great to hear about the positive experience which you've had with Lilley. Thanks for taking the time to write in a review about the service you received.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thy was very chatty whilst waiting for…

Thy was very chatty whilst waiting for everything to be done 😁 very happy with the chaps WELL DONE GUYS

March 17, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi there,

Thanks for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Served by jack and Ryan

Served by jack and Ryan. Very quick and polite.

March 11, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hello Leah,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So patient!!

So patient!!! thanks so much Ryan & Lee

March 7, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Kathleen,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

1st class service e from ryan

March 5, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Ian,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lily was really helpful

Lily was really helpful, informative and wondered to deal with. Can't recommend enough!

March 3, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Clare,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service can't be praised…

Great customer service can't be praised enough, highly recommended.
Lily from Barnstaple store was exceptionally great with her customer service. Thank you for the lovely experience x

February 28, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Michelle,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lily and Ryan were extremely patient

Lily and Ryan were extremely patient, polite and helpful. A credit to your store.

February 27, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Andrea,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service

Ryan was patient, careful and deserving of a pay rise, amazing service from Vodafone Barnstaple

February 27, 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hi Marice,

It's great to see your kind words for Ryan, we really appreciate your feedback! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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