I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to g... See more
Company replied
Location
Switch locationUnit 23 , Green Lane Shopping Centre, EX31 1UH Barnstaple, GB
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See what reviewers are saying
Today be the 26th of May I contacted Vodafone‘s customer service services unfortunately for a PAC CODE and I spoke to a very nice customer services young lady called Jasmine she was very helpful asked... See more
Company replied
Lily! She was lovely: friendly, knowledgeable, easy, clear and heard what I was saying and hat I didn’t know I needed. And as always, Vodafone always offers its current, loyal customers opportunities... See more
Company replied
Faultless from start to finish, the women who served me was so friendly, informative and welcoming. She clearly knew what she was doing and answered all questions asked and was made to feel comfortabl... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Barnstaple
Written by the company
Contact info
Unit 23 , Green Lane Shopping Centre, EX31 1UH, Barnstaple, United Kingdom
4.9
Excellent
228 reviews
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NOT good!
All good stuff. Cleared up all queries I had, seemlessly transferred 3 phone accounts from another supplier and upgraded my network hardware for full coverage.
UPDATE: I only found out 'afterwards' that I'd been put on to their 'web protection' at £6.00 p/m (x3 sims). The info was in the paragraph right at the bottom so customers would hopefully skip over it..disgusting!!!!!
One minute it's all good, then it isn't!
Same S**t, another day.
May 30, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was brilliant
Jack was brilliant, professional and helped me with what I needed, thank you
May 29, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Perfect customer services
Today be the 26th of May I contacted Vodafone‘s customer service services unfortunately for a PAC CODE and I spoke to a very nice customer services young lady called Jasmine she was very helpful asked me through security questions and that was it. Thank you Vodafone for making it so simple and have a lovely customer advisor called Jasmine.
May 26, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jack was very friendly and knolagable
Jack was very friendly and knolagable, and efficient, very pleased with my experience today
May 21, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Suzy,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to get it fixed. She was so calm and friendly and got it all sorted....I do not look forward to changing phones but am so pleased I did
May 14, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jack was absolutely great had to update…
Jack was absolutely great had to update broadband. Then had to deal with address and name change very patient with me
May 18, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fab service again today from Jack
Fab service again today from Jack. Couldn’t have been more helpful helped me to get a new phone but also upgraded another sim so I pay less and get more :)
May 16, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Barnstaple
Hey Carol,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Cameron Barnstaple store was amazing
Cameron Barnstaple store was amazing. Went above and beyond!
May 12, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Jenny,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jack was very helpful and gave great…
Jack was very helpful and gave great service , very pleased and he sorted out our problems with ease
May 11, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Jean,
Thanks for the lovely review and the fantastic support you’ve shown for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was efficient and extremely…
Jack was efficient and extremely helpful today. Would recommend.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Heather
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was brilliant today
Jack was brilliant today. Helped me to get a new phone and checked to see if he could reduce the price of my other numbers on my contract.
May 8, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Katie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lily was very helpful
May 6, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phone upgrade
Upgraded 2 family phones and Cameron gave great service, took the time to find the best possible deals and explain all the options available
May 1, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Frank,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Jacks service was amazing really…
Jacks service was amazing really helpful young lad
April 29, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Terry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Absolutely lovely & kind support.
Absolutely lovely & kind support.. everything I needed was done in a few minutes with a nice chat in between
Amazing support thank you Lily
April 29, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Nu,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jack was very friendly and a good…
Jack was very friendly and a good listener and very effective and a great chat :)
April 26, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Tabitha,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Lily was excellent
Lily was excellent, very professional and really helpful.
April 25, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Shannon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack great service and superfrindly and…
Jack great service and superfrindly and great smile on his face, 10/10 would recommend Vodafone Barnstaple
April 24, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack gave excellent service today in…
Jack gave excellent service today in store today , would recommend
April 23, 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Ian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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