I just reviewed on Google but I thought I would review here too. I had been having issues with my phone and SD card and couldn't seem to get them to work but a worker named Luke had a look at my devic... See more
Company replied
Location
Switch location1 Commercial Road, RG21 7LJ Bournemouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic customer service. I was inquiring about the 5g internet. I was walked through how it works and what needed to be done regarding installation. What speed I should expect. Dara was brillia... See more
Company replied
Ashley was very personable and it was a pleasure having her help. She listened to what I wanted to achieve during my visit and she looked in to what was available and made my choice of new plan very... See more
Company replied
Visited Vodafone Basingstoke this afternoon to upgrade my partners mobile contract. We were greeted by Dara, pleasant introduction, meet and great. Quickly sitting down our queries were answered and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basingstoke
Written by the company
Contact info
1 Commercial Road, RG21 7LJ, Bournemouth, United Kingdom
5.0
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with Lauren
Excellent service with Lauren. She helped us find a faster broadband speed and helped with logging into the vodafone apps.
July 17, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Sui Yau,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Basingstoke Branch. Ashley
Dealt with Ashley at the Basingstoke Branch.
Very polite, helpful, patient and knowledgeable.
July 7, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Julie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ashley was very patient and helpful…
Ashley was very patient and helpful with us. She gave us good options and deals and we have left the store very happy.
July 6, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Stevie,
Thanks for the lovely review and fantastic support for Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Peter was very patient with my complex…
Peter was very patient with my complex issue and was very helpful! Super lovely man!
July 5, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Cecily,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Our great assistant PETER was really…
Our great assistant PETER was really helpful and understanding of our needs. He made the renewing of my contract and additional purchase easy and informative. Thank you.
July 5, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Kevin,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Liam and Jacob both super helpful fast…
Liam and Jacob both super helpful fast and efficient
July 5, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Janet,
Thanks for the lovely review and fantastic support for Liam and Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Basingstoke store…
I went into the Basingstoke store Friday the 4th of July around 4.30ish and I got something stuck in my charging port, I got approached straight away and the man who served me helped me straight away got what was stuck out of the charging port he didn’t have to do that as wasn’t part of the job. Genuinely made my day as I was having the worst day ever!!! Amazing service
July 4, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Katy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Jacob and Liam…
Great service from Jacob and Liam today. Very professional and knowledgeable.
July 4, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
James today was really helpful with…
James today was really helpful with finding me a new iPhone and transferring my data. He was really friendly and knowledgeable
July 4, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Keith,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
No quibble great service t…
Great clear advice from lauren ,found me a great deal friendly and professional
July 3, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Jo,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob and Liam did a brilliant job…
Jacob and Liam did a brilliant job helping me get set up for a house move, including refreshing my old mobile contract and getting broadband set up.
June 29, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Simon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Outstanding Service from Jacob at Vodafone Basingsingstoke
I recently purchased an iPhone 16 Pro from the Vodafone store in Festival Place, Basingstoke, and had the absolute pleasure of being assisted by Jacob. His customer service was exceptional—professional, knowledgeable, and genuinely friendly. What impressed me even more was that he delivered this top-tier service while simultaneously training another team member, who was also fantastic.
Jacob made the whole experience smooth and enjoyable, answering all my questions with patience and clarity. It’s rare to come across someone who balances multitasking with such grace and attention to detail. A real credit to Vodafone!
June 29, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Gemma,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex and Ashley were great
June 29, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Debbie,
Thanks for the lovely review and fantastic support for Alex and Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very quick and easy service
Very quick and easy service, Jacob was super helpful and incredibly insightful definitely would recommend!
June 28, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Liam,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob was great and really helpful…
Jacob was great and really helpful thank you
June 28, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Mark,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
June 7, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Thanks the review Kiri,
Vodafone Social Media Team
Lauren really helped me in store today
Lauren really helped me in store today. I changed my phone from the samsung fold to the ultra and she helped me return everything and i even left with a birthday present for my son in the form of a new tablet! Your team are very good thank you for everything !
May 15, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Roza,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you so much to Lauren!
Thank you so much to Lauren for helping me set up my new airtime and device plan! She was really really friendly and helpful.
May 7, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Anika,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
James was Amazing very professional…
James was Amazing very professional and knows his job. I will definitely recommend my friends and other family members.
May 5, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Mhembere,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into Vodafone store Basingstoke…
Went into Vodafone store Basingstoke and severed by Jacob. Sorted my problems with phone. Brilliant service.
April 5, 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi,
We really appreciate your wonderful review and the amazing support for Jacob.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.