I came to the store today because I recieved a message from Vodafone to say my mobile data was running out and heera the manager helped me find the best deal with unlimited data and I was more then... See more
Company replied
Location
Switch location3 The Harpur Centre, MK40 1PS Bedford, GB
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See what reviewers are saying
Amazing resource Mr. Bharat he had me hook line amd sinker. Really ampathized and sympathised with my situation offered a great product great services and patient with my questions. Wish more competen... See more
Company replied
Explained things simply. Didn’t try a hard sell which is good with me! Nice conversation about things other than a new phone.
Company replied
Shivani was extremely helpful, she explained throughly about the new Samsung phone my husband purchased
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bedford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 The Harpur Centre, MK40 1PS, Bedford, United Kingdom
4.9
Excellent
159 reviews
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Bradley was excellent and couldn't do…
Bradley was excellent and couldn't do enough to help through everything I needed to know and understood. Highly recommended. Such an asset to Vodafone
December 3, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi Freddy,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Prompt and efficient:)
November 30, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi Himanshu,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Bradley in Bedford is a star
Bradley in Bedford is a star! I drove 1 hour from his old store to his new store just to see him!
The store was busy but the guys handled it amazingly!
Bradley was with me for over 2 hours making sure every detail was correct!
He his the sole reason I will stay with Vodafone, a try champ of customer service and a credit to Vodafone!
He is the best!
November 26, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hello, Christopher,
It's great to hear about the positive experience which you had with Bradley. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Bedford Store Staff greatly assist in addressing problem with credit scoring algorithm
In an ideal world I would be able to split this review into 2 parts, giving 5 stars for the effoprts of the staff of the Vodafone store in Bedford to help my wife and I resolve our issue but only 2 stars for the support they received from helpdesk staff in doing so.
The problem arose because my wife run a small IT consultancy and have used Vodafone for more than 20 years to provide phones and later tablets to staff. We were told by Vodafone back in 2016 that we were not big enough to make switching to a full business plan but have continued to pay our bills via our company bank account. This has never been a problem until this year when we were initially not allowed to upgrade one of our existing phones. the problem was that your new systems do not allow you to credit check a company account in this context. We were asked to provide a personal bank account instead but this then failed the id check as it is not the account associated with the current contracts. At that point we were faced either with buying a new handset ourselves and continuing with a SIM only contract or moving to supplier altogether after almost 30 years with Vodafone. Happily however the perseistence of your team in Bedford (over 4 separate visits to the store) was eventually enough to get the block lifted and my wife was finally able to get the upgrade she wanted. So thanks once again to your staff in Bedford . As someone who delivers large scale IT projects for a living howeevr i would suggest that your current credit scoriong algorithm needs some work to prevent issues like this occurring to others in our situation
November 23, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hello, Mark,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodaphone broadband, Can give a zero rating
I opted for vodaphone broadband in sept and a router arrived on 24 with fibre install due on 8th Oct , then I had a txt saying there was a delay but then I heard nothing, I've email and chatted only to be be cutoff I'm disgusted with Thier cust service.
Finally got through to chat line only to get told I didn't have an order in so I sent web reg and was told the install date was lost so had to book another which can't help done till 1 nov as BT are involved, I've complained to Vodafone phone as I'm now on full price with previous provider.
I will persist until I can get a date then access if I continue with this awful company
September 24, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hello, Bill,
It's disappointing to hear that your broadband activation has been delayed, as we appreciate the importance of being connected. Thanks for providing your feedback on this, as we're always looking to improve.
For any updates on your broadband activation, you can speak with Broadband Support here: https://www.vodafone.co.uk/bbservcd or call up on 03333 040 191.
Thanks,
Vodafone Social Media Team
Heera was a great help in Bedford
Heera was a great help in Bedford. Fantastic service and full explanation given at each step to purchase a new phone.
I would highly recommend.
October 18, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi Clare,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Went into Bedford store today seen…
Went into Bedford store today seen Heera who was such a help with my upgrade and even saved me some money,thank you for your patience and kindness. Really recommend going to see him.
October 14, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hello, Teresa,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Heera.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Job done.
During a very busy Saturday at the Harpur Centre Vodafone store, my query was dealt with in detail, to completion, with no sense of rush or stress. Big thanks to the very knowledgeable and capable Bradley.
October 5, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Natalia at Bedford Vodafone is a…
Natalia at Bedford Vodafone is a genuine genius - if you want the best deal for your individual circumstances, she is the one to talk to. I have her about 5 things that were important to me, and she BEAT my current offer at EE by an absolute mile. I have just found out so much about European roaming and data offers - I’m very happy. Both me and my daughter are now Vodafone customers.
September 30, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi I A K,
Thank you for taking the time to review your recent experience, and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went into Vodafone to replace my sim…
Went into Vodafone to replace my sim card and upgrade phone. Dylan the store manager greeted me and got me seated. He went through all options and got me back up and running. Great work
September 28, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hello, Jayaram,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dylan helped me transfer my number to…
Dylan helped me transfer my number to Vodafone using a Pac code
September 28, 2024
Unprompted review
Reply from Vodafone UK - Bedford
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Ben and Priyam At Bedford sorted a…
Ben and Priyam At Bedford sorted a issue out for me, absolute fantastic branch of advisor and manager. Thank you so much.
September 21, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi Tony,
This is a great review for Ben and Priyam. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Bradley acknowledged I was waiting…
Bradley acknowledged I was waiting before he was free, (it’s the little things!)
Very helpful and understanding and explained things clearly for my generation.
I will be back and hope he is still in store.
August 16, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hey Solveig,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into Bedford store today had a…
Went into Bedford store today had a great experience with Sales adviser Heera who help me with getting a great offer for a new contract
August 8, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hey Lodin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Natalia was so helpful today unblocking…
Natalia was so helpful today unblocking the stolen bar and sorting out my new sim. Thank you
August 4, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hello Lynne,
It's great to hear that you received a 5 star service from Natalia! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Customer service was fantastic as…
The Customer service was fantastic as always , very friendly helpful and polite. Will definitely come back to this Vodafone store .
July 29, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Excellent experience from all staff…
Excellent experience from all staff members. I was greeted at the door and they dealt with my issue very swiftly. They all went the extra mile to help me.
July 27, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hey Miranda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Heera was really helpful when I went…
Heera was really helpful when I went into the Bedford store today
July 29, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi Christina,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in store with Heera.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Great in store service
Went into the Bedford store to look at options to upgrade on both my daughters and my phone package. The options were well explained by Bradley, and we come away happy with 2 new phone and packages.
June 15, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi Combes,
Thanks for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Feedback visit
We have seen Heera at Bedford Vodafone shop on two occasions on both occasions he has given us terrific service. Why_ He was patient, very knowledgeable efficient and very pleasant.We feel he is an asset too vvodaphone.
June 11, 2024
Unprompted review
Reply from Vodafone UK - Bedford
Hi George,
Thanks for your review for Heera. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best, Vodafone Social Media team
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