My sim only package is coming to an end and I visited Berwick store to discuss options. Simon, the store manager, gave me a super welcome and searched to see what new options were available. In the en... See more
Company replied
Location
Switch location48 Marygate, TD15 1BN BERWICK-UPON-TWEED, GB
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David in the Berwick-upon-Tweed shop went the extra mile and some to get my wifes replacement phone up and running. Proper old fashioned customer service. It's always a pleasure to pop in to the Berwi... See more
Company replied
Simon was amazing helping me pre order the mobile and so was kira when I came in to pick it up and connect it
Company replied
I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday. He may not remember, but Simon also helped me out many years a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Berwick Upon Tweed
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Marygate, TD15 1BN, BERWICK-UPON-TWEED, United Kingdom
4.9
Excellent
151 reviews
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Rubbish No speed No costumer service illegal drilling
Rubbish costumer services, no communication with their partners, ignoring costumers request and sending city fibre to make more holes (illegally without consent from owners ) on your building and put more cables!! Unacceptable 👎
I changed to three 5G 3 free months and as fast as any fibre out there...I work from home.
Vodafone/city fibre/virgin and other Fibre are using propaganda to take more money from you their fibre internet is NOT faster, is just super expensive internet and they are destroying our buildings with Cables and boxes!!!
December 6, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi there,
Thanks for taking the time to leave your review. We always strive to improve in every part of our business and receiving feedback will help us to achieve this.
If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I went in looking to upgrade my phone…
I went in looking to upgrade my phone and Chloe couldn't have been more helpful. Even with a slight glitch along the way she was brilliant and helped at every step. I've left happy with my new phone contract all thanks to her!!
November 29, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Laura,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Berwick Upon Tweed
Hi Duncan. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Service
Customer service is excellent. Got my business broadband up and running in no time at all
November 16, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Kris,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Staff really helpful and knowledgeable
Staff really helpful and knowledgeable. Always deal with this store.
October 30, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Paul. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got great help and advice well…
Got great help and advice well recommended
October 15, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Thanks for the brilliant feedback, Tara! It's really appreciated.
If you ever need further help, please pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Simon was excellent in his job and…
Simon was excellent in his job and dealing with my new iPhone 15
September 25, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Naomi,
Thanks for taking the time to review! We're pleased to hear about your recent experience, and how Simon provided good service.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The man who dealt with us was very…
The man who dealt with us was very helpful - Kev and he found us a deal which we are very happy with. Good friendly service
September 21, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Charles. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thankyou the service has been top grade
September 21, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Pauline. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service
Chloe is possibly the most helpful advisor I’ve encountered. Nothing is ever too much trouble and always done with a smile, even when I was having trouble with my broadband order. She updated me every step of the way. 10/10 service and will always come back
August 7, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Chad, It's great to see Chloe offered such memorable service.
Thanks for your review, The Vodafone Social Media Team
Excellent service
Excellent service ! Great product knowledge highly experienced.
August 9, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good customer service
Our current provider was not fulfilling our need, so we needed to change provider. Luckily our local Vodafone shop was there to help us change providers. The offered us an incredible new deal. With help from Chloe, who explained ever step to us in detail and what we would be getting as part of the new deal. She was incredible with my mother and made sure she understood everything. We use Vodafone for all our phones so we know we can always pop in and ask any questions we have
July 22, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Andrew,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Most help and knowledge Vodafone staff
I travel to this store from Aberdeenshire every 2 years to renew contract change phones.
Staff are extremely pleasant and helpful and above all knowledgeable
It is a great pleasure to deal with this store and they are as great credi to Vodafone
July 21, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Although kev and the team were closing…
Although kev and the team were closing they still helped me sort a problem with my contract, saved me £70 a month and helped me choose the right mobile wifi! Thank you I really appreciated everything
July 15, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Leanne, It's really great to see Kev was able to help and found you a great deal too!
Thanks for your awesome feedback, The Vodafone Social Media Team
Great service
June 28, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Gillian,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thank you
Amazing service i cant thank them enough. I thought my phone screen was broken, Kev fixed it in a few seconds and explained everything as well as how i could save money.
Im not even with Vodaphone but they were happy to help which is a credit to your company. I will definitly be back when its time to upgrade.
June 19, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Joanne,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Brilliant service !!
May 30, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Michael,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Berwick Upon Tweed
Hey Annette,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kevin served me and took time to…Perfection
Kevin served me and took time to explain everything to me and gave me the best contract to suit my needs. He was patient and answered all my questions without hesitation.
May 17, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi su,
This is a great review for Kevin. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kira was really helpful and efficient
April 8, 2023
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Martin,
Thanks for your feedback for Kira, it's great to hear. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3lCYUxW or via Twitter at vodafone.uk/3LXh2xl
Thanks, Vodafone Social Media Team
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