I visited this shop and spoke to Bailey about a fault with my screen on my flip phone, after checking he advised this would be repaired under warranty, unfortunately my phone would need sending away... See more
Company replied
Location
Switch location13 Toll Gravel, HU17 9AA Beverley, GB
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See what reviewers are saying
I came in on a Saturday to look at some prices for an upgrade and it was fairly busy, but after a short wait one of the staff (Molly) sat me down to go through all the options for phones and plans. Sh... See more
Company replied
Bailey managed the total process of my purchasing a new phone. I could not have had a more professional and pleasant experience. Bailey is very impressive sales operator. A top performer. Thank you... See more
Company replied
I had a great experience. Everybody is very knowledgable and helped me pick the deal best for me. Bailey approached me quickly and even checked my other deals to check what was best for me! I didn’t r... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Beverley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
13 Toll Gravel, HU17 9AA, Beverley, United Kingdom
4.9
Excellent
150 reviews
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Absolutely unbelievable bad service
Absolutely unbelievable bad service. My husband took out a new contract with a new phone over two weeks ago. They told him as a reward he would get a payment of £150. He had to go back to collect his phone four days later. Trip one contract, trip two collect phone. Trip three to follow up on reward payment told we needed the receipt. Trip four to take receipt in, only to be told it will be another 45 days before this is available. We have both had contracts with Vodafone for 5 years. Renewed the first one and about to renew the second one. Its costing more than the reward in travel and inconvenience and now we still have to wait. Would you like for us to pay in 45 days. I bet "no".
June 26, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hey Kathy, Apologies the terms of the reward weren't fully explained on your original store visit. If you don't receive an update on this when it's due, pop us a message via one of the below links and we'll be more than happy to take a look into it and save you a further trip to store.
Facebook: http://vodafone.uk/2Fpnah2
X: vodafone.uk/3LXh2xl
Instagram: https://vodafone.uk/4aaUP8d
Thanks, The Vodafone Social Media Team
Such a lovely team
Such a lovely team. Angela has worked there years and always welcomes you with such warmth and Knowledge.
June 21, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi, Mrs Noble,
It's great to hear about the positive experience which you've had with Angela. Thanks for taking the time to write in a review about the service you received.
If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Unbelievable and Dedicated Service
First of all my apologies this review is a little late, it would seem I've had Covid! About a fortnight ago I drove an elderly friend from York to Beverley to the Vodafone shop as he'd heard they had a good reputation for service. Boy was he right!! He'd changed his phone and as a result, he couldn't access his emails, Whatsapp, and other things. A real problem! There were three gentlemen on duty at the time of our arrival about 2.30pm, and over the course of the afternoon at times there were the three of them working on my friends phone. They were all perplexed at times, however they carried on and eventually sorted out all the problems. We left at 4.50pm. A very BIG thank you to them all. The phone is still working and he hasn't managed to cock it up!!
May 31, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi there,
Thank you so much for your feedback! We hope you're feeling better. It's great to hear what a fantastic level of service you received and your friend managed to get their issue resolved.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Had a problem with my online account…
Had a problem with my online account spent several hours on the phone speaking with advisers and online text with no success.
Went into store at Beverly and within 5 minutes the female service advisor had resolved the issue.
She was very knowledgeable and very pleasant
June 12, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi Andrew,
Thanks for your review for our colleague in our Beverley store. It's great to hear how you were helped and we appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Beverley
Hey Keith, Thanks for letting us know about the awesome service you received from Angela.
Thanks, The Vodafone Social Media team
Reply from Vodafone UK - Beverley
Hi Wendy,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Appalling lack of basic knowledge
Called in to buy a Pay as you go Plus SIM card.
The first ‘sales advisor’ struggled with his computer, and then had to shout across to a colleague to ask how to do it. Said he would need details to ‘set up an account’ and set up a direct debit. I pointed out that the accounts work with card payments, not direct debits.
I asked to deal with someone who knew what to do. Second ‘sales advisor’ appeared who aggressively insisted that direct debits were the same as continuous card authorities, then aggressively suggested I should buy online.
Ignorance and arrogance is not what I expect from a store.
May 23, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi there,
I am sorry for the experience you have had in store, we would like to make sure this is fed back and help you with any outstanding queries. If you could please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Dan was really helpful
May 1, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi Leanne. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped into the Beverley Branch last…
Popped into the Beverley Branch last week to sort a new contract out.Had a chat with Danny who was so helpful in getting us a new deal ,we even came out paying less than we was on our old contract. We usually do it on line but found it easier to chat with a person. Thank you Danny top man .
April 17, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi John,
It's great to hear about your recent experience and feedback for John.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic customer service
Fantastic customer service - excellent knowledge and expert friendly service
April 21, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi Stewart,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic service and saved me money.
Fantastic service and saved me money.
April 13, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi, It's great to see we've been able to help you save a little on your upgrade. Thank for your feedback, The Vodafone Social Media team
Excellent service and great team
Excellent service when upgrading to a new phone. Lovely personable team! Recommend going here if you need help with anything
April 12, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi Vicki,
Thanks for taking the time to share your positive feedback with us. We're so happy you had a great experience in store.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service
Elliott in the Beverley branch was extremely helpful and explained the details of my contract very clearly. He got me exactly the package I wanted.
March 26, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi Susan,
Thanks for sharing your fabulous feedback for Elliott. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Awesome staff
Wow! What an amazing staff this store has. Really helpful, did everything they could to ensure the best deal possible for me. Will definitely be using them again!
January 13, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi Yvonne,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great help with upgrade
December 22, 2023
Unprompted review
Reply from Vodafone UK - Beverley
Hey Rory,
Thank you for your support and the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Friendly and professional
Went into the store to be greeted by wonderful Angela
What a lovely friendly person, she helped me straight away and assisted me with the purchase of a new phone
No task was too big for her
January 20, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hey,
This is wonderful to hear, thank you for your 5 star review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Been with this store since I was 18
Been with this store since I was 18. Never had another provider. Reason is due to the staff in the beverley store. Always helpful. Nothing is ever a chore. The staff clearly have a great leader behind them as its rare you get that level of customer service anywhere these days. 10 out of 10 every time.
January 20, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hey,
Glad to hear you had a 10 out of 10 service, thank you for your support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
On behalf of my partner, poor service.
On behalf of my partner, please avoid at all costs. They sold her a Samsung Galaxy phone about two weeks ago knowing her postcode. Straight away, very poor reception/data. Slight improvement by turning to 3/2g in the settings but not by much. Went today to the shop in Beverley (sorry Elliot but it was you). Zero help, blamed on a blanket wide "issue" that allegedly all the service providers are suffering with. I asked if they could help by way of a router (a few of the other providers offer these in poor reception areas) but sadly a flat no. So, there you are, if you want a service provider that actually wants to help, please don't go to Vodafone in Beverley. Thank you for viewing.
January 5, 2024
Unprompted review
Reply from Vodafone UK - Beverley
Hi Shaun,
Thanks for taking the time to leave your review. I'm sorry for the experience you've had when visiting our store. We always strive to improve in every part of our business and receiving feedback will help us to achieve this. If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service
Currys in Bridlington let me down at the last minute when I wanted a new Iphone for my daughter this Christmas. So rushed to the Beverley Vodafone store to see if they could help. Within a short space of time they provided me with a better phone and a cheaper plan than Currys, set up the insurance, did the data transfer all whilst patiently answering my questions. Excellent customer service. Thank you - especially to Elliot.
December 23, 2023
Unprompted review
Reply from Vodafone UK - Beverley
Hey Bex,
Thanks for the lovely review and fantastic support for Elliot.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great staff
Sophie was fantastic and helped me to get the best deal available. Thanks x
September 16, 2023
Unprompted review
Reply from Vodafone UK - Beverley
Hi Sue,
Thanks for reviewing. It's great to hear about your recent experience, and how Sophie has been able to help.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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