Nowshin helped me so much as i am disabled. She explained everything so well .always smiled .i also watched her help her colleagues. I like vodafone anyway but with staff like her you will do well
Company replied
Location
Switch location39 Milton Pavement,Grange Precinct, CH41 2YA Birkenhead, GB
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See what reviewers are saying
We decided to call into the Birkenhead store to look at upgrade options for 1 of the 4 family phones we have. We ended up with 2 new phones, and a much better deal for our broadband! Dylan was amazin... See more
Company replied
Met a young new starter, Beth, who was pleasant and reassuring, and she would help with my phone change. Although we encountered a few hiccups, the other staff members came to Beth's assistance, and... See more
Company replied
Nowshin was very friendly and helpful. She went above and beyond with the help for my order. She stayed more time than the closing time to get me order submitted. Thanks
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Birkenhead
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
39 Milton Pavement,Grange Precinct, CH41 2YA, Birkenhead, United Kingdom
5.0
Excellent
337 reviews
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TOM IS THE BEST! :)
i went into vodafone wanting an upgrade but wasn’t sure about anything (such a technophobe!) tom was so lovely, his customer service was 10/10 and he helped me understand fully about the contracts for both the handset and the airtime plan and to choose the right plan for me. he was so pleasant to talk to and was always smiling and he was also so lovely with other customers waiting and the team of staff he worked with. tom was knowledgable with everything vodafone and he he also sorted my broadband plan for me and is going to help me sort an ipad plan too. thankyou for all your help and support Tom! :)
July 4, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Fiona,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service by Tom. Couldn’t have asked for better customer service. Really informative from the very start. I’ve come out one happy customer. Thank you
July 6, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Abigail,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sorted my problem out quick and easy
July 4, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Scott,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really knowledgable & friend Young chap…
Really knowledgable & friend Young chap called Dylan.
July 1, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Mel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hari
Hari was exceptional today. He was very helpful and friendly. He spoke so that I could understand and went into a lot of detail for me. He was a very helpful pleasant young man.
June 14, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hi Elizabeth,
We're happy to hear that you had such a positive experience.
Thanks,
Vodafone Social Media Team
Hari was very patient and helped us…
Hari was very patient and helped us upgrade our accounts, explaining everything. Nothing was too much trouble. He is a credit to Vodafone
June 14, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hi Mark,
We're happy to hear that you had a positive experience while upgrading your accounts.
Thanks,
Vodafone Social Media Team
Hari was very helpful especially as I’m…
Hari was very helpful especially as I’m a senior citizen & needed guidance.
June 7, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
We're happy to hear that you found our team member helpful and supportive.
Thank you for sharing your positive experience,
Vodafone Social Media Team
I had a stressful morning phone/charger…
I had a stressful morning phone/charger caught fire.. attended for some advice very kind and no pressure environment
HARI was calm and knowledgeable and helped me with an upgrade which was very easily done new phone received and panic over
June 6, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hi Emma, we are pleased to hear about your fantastic experience. I can imagine that was pretty stressful. It's great to hear Hari was helpful, made your experience easier and delivered an excellent service. Thank you for your 5 star feedback. Thank You for your continued loyalty and we hope you enjoy your new device.
Thanks,
Vodafone Social Media Team
Fantastic service
My husband and I went into the Birkenhead store on Friday afternoon 30th May 2025.
We were seen to immediately by a lovely young man called Dylan. He was extremely knowledgeable and helpful. He sorted everything we needed, no problem at all. It was a pleasure to deal with someone in person, rather than an 'app'. He was very professional and I would highly recommend using the Birkenhead store.
May 30, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Libby,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Meeting representatives like Tom is the…
Meeting representatives like Tom is the exact reason why I choose to shop in store. Thank you for sharing your time, patience and knowledge to help me make a decision on my new phone. I hope you get the recognition you deserve, I will be back to purchase my broadband - hopefully from you! Thanks Tom.
May 30, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
excellent service
Thomas provided excellent service, upgraded my sim today and talked me through the process. Credit to the store as he really went above and beyond.
May 27, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hi James. Thank you for your review for Thomas. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you to Dylan today for helping me…
Thank you to Dylan today for helping me with my phone, excellent service great guy. Thankyou
May 23, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Michael,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable about products. Excellent service
May 10, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Nicola,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom who dealt with me was superb
Tom who dealt with me was superb. He made me feel comfortable and was really intensive in his search for the best packages to suit my needs. Would definitely recommend this store and the customer service they provide.
May 9, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb service today at this Birkenhead…
Superb service today at this Birkenhead branch, as usual. Friendly and helpful to us less tech savvy oldies! Thank you.
May 8, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey CM,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
All the staff were approachable, friendly and eager to help.
Tom helped sort my plan out and get a great deal on an upgrade.
He also assisted my cousin, with additional needs, to get their first ever contract. He showed patience, understanding and professionalism throughout.
He is an excellent member of staff and deserves a bonus!
April 28, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Shannon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Laura- senior sales
Thank you Laura for your help! You have been great.
April 28, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Jozsef,
Thanks for the lovely review and fantastic support for Laura.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Laura in the Birkenhead store
We got seen by Laura in the Birkenhead store and she was fantastic really helped us out and got us the best Vodafone deals she could and it's even saved us money as we got the broadband off her as well which was another great deal she was brilliant with us
April 21, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Phillip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant experience with Laura
Brilliant experience with Laura. Sorted an issue I’ve had over the last 5 days very quickly. 10 stars!
April 21, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Gareth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dylan- absolute asset to company
Having last been in the store in Jan 2024, I returned this morning to request a new sim and Dylan remembered our sales transaction from over a year ago!
He was just as helpful and his customer service skills were outstanding, to the point where I wanted to feed back and hope he gets the recognition from Vodafone he deserves!
April 16, 2025
Unprompted review
Reply from Vodafone UK - Birkenhead
Hey Holly,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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