Vodafone UK - Bolton Reviews 

243
TrustScore 5 out of 5

4.8

63 DeansGate, BL1 1HQ Bolton, GB


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Rated 5 out of 5 stars

Sayed was very patient, and took me through a variety of options until I found what best suited my needs.

Company replied

Rated 5 out of 5 stars

I came into Vodafone very disillusioned because of various problems over the phone, but Lee at the Vodafone shop in Bolton fixed everything, hence I’ve got my broadband at super speed at a great great... See more

Company replied

Rated 5 out of 5 stars

Was previously with EE and was a bit disappointed by their renewal offer and customer service. Visited the Bolton Vodafone store and was dealt with by Matt who took time with me to explain everything... See more

Company replied

Rated 5 out of 5 stars

Came in for some support. Lee was amazing, so friendly, chatty and experienced. He helped me understand some minor tech issues with my current device which helped me with my initial query. And then he... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Bolton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 63 DeansGate, BL1 1HQ, Bolton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

243 reviews

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4.8

All reviews

(243)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice and fast service 😊😊😊😊

Nice and fast service 😊😊😊😊
Good experience with Lee

January 16, 2025
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Santosh. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lee has been brilliant since my 1st…

Lee has been brilliant since my 1st visit making everything easy to understand and was very willing to help me with my promotion claim when I came to collect my phone. 2nd visit collecting my new phone again service excellent and easy to understand and as promised helped me with my promotion claim

January 11, 2025
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good great help.

Aron was very help full today. Will be back again. Alway s use voda phone.

January 11, 2025
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you so much sir Lee for for…

Thank you so much sir Lee for for understanding everything so clearly thanking you for your service

January 6, 2025
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hello, Nadeem,

Thanks for letting us know what an amazing job Lee did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily was really helpful when sorting…

Emily was really helpful when sorting out my upgrades and super polite. Can't recommend enough

December 23, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Steven,

This is lovely feedback for Emily. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service and support

Lee is a wonderful staff. He is so helpful and give us great advice.

December 7, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hey, Thanks for your fab feedback.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Purchased a new iPhone/plan and was dealt with exceptionally by Liam - everything explained well and made the process smooth. Thanks.

December 8, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hello, John,

This is lovely to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Aaron was very kind, friendly, knowledgeable and spend a lot of time finding me the best deal and saving me money.

December 2, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Sam,

Thank you for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lee was very helpful today thank you!

December 1, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Ellesse. Thank you for your review for Lee. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lee was fantastic never had Any…

Lee was fantastic never had Any problems with Vodafone been with them for years now.

December 1, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Leanne. Thank you for your review for Lee. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good friendly quick service

Good friendly quick service, chrissy negated issues created by my own account

November 29, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hey Patrick,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lee was very helpful and patient good…

Lee was very helpful and patient good customer service

November 27, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Terry,

This is a great review for Lee. Thanks for sharing. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Informed with all the relevant data

Informed with all the relevant data. Explained each test. Friendly

November 27, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi B Crook,

Thanks for your 5-star review. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Aaron at Bolton was awesome very…

Aaron at Bolton was awesome very helpful.

November 6, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Jay. Thank you for your review for Aaron. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt

Matt. Is an excellent member of staff very helpful knowledgable lovely young man

November 7, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hey Dianne,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service , got a great deal on my mobile sim only , and changed to Vodaphone broadband also . Lee was very informative

October 25, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi David,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie from Bolton was so lovely

Katie from Bolton was so lovely, patient and efficient. She listened to my requests and sorted me out with a better tariff stress free and professional. I had tried completing my activities on line but I struggled and Katie was kind and really helpful. Thank you 😊

October 24, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Jean. Thank you for your review for Katie. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lee was great in Bolton

Lee was great in Bolton

October 22, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Darryl,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was mega helpful in every way

Matt was mega helpful in every way. I am a 70 year old man with very poor technology knowledge. Matt was helpful, patient, and achieved everything I required. Absolutely 1st class.

October 8, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Jeffrey,

It's lovely to see you had such a positive experience with Matt. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service...

My son wanted to change mobile provider and move over to Vodafone. Emily was a wonderful help in discussing which plan would be the most beneficial to suit his needs. Everything was dealt with fantastic customer care, making it a great overall experience. We will definitely recommend Vodafone to others.

September 17, 2024
Unprompted review
Vodafone UK - Bolton logo

Reply from Vodafone UK - Bolton

Hi Gillian,

Thanks for taking the time to write such a great review! We're delighted that Emily was able to support your son and match him with plan that suits him. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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