Vodafone UK - Brent Cross Reviews 

261
TrustScore 5 out of 5

4.9

Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB


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Rated 5 out of 5 stars

Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Cristina and Darsh at Brent X Location. Helpful and patient with the whole process. Cristina at beginning and Darsh taking over as shop got busy. Very pleased with the thoughtfulne... See more

Company replied

Rated 5 out of 5 stars

I would never think that I would say that I am soooo happy being with Vodafone. The Brent Cross branch is the best. Sham helped me sooo much as I am really bad with phones. Super friendly. Great serv... See more

Company replied

Rated 5 out of 5 stars

It was very efficient and thoroughly helpful! The employee Malai was very nice and gave me all the assistance I needed and it was a great experience.

Company replied


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  • Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

261 reviews

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4.9

All reviews

(261)

40,266 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service with zac

Great service with zac
Amazing

October 12, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Denisa,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I been a customer since 2001 thank you Sabi

I been a customer since 2001, never got a special service from Vodafone but for the first time Sabi has been absolutely amazing and went more to help me. Thank you Sabi for reducing my bill and give me a better and convenient plan

October 11, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Sharon,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everyone Go see Sabi in Brent cross

Been a Vodafone Customer for now more than 5 years, first time after i got my new contract back to the store, but been to other stores before for issues. Sabi just got my eyes on Iphone 14 pro and also his service has been honest and focused where other stores always talking to other colleagues and always on phone but Sabi from start to end had a really great conversation and thank you for his service! Amazing guy at Brent Cross

October 7, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Yahia,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff, thanks Sabi

Amazing staff, came to enquire about the new 15 pro, Thanks to Sabi for beating the price with all networks and also bundling me with a new phone and home broadband, EE has been a pain in the back but thanks to Sabi for moving me and my family over to Vodafone! Thank you Sabi

October 5, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Hamid. Thank you for your review for Sabi. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everyone See Sabi

Been a customer with Vodafone for a while now, met this fella in store called Sabi, amazing lad. His bundled a nice price gave me the option to Upgrade and also get me another New Sim plan where I can roam around. Thank you Sabi. Recommend him at Brent Cross

October 5, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’ve been served by Anna Syed at…

I’ve been served by Anna Syed at Vodafone Brent Cross and they where an absolute star .
Thanks guys

October 2, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Adrian,

Thanks for the lovely review and fantastic support for Anna.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabi in Brent Cross

Came in for a replacement sim met by gentleman called Sabi helped me with my query and I’ve left the store with a new contract with additional services. Couldn’t have asked for a better sales assistant.

October 2, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Ahmad,

Thanks for letting us know what an amazing job Sabi did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabi in Brent cross

I came into Vodafone in Brent cross, Sabi has Genuinely helped me pay my bills on time and also offered me great price which I have referred my family member and they are happy with the price and his service, Thank you Sabi

September 28, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Jigar,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Massive Thank you to Sabi for beating…

Massive Thank you to Sabi for beating all providers price and hooking me up with Vodafone, amazing Service Thank you

September 28, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Sanket,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabi has been super helpful throughout…

Sabi has been super helpful throughout our store experience

September 19, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi ES,

Thanks for reviewing. It's great to hear about your recent experience and how Sabi has been able to help.

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service 👏🏻👏🏻

September 15, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Damian. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Syed the store manager gave me a…

Syed the store manager gave me a fantastic deal. Your an asset to the company!!!

September 11, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Baback,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Sabi

Came to get help with my insurance, the agent name Sabi he got me cleared my bills. Got me upgraded to a cheaper sim plan for both my numbers and gave me the max plan. Thank you Sabi, for helping with my insurance and my bill

September 6, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Thanks for the fantastic review, Mani! It's really appreciated. Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing star Sabi

Came into the store to change my direct debit, Sabi told me I was due for an upgrade and he managed to get me on a cheap plan and also got me another new sim for my son who is starting high school. Very thoughtful, thank you Sabi. I recommend this legend in Brent Cross.

September 4, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Shafi,

Thank you for taking the time to review. It's great to hear how Sabi has been able to help you!

Feel free to pop over any questions to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff Sabi in Brent cross

Amazing staff Sabi, came into enquire about a dongle. Didnt realise my contract finished but Sabi got me bundled up with a dongle and got my monthky cost cheaper and better now! Firstly i was paying so high without thr dongle now i am paying even cheaper with the dongle. Thank you soo much Sabi

August 29, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Susana,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to store to do an upgrade

Went in to store to do an upgrade, saw zac who explained everything, very clear and patient. Would highly recommend this store

August 29, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Michael,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Sabi, amazing staff

Came țo the store to view my account, Sabi has been an amazing star with his service and great care. Offered me a great Bundle. Thanks you Sabi

August 29, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey ionut,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Abysmal

Abysmal. 1 week into a contract and still sim isnt active. Are this network the worst yes. Its actually embarassing how bad vodafone are

August 5, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi Marc. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of keeping connected. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.

If you still need any help with this or would like us to look into anything further, please come and chat to us over on:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

July 30, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Syed was patient and went above and…

Syed was patient and went above and beyond to ensure I left a satisfied customer after a few days of disappointment. Kudos to you Syed and the entire the entire Brent Cross team.

July 28, 2023
Unprompted review
Vodafone UK - Brent Cross logo

Reply from Vodafone UK - Brent Cross

Hey Javan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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