Vodafone UK - Brighton Reviews 

178
TrustScore 5 out of 5

4.9

Unit 16, Churchill Square, BN1 2TB Brighton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more

Company replied

Rated 5 out of 5 stars

Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!

Company replied

Rated 5 out of 5 stars

I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!

Company replied

Rated 5 out of 5 stars

Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Brighton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(178)

42,251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Horrible customer service

Walked into the store and it was fairly quiet. Was seen straight away but the service was terrible! Sales person could really not of cared less! Constantly looking at his phone while the computer was loading! No small talk, nothing! I ended up going to a different Vodafone as I really didn’t want to give him the sale!

April 5, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Matt,

We truly regret the challenges you've faced with our Vodafone store. Our goal is to provide excellent support to all our customers, and it's disheartening to learn that we fell short during your recent visit. Your input is invaluable, and we will use it to improve our services and avoid similar situations in the future.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Trey at the Brighton store was really…

Trey at the Brighton store was really helpful and had a great rapport with us as customers. Brilliant service

February 18, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Sarah,

We’re glad to hear you found the best options for you when visiting the store. Thanks for your review for Trey.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great speaking to Ben

January 11, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

15 “Look at Behemoth,

15 “Look at Behemoth,
which I made along with you
and which feeds on grass like an ox.
16 What strength it has in its loins,
what power in the muscles of its belly!
17 Its tail sways like a cedar;
the sinews of its thighs are close-knit.
18 Its bones are tubes of bronze,
its limbs like rods of iron.
19 It ranks first among the works of God,
yet its Maker can approach it with his sword.
20 The hills bring it their produce,
and all the wild animals play nearby.
21 Under the lotus plants it lies,
hidden among the reeds in the marsh.
22 The lotuses conceal it in their shadow;
the poplars by the stream surround it.
23 A raging river does not alarm it;
it is secure, though the Jordan should surge against its mouth.
24 Can anyone capture it by the eyes,
or trap it and pierce its nose?
Glory to Lord Jesus Christ Alleuia Amen .Psalm 45[a]
For the director of music. To the tune of “Lilies.” Of the Sons of Korah. A maskil.[b] A wedding song.
1 My heart is stirred by a noble theme
as I recite my verses for the king;
my tongue is the pen of a skillful writer.

2 You are the most excellent of men
and your lips have been anointed with grace,
since God has blessed you forever.

3 Gird your sword on your side, you mighty one;
clothe yourself with splendor and majesty.
4 In your majesty ride forth victoriously
in the cause of truth, humility and justice;
let your right hand achieve awesome deeds.
5 Let your sharp arrows pierce the hearts of the king’s enemies;
let the nations fall beneath your feet.
6 Your throne, O God,[c] will last for ever and ever;
a scepter of justice will be the scepter of your kingdom.
7 You love righteousness and hate wickedness;
therefore God, your God, has set you above your companions
by anointing you with the oil of joy.
8 All your robes are fragrant with myrrh and aloes and cassia;
from palaces adorned with ivory
the music of the strings makes you glad.
9 Daughters of kings are among your honored women;
at your right hand is the royal bride in gold of Ophir.

10 Listen, daughter, and pay careful attention:
Forget your people and your father’s house.
11 Let the king be enthralled by your beauty;
honor him, for he is your lord.
12 The city of Tyre will come with a gift,[d]
people of wealth will seek your favor.
13 All glorious is the princess within her chamber;
her gown is interwoven with gold.
14 In embroidered garments she is led to the king;
her virgin companions follow her—
those brought to be with her.
15 Led in with joy and gladness,
they enter the palace of the king.

16 Your sons will take the place of your fathers;
you will make them princes throughout the land.

17 I will perpetuate your memory through all generations;
therefore the nations will praise you for ever and ever
Please save the Cry baby Girl Lord Jesus Christ, Alleuia, Amen 2
Amen,
Everlasting 2 Everlasting,
Amen

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service, explained options thoroughly. Thank you Ben!

January 5, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hello, Jo,

This is lovely to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Exceptional customer service

Exceptional customer service from Bianka. Took time to listen and understand my needs and came up with a workable bespoke solution. Superb customer service. A true example of an employee who knows what they are doing and values customer satisfaction.

January 4, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star Leon was fabulous and gave me a…

5 star Leon was fabulous and gave me a good deal in quick time
The process was smooth and easy and stress free
Love Vodafone ❤️

December 24, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Yeend,

What wonderful feedback for Leon! Thanks for taking the time to let us know 😁 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

It was very helpful specially with your store manager Ben.

Very helpful

December 21, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Abdulaziz,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very Helpful

December 21, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Maria,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bella was very helpful

Bella was very helpful and have a fantastic service when needing to upgrade my phone.

December 17, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Gavin,

Thank you for your review. It’s great to hear of your positive experience with Bella. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 1 out of 5 stars

Between January 2015 and November 2017…

Between January 2015 and November 2017 Vodafone took £2,908.07 from my bank account which was £96.93 per month. The last month I paid them, they took £533.16. At this point I had to walk away from their services because I simply couldn’t afford to pay. This was for use of my phone when I was briefly on holiday. They then proceeded to pursue me for a debt of £1891.05 for unpaid charges. This amounted to a total of £4,799.12 of charges over 30 months which worked out at £159.97 per month. This legalised theft has since been regulated although there are still ex customers like me still being pursued through the high court for these ridiculous charges. Needless to say, Vodafone do not care about you as an individual and are only interested in exploiting you for monetary gain. I strongly recommend that customers do not sign up with Vodafone.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Tried to find the best deals and was…

Tried to find the best deals and was very clear and patient. good conversation to pass the waiting time

November 12, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi user,

This is a great review. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Mobile support

The staff especially Garry were extremely helpful and when above and beyond to help me. I know very little about phones and usage but they took time to explain and guide me through everything. Thank you

November 8, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Margaret,

Thank you for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Assistant Ben

Assistant Ben

Ben was so kind to help me out with a new SIM card. He took the time to explain to me the pros and cons of the different contracts, because I travel very often to continental Europe (incl. roaming).

Thank you Ben for your support and patience.

November 7, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Amanuel,

Thanks for letting us know what an amazing job Ben did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service in the Brigton branch

I went into the Brighton branch to get a new phone, and the chap, Nick, who helped me was fantastic. He went out of his way to sort out a couple of issues and delivered the best customer service I've received in a long time. Thanks!

October 31, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hello, Zayna,

It's great to hear about the positive experience which you've had with Nick. Thanks for taking the time to write in a review about the service you received.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben, Vodafone rep at Brighton

The rep I dealt with named Ben was well informed, professional and very personable. He easily persuaded me to renew my contract instead of changing provider and came up with a very acceptable package instantly.

October 23, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Eric. Thank you for your review for Ben. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really great service

Really great service. The staff encountered some technical issues out of their control whilst finalising my contract but dealt with them swiftly. Adji was super helpful and ensured I got the right phone and contract for my needs. Highly recommend.

September 10, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Jacob. Thank you for your review for Adji and the team. Minus the technical issues, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Walked in with no sim card

Walked in with no sim card, left with everything I'd want with a sim-only phone. Sonny (cainan I think it's spelt) takes his job with a serious yet super comfortable stride, which is rare for any salesmen. I felt like I wasn't being upsold but offered great deals and service. In 2 years time (after my contract) I will be back.

September 3, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Andrew. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had the best service today

Had the best service today, lovely lovely member of colleague she was lovely, Adji was so helpful thing I need and ask she was she to help great great great service will be coming back

September 9, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi. Thank you for your review for Adji. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

friendly

One of the staff was Sonny friendly with me

September 8, 2024
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Saad,

Thank you for taking the time to leave a review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look