Vodafone UK - Brighton Reviews 

178
TrustScore 5 out of 5

4.9

Unit 16, Churchill Square, BN1 2TB Brighton, GB


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Rated 5 out of 5 stars

Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more

Company replied

Rated 5 out of 5 stars

Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!

Company replied

Rated 5 out of 5 stars

I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!

Company replied

Rated 5 out of 5 stars

Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Brighton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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1-star

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4.9

All reviews

(178)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Isabella was excellent

Isabella was excellent
She was very understanding and gave great service

January 14, 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Michael, ​

Thanks for the lovely review and fantastic support for Isabella. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Klara was absolutely brilliant !

Klara was absolutely brilliant !! Super helpful and really lovely

January 8, 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very seamless experience

Trey was very friendly and made the whole experience very easy and simple

January 7, 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Oliver,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service. Didn’t have to wait long and they saved my bill going up considerably.

January 6, 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Janice,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Ehtesham was superb, extremely helpful with my phone upgrade.

December 28, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Tam,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Isabella was so friendly and helpful…

Isabella was so friendly and helpful today dealt with all my questions and queries

January 3, 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey there 👋

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to the store with many…

Came in to the store with many questions and queries all were answered and dealt with couldn’t be happier with the service we received.

January 3, 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikolett helped me get a great deal in…

Nikolett helped me get a great deal in store thank you for your help

January 3, 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rickky helped me set up a mobile…

Rickky helped me set up a mobile broadband as I recently moved house, was very helpful and offered avenues to save money, very happy

December 24, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service - thank you Isabella.

December 22, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Hazel,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. Fast and efficient. Sarujan was great help.

December 21, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Adrian,

Thanks for the lovely review and fantastic support for Sarujan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today!

Great service today from Klara with occasional input from a very supportive and welcoming wider team. Some of the centralised Vodafone online system were slow, through no fault of the store team, but even then, Klara was excellent. Great knowledge on the services and products and fantastic customer care. Would recommend visiting this store. Klara is patient, clear and very good at her job.

December 17, 2025
Unprompted review
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Reply from Vodafone UK - Brighton

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Klara.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, helpful. Sarujan good guy.

December 15, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Liam,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sarujan and Josh were very helpful when…

Sarujan and Josh were very helpful when purchasing a new phone for my daughter.

December 13, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Jamie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything for Sarujan and Josh, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and got everything and…

Great service and got everything and needed and more. Thanks Lewis

December 12, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Debbie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone are best provider

Joshua was very helpful. All the formalities dealt with easily, and had nice informal chat. Definitely recommend vodafone over any other provider.

December 9, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Luke,

Thanks for the lovely review and fantastic support for Joshua.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great friendly efficient

Great friendly efficient service from Isabella

December 8, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Klara and Joshua went above and beyond…

Klara and Joshua went above and beyond to assist

December 5, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Chris,

Thanks for the lovely review and fantastic support for Klara and Joshua.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was of great help

Taylor was of great help
Highly recommend him

May 9, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Jesc,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely and friendly

Lovely and friendly, thank you very much!

April 7, 2025
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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