Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more
Company replied
Unit 16, Churchill Square, BN1 2TB Brighton, GB
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Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more
Company replied
Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!
Company replied
I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!
Company replied
Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more
Company replied
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Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom
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Isabella was excellent
She was very understanding and gave great service

Reply from Vodafone UK - Brighton
Klara was absolutely brilliant !! Super helpful and really lovely

Reply from Vodafone UK - Brighton
Trey was very friendly and made the whole experience very easy and simple

Reply from Vodafone UK - Brighton
Very good service. Didn’t have to wait long and they saved my bill going up considerably.

Reply from Vodafone UK - Brighton
Ehtesham was superb, extremely helpful with my phone upgrade.

Reply from Vodafone UK - Brighton
Isabella was so friendly and helpful today dealt with all my questions and queries

Reply from Vodafone UK - Brighton
Came in to the store with many questions and queries all were answered and dealt with couldn’t be happier with the service we received.

Reply from Vodafone UK - Brighton
Nikolett helped me get a great deal in store thank you for your help

Reply from Vodafone UK - Brighton
Rickky helped me set up a mobile broadband as I recently moved house, was very helpful and offered avenues to save money, very happy

Reply from Vodafone UK - Brighton
Great customer service - thank you Isabella.

Reply from Vodafone UK - Brighton
Brilliant Service. Fast and efficient. Sarujan was great help.

Reply from Vodafone UK - Brighton
Great service today from Klara with occasional input from a very supportive and welcoming wider team. Some of the centralised Vodafone online system were slow, through no fault of the store team, but even then, Klara was excellent. Great knowledge on the services and products and fantastic customer care. Would recommend visiting this store. Klara is patient, clear and very good at her job.

Reply from Vodafone UK - Brighton

Reply from Vodafone UK - Brighton
Sarujan and Josh were very helpful when purchasing a new phone for my daughter.

Reply from Vodafone UK - Brighton
Great service and got everything and needed and more. Thanks Lewis

Reply from Vodafone UK - Brighton
Joshua was very helpful. All the formalities dealt with easily, and had nice informal chat. Definitely recommend vodafone over any other provider.

Reply from Vodafone UK - Brighton
Great friendly efficient service from Isabella

Reply from Vodafone UK - Brighton
Klara and Joshua went above and beyond to assist

Reply from Vodafone UK - Brighton

Reply from Vodafone UK - Brighton

Reply from Vodafone UK - Brighton
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