Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more
Company replied
Unit 16, Churchill Square, BN1 2TB Brighton, GB
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Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more
Company replied
Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!
Company replied
I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!
Company replied
Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more
Company replied
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Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom
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Went into the Brighton branch to sort out some issues with the phone insurance and to change my tariff, I was looked after by JAY who was very helpful and understanding of my issues
Thanks for your help Jay !

Reply from Vodafone UK - Brighton
Ben was incredibly helpful and patient. He explained everything clearly and seemed genuinely interested in helping me.

Reply from Vodafone UK - Brighton
Great service. Helped to upgrade my phone and watch. Explained everything in detail.

Reply from Vodafone UK - Brighton

Reply from Vodafone UK - Brighton
Harri was fantastic, really helpful and explained everything clearly.

Reply from Vodafone UK - Brighton
Great experience in the Brighton branch with harri very helpful in sorting out a sim contract and broadband, excellent customer service

Reply from Vodafone UK - Brighton
Support/service staff (Jay) was very helpful and also recharged my phone while completing the new contract details.

Reply from Vodafone UK - Brighton
Nick in the Brighton church hill square store sorted out my son’s roaming problem! 👍

Reply from Vodafone UK - Brighton
The staff Hari was very helpful and explained any issues I had simply and in a way which was easy for even my brain to understand

Reply from Vodafone UK - Brighton
Harri was very friendly and very informative he solved all my phone problems and did it with a smile

Reply from Vodafone UK - Brighton
Brilliant service from Harri. Superb customer relationship skills

Reply from Vodafone UK - Brighton
I have just had the best experience with Harri at the Vodafone store in Brighton
Harri is brilliant he goes out of his way to be helpful he is kind and efficient and his product knowledge is second to none
This is a great store run by Jay with very helpful experience staff I highly recommend this store

Reply from Vodafone UK - Brighton
BenA was super efficient and very friendly. I achieved what I wanted in-store.

Reply from Vodafone UK - Brighton
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