Vodafone UK - Brighton Reviews 

178
TrustScore 5 out of 5

4.9

Unit 16, Churchill Square, BN1 2TB Brighton, GB


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Rated 5 out of 5 stars

Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more

Company replied

Rated 5 out of 5 stars

Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!

Company replied

Rated 5 out of 5 stars

I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!

Company replied

Rated 5 out of 5 stars

Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Brighton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

178 reviews

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4.9

All reviews

(178)

42,546 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deacon was brilliant

August 12, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Ellie. Thank you for your review for Deacon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into the Brighton branch to sort…

Went into the Brighton branch to sort out some issues with the phone insurance and to change my tariff, I was looked after by JAY who was very helpful and understanding of my issues

Thanks for your help Jay !

July 28, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey there,

Thanks for letting us know what an amazing job Jay did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

He was so helpful and kindness man

July 14, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey there,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was incredibly helpful and patient

Ben was incredibly helpful and patient. He explained everything clearly and seemed genuinely interested in helping me.

July 13, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Anna,

Thanks for letting us know what an amazing job Ben did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely Polite Service from Ben.

July 13, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Bernie,

Thanks for taking your time to leave this review for Ben.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service

Great service. Helped to upgrade my phone and watch. Explained everything in detail.

July 12, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Nicola. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good man

Good man. ****

June 21, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Quick service and helpful

Quick service and helpful. Hari

June 20, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Chloe,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Harri

Harri was fantastic, really helpful and explained everything clearly.

June 20, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Louise,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in the Brighton branch…

Great experience in the Brighton branch with harri very helpful in sorting out a sim contract and broadband, excellent customer service

June 18, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Harlem,

Thank you for your review. It's always fantastic to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful support/service staff (Jay)

Support/service staff (Jay) was very helpful and also recharged my phone while completing the new contract details.

June 17, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Eric,

Thanks for sharing your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

USA ROAMING…

Nick in the Brighton church hill square store sorted out my son’s roaming problem! 👍

June 15, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Glyn,

Thanks for your review for Nick. I'm glad to hear your son's roaming is all set up.

If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Upgrade

The staff Hari was very helpful and explained any issues I had simply and in a way which was easy for even my brain to understand

June 15, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Mr J Neylan,

It's great to hear Hari explained everything well to you. Thanks for sharing.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team


Rated 5 out of 5 stars

Harri was very friendly and very…

Harri was very friendly and very informative he solved all my phone problems and did it with a smile

June 15, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Tom,

Thanks for your kind words and support for Harri. This is lovely feedback.

If you ever need anything, please reach out to us through Social Media. You can do this on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY or Instagram using Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Brilliant service from Harri

Brilliant service from Harri. Superb customer relationship skills

June 15, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Richard,

This is a lovely review for Harri. Thanks for sharing.

We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

I have just had the best experience…

I have just had the best experience with Harri at the Vodafone store in Brighton
Harri is brilliant he goes out of his way to be helpful he is kind and efficient and his product knowledge is second to none
This is a great store run by Jay with very helpful experience staff I highly recommend this store

June 14, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Ngaire,

This is an amazing review for for Harri. Thanks for taking your time to share this lovely experience.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Vodafone friendly staff

BenA was super efficient and very friendly. I achieved what I wanted in-store.

April 15, 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Tony,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

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