A young lady by the name of Hamna was exceptionally helpful and very knowledgeable. Please let her know how thankful I was for the service she provided
Company replied
Location
Switch location14 Underhill Walk, DE14 1DE Burton on Trent, GB
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See what reviewers are saying
I visited the Burton branch today and I was served by Ryan who was fantastic . I chose to go to the Burton store despite me living closer to Derby due to terrible rude management Sayfur and Jay at... See more
Company replied
Excellent customer service! My last visit was 2 years ago and staff was really helpful and sorted my roaming in a blast! There and back again, Zanas helped us twice with our new phone and account chec... See more
Company replied
Went in to check if I was eligible for an upgrade - Kiera managed to find I could have a brand new phone for less than I'm currently paying
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Burton on Trent
Written by the company
Contact info
14 Underhill Walk, DE14 1DE, Burton on Trent, United Kingdom
4.9
Excellent
292 reviews
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Just bought a new mobile Moto g 34 from…
Just bought a new mobile Moto g 34 from Vodaphone Burton on Trent We were advised by Zanas He answered all our questions, no pressure, excellent service Thank you Zanas
March 3, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Kay,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Great service, Hamna and Keira were very helpful and made the upgrade process simple and easy
February 28, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Data transfer
Issues with transferring data and Ryan helped out with that in store.
February 28, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Kiera was very helpful with getting me…
Kiera was very helpful with getting me a new phone deal
February 21, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Natasha,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Today I renewed my Vodaphone Mobile…
Today I renewed my Vodaphone Mobile contract for another 36 months.
I was served by Kiera. She listened and the suggested a contract for an IPhone 14
I am a 69 year old Dinosaur, when it comes to the operation of a modern mobile.
Her choice of phone for my needs and the contact arrangement were exactly what I had hoped for. Her confidence and knowledge was extremely professional and everything was explained, in detail and with understanding and patience.
I felt she went above and beyond what I had expected and although the procedure took some time, with the setting up of the new phone and necessary administration, I was given constant person to person attention and left with total satisfaction, with the Phone and the new contract.
This is not a staged review, but one from a very satisfied and content customer.
Kiera is a credit to the company and if she provides the same attention to every customer, she will go far, Thank you !
February 14, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Burnt my phone and got the help I needed
Was in a panic as my phone was burnt from the oven. Managed to get a replacement and everything kept content wise from old phone.
Satisfied customer, always really attentive in store and nice to see a familiar face in Ryan
February 8, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hey Michael, I can relate, I'd be lost without my phone, so it's great to see Ryan was able to get you reconnected and download everything from your old phone too. Thanks, The Vodafone Social Media Team
Upgrade to s25 done in store
Upgrade to s25 done in store and ryan was extremely helpful in store. Fantastic service in person. Highly recommend
February 1, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
We appreciate your positive feedback! If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service
Zanas was very polite and helpful went above and beyond to provide good customer service and advice. He explained everything about getting a new phone etc. Had good people skills.
January 25, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Theresa,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade done in store
Upgrade done in store. Extremely knowledgeable and helpful as always. Young fella called Ryan sorted it for me
January 22, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi John. Thank you for your review for Ryan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kiera has been so helpful guiding me…
Kiera has been so helpful guiding me through the options and clearly and patiently explaining everything.
I have been in the shop 3 times over the last week and seen Kiera each time which has been really helpful to have that continuity. Kiera has great customer service. Am collecting the phones next week and Kiera has offered further help if required.
January 4, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kiera was super helpful
Kiera was really helpful. I wanted to upgrade but didn’t need a really fancy phone. Kiera quickly found the right deal for me at the best possible price. I’m very happy with the service I received in store!
January 3, 2025
Unprompted review
Reply from Vodafone UK - Burton on Trent
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Kiera was fantastic
Kiera was fantastic, helpful and sorted out a great deal.
December 21, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi John,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Exceptional Service from Kiera at Vodafone Burton
Kiera Managed to sort out a complicated issue for me in store that Vodafone online colleagues could not.
Fantastic service from Kiera and the Vodafone Team in Burton on Trent,Thank you for making it so easy.
December 21, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Lisa, It's great to see Kiera ws able to get your issue sorted today. Thanks for your feedback, The Vodafone Social Media Team
I came into store early with an issue…
I came into store early with an issue with my phone not charging, we looked at the option for a repair but Kiera helped me decide to upgrade. She was very helpful in working out the best plan to suit my needs and she even transferred my data to my new device for me. Brilliant service.
December 20, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Peter,
It's great to see you had such a positive experience with Keira. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Changed my plan- spend limit
Helped in store with my mms and made both mine and my husbands sim only plans better value for moñey
December 19, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Catherine,
Thanks for sharing your fabulous feedback! If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service
Great customer service, Hierarchy was extremely helpful in finding me the most suitable upgrade
December 10, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Eugene,
Thanks so much for your five star review! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I recently visited Vodafone…
I recently visited Vodafone Burton-on-Trent, as my contract with Three was coming to an end and I wanted a change. I was greeted and looked after by Kiera, who helped me to choose the right phone and contract to suit my lifestyle needs. Overall, a very friendly and helpful experience.
November 1, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Jodie,
We’re glad to hear you found the best option for you when visiting Kiera in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Upgrade done in store
Popped into store to do an upgrade and was kindly greeted and sorted out by Ryan. Seamless transition to new device. See you in 6 years time .
November 25, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Robert, It's great to hear we were able to make your upgrade so simple. Hope you're loving your new phone ☺️
All the best, The Vodafone Social Media Team
Ryan
Ryan, at the burton branch was extremely knowledgeable about the products and services and extremely efficient he made my purchase of 2 pay monthly contracts so quick and easy.
November 23, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hello,
Thanks for letting us know what an amazing job Ryan did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Home broadband renewal
Managed to save £17 on my home broadband package as the price had crept up. Helpful advisor in store Ryan resolved it for me. Very loyal customer here and will always remain on Vodafone as they look after existing customers
October 17, 2024
Unprompted review
Reply from Vodafone UK - Burton on Trent
Hi Peter,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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