Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... See more
Company replied
Location
Switch locationUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brandon at the Bury St Edmunds store has been amazing and so helpful. Made everything as easy as possible, can't recommend enough
Company replied
Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getti... See more
Company replied
Dan was really kind and helped my Nan with her google pixel. She’d been having trouble using it and didn’t like the interface and was planning to change phone so Dan made some changes to her settings... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bury St Edmunds
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, United Kingdom
4.9
Excellent
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rob and Ben very helpful
Rob and Ben very helpful. Wonderful service!!
October 4, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Jon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bury St Edmunds
We're glad to hear Nicole supported you, and thank you for taking the time to leave us a review.
Thanks,
Vodafone Social Media Team
Miles was a lovely guy and very…
Miles was a lovely guy and very informative...great transaction!
September 14, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Cassie was very helpful at helping me…
Cassie was very helpful at helping me sort out a SIM quickly for work
Very much appreciated the help!
Thanks
Em
September 12, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent
Excellent & top quality service, helped set up my new iPhone and transferred everything over with no hassle. Explained everything I needed to do it complete the set up, couldn’t have been more helpful!
September 8, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Brett,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
5 stars for Cassie she was outstanding
5 stars for Cassie she was outstanding
September 8, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amazing Ash!!!
Ash spent many hours with us changing 3 phones. Very patient and extremely helpful. All done smoothly. Thank you for your help.
September 7, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Nichole was very very helpful and is…
Nichole was very very helpful and is very kind
September 6, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're so happy to hear that you found our team member to be helpful and kind! Thank you for sharing your positive experience with us.
Thanks,
Vodafone Social Media Team
Always so helpful and know he can sort…
Always so helpful and know he can sort any issues
September 2, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Cassie was superb
Cassie was superb.
She helped me sort my number being transferred from my employer to my own personal account. Such a help. 10/10.
August 30, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ashley was very competent and helpful
August 26, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Jonathan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks Dan
My son wanted to upgrade his phone as I’ve sour do contract and Dan was extremely helpful. I have no idea what I’m doing when it comes to phones and he explained everything brilliantly, with a great sense of humour.
My son walked away with a new Google pixel phone and he couldn’t be happier.
Thanks Dan for helping explain everything to a dinosaur like me…. Much appreciated.
August 15, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Natalie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We had a very complex situation that…
We had a very complex situation that required alot of changes to passwords, emails and ordering of a new handset and tarriff, it was dealt with very promptly with kindness and understanding.
Nichole has been outstanding
*****
August 18, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience with a complex situation and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Absolutely brilliant
Bury St Edmunds store.
Absolutely brilliant. After a nightmare trying to deal with Vodafone over the phone, I went in store to ask for help. They couldn't have been kinder and more helpful. I will now always deal directly with this store rather than trying to sort things over the phone. Fab bunch and thank you.
August 15, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Becky,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I visited the store this morning to…upgrade
I visited the store this morning to exchange the model of my upgraded phone, Miles was excellent and very knowledgeable.
I wasn’t kept waiting and he processed my exchange as quickly as possible.
August 8, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Rachel,
Thanks for the lovely review and fantastic support for Miles.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Miles in the Bury St Edmunds shop has…
Miles in the Bury St Edmunds shop has been fantastic at helping me order my phone setting it up and showing all the new settings. He has been amazing.
August 8, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Darrell,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff were very helpful
Staff were very helpful, although an issue on the system prevented the order taking place on the day.
July 26, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Harry,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Polite
Polite, friendly staff. Sorted out exactly what I needed.Excellent service.
July 23, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Christine,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cassie gave detailed information…
Cassie gave detailed information allowing me to make an informed choice
July 19, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Michael,
Thanks for the lovely review and fantastic support for Cassie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Miles
I had an outstanding experience purchasing my new phone at Vodafone, thanks to Miles, He was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to understand my needs and recommended the perfect device for me without any pressure. His friendly attitude and professionalism made the whole purchase smooth and enjoyable. I highly recommend him to anyone looking for expert advice and excellent customer service at Vodafone!
Thanks Miles 😁
July 19, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Alex,
Thanks for the lovely review and fantastic support for Miles.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.