Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... See more
Company replied
Location
Switch locationUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
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See what reviewers are saying
Brandon at the Bury St Edmunds store has been amazing and so helpful. Made everything as easy as possible, can't recommend enough
Company replied
Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getti... See more
Company replied
Dan was really kind and helped my Nan with her google pixel. She’d been having trouble using it and didn’t like the interface and was planning to change phone so Dan made some changes to her settings... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bury St Edmunds
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, United Kingdom
4.9
Excellent
263 reviews
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Nichole at BSE - helpful & efficient!
Nichole at the Bury-st-Edmunds branch was really approachable knowledgable and helpful!
Thank you!!
December 30, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Hazel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Quick transaction and pleasant staff
December 15, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Cheryl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fabulous customer service
Dan was really kind and helped my Nan with her google pixel. She’d been having trouble using it and didn’t like the interface and was planning to change phone so Dan made some changes to her settings and tidied up the Home Screen to make it more accessible for her so she doesn’t feel like she has to spend money on a new phone just to be able to use it. We really appreciate the time Dan took to explain everything clearly and kindly and was never once patronising. We will definitely come back for any future worries or any future purchases.
December 14, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Holly,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nicole was amazing
Nicole was very informative and helped my wife and I find a better value in our internet provider as well as find the best christmas gifts we could for our daughters. She was very kind and professional.
December 13, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Alfred,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
WE LOVE MILES
WE LOVE MILES
Miles was an absolute diamond, great sense of humour, explained things well to me and kept me informed of everything he was doing.
10/10 nice one miles!
November 29, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Cassie was amazing and really helpful x
Cassie was amazing and really helpful x
November 28, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Joanne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in Bury St Edmunds…
Nichole made switching my broadband provider & purchasing my daughter her first mobile phone so easy & straight forward, explaining everything very clearly as she set the phone up for me, whilst installing the relevant parental controls. She was also training a new member of staff up at the same time, explaining all the steps to him very clearly. Great service.
November 18, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi. We're happy to hear that the broadband switch and mobile phone purchase were easy and straightforward. We appreciate your positive feedback regarding the clear explanations and parental control setup. It's great to know that you received excellent service during the training session. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AVOID if you care about broadband…
AVOID if you care about broadband speed.. I had the worst time since I started the contract with Vodafone, thought as it’s a big name I will get what I was promised, I subscribed to the 900 speed, all what I get was 2 digits speed and getting 20mg or so of download speed is a joke.
Tried to contact customer service many times, horrible experience, they keep you on hold in a CHAT for 1 h 45 minutes!!!!!
Heard the strangest things as my TV that is 2025 model and support wifi6 will never get speed above 30 megabytes as they don’t support TVs and and alot of strange things, they treat customers as they never used internet before !!!!!
You ask simple questions as how long I got left in the contract or how much to payout.. they refuse to answer (I have all the chat screenshots).
Can’t wait to get rid of this contract. But to pass on the advice… please avoid broadband with Vodafone by all means.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi. It's disappointing to hear about the issues you experienced with your broadband speed and customer service. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very good customer service
Very good customer service. I bought galaxy pixel and 2 days later I change my mind and go for just upgrade my sim card. This 2 days Daniel helped us and he was great dealing with all the progress. He is very chatty and smilies. Very good experience 👍
November 6, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Brilliant customer service
Brilliant customer service, ended up with a much better package than when we entered.
Managed to bundle my partners contract with my own and also get our son a sim aswell for a better price than expected.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi. We're happy to hear that our customer service was brilliant and that you received a better package than expected. We appreciate you choosing us to bundle your contracts and add a SIM for your son at a great price. Thanks for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bury St Edmunds
Hi. We appreciate you sharing your kind words with us; we are so happy to hear about your positive experience. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cassie was patient and helped me…
Cassie was patient and helped me through my holiday plans as well as helping to familiarise me with lots of features on the phone.
Brilliant service
October 21, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Really helpful staff
Miles was wonderful. Really helpful advice....will be back.
October 18, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Csssie is brilliant
Csssie is brilliant. Polite , interested and willing to help
October 12, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
She was a lovely helpful lady wrote…
She was a lovely helpful lady wrote everything down for me very grateful
October 9, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Shop assistant Rob was extremely…
Shop assistant Rob was extremely helpful,pleasant with us to solve our problem.
I’m a long time customer of Vodafone and with the service my wife and I received today I wouldn’t change
October 9, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Ben was fantastic
Ben was fantastic when I needed my business internet. Sorted everything out and so friendly. Please give recognition to him. Will definitely return when I need something else.
October 9, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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