Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... See more
Company replied
Location
Switch locationUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
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Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getti... See more
Company replied
Dan was really kind and helped my Nan with her google pixel. She’d been having trouble using it and didn’t like the interface and was planning to change phone so Dan made some changes to her settings... See more
Company replied
Brandon at the Bury St Edmunds store has been amazing and so helpful. Made everything as easy as possible, can't recommend enough
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bury St Edmunds
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, United Kingdom
4.9
Excellent
264 reviews
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Great customer service
Richard was great. I popped in on the off chance with several queries and he dealt with them all with patience and humour
January 17, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Alison,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
John was extremely helpful and friendly…
John was extremely helpful and friendly (with a fab sense of humour) while dealing with this Luddite Vicar!
Thanks for sorting out my new phone and giving general advice and guidance.
January 13, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Ali,
This is amazing feedback for John. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
The experience was a bit long winded…
The experience was a bit long winded and made very difficult by a problem with Vodafone’s computer systems however the store staff Brandon and ultimately the goat John worked tirelessly to make the process happen. 2/10 for Vodafone and a 1000000/10 for the staff at the Bury ST Edmunds store.
January 11, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Russ,
Thank you for takiing the time to review and share your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nichole was absolutely amazing
Nichole was absolutely amazing. We had zero luck at all the other vodafones but Nichole knew just what to do to help us. It was such a relief after be given the round around for a whole week.
I already told my husband that we won’t be going to any other vodaphone stores (besides this one) for any other issues/concerns/questions.
Great job Nichole!
January 10, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Cassie was so lovely and efficient
Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getting a SIM card as arrival at airport always stressful and their local staff no way as quick and helpful . Thanks v much
January 4, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Lyn,
This is lovely feedback for Cassie. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
John was very helpful and we came away…
John was very helpful and we came away with exactly what we needed.
Thank you
January 3, 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Met John and was so happy with the…
Met John and was so happy with the service he provided. Not only did he get the deal I was looking for but managed to find the deal at an unbelievable price. I will only go back to him in future for renewals as he also has a great humour and makes you feel very comfortable throughout the whole process.
December 14, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Kemal,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John was absolutely amazing and sorted…
John was absolutely amazing and sorted out my new phone for me would recommend him to anyone.
November 28, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Linda,
What super feedback for John! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
John is Absolutely fabulous
November 26, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hello, Jane,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great staff at Bury St Edmunds Voda shop
John is a supper helpful and fun guy to deal with. Got the problem I had to go into the shop fixed in no time. Great to hang out with a fellow biker.
Thanks.
November 5, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Nick,
Thanks for taking the time to write such a great review! We're delighted that John was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom was fantastic and fixed my phone…
Tom was fantastic and fixed my phone issue so quickly - thank you!
November 4, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Rebecca,
Thank you for taking the time to leave us a 5 star review! We're glad Tom was able to fix your phone and issues for you.
Thanks,
The Vodafone Social Media Team
All good
Very pleasant experience no problems whatsoever assistant was professional and friendly
October 20, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Anthony,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wonderful experience will be coming back again
From the moment I walked in the door me and my wife were greeted by a lively friendly member of staff called Tom he kindly sat us down to talk with us about Wi-Fi options for our first house we purchased together, he was very well mannered and polite throughout the whole process and making everything very understandable, just would personally like to thank Tom and the store!
What absolute delightful experience and we will definitely be coming back
What a wonderful asset you have to the store!
October 19, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Jordan Thank you for your review for Tom. It's always good to read such great feedback for one of our team. Congratulations on buying your first home together too! 🏠
Thanks again, The Vodafone Social Media Team
Knowledgeable and has customer skills
Knowledgeable and has customer skills. Far better than EE. Where I had an issue today. Both were resolved better at Vodaphone Bury.
October 19, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Steve,
Thank you for taking the time to leave us a 5 star review and the amazing feedback.
Thanks,
The Vodafone Social Media Team
Nichole was amazing from the start of…
Nichole was amazing from the start of my contract renewal to the finish of my appointment with her. Nichole found me the best deal for my iPhone 16 pro max and even went above and beyond to help myself and my partner find the best broadband deal also. I can’t rate her enough and better still she’s such a lovely, bubbly down to earth person who will happily have a laugh throughout the appointment with you.
Thank you for being amazing I will always come to this store for my contract and broadband upgrades now.
October 17, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Melissa,
Thanks for your review for Nichole. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Came in to store after being upset by…
Came in to store after being upset by the lack of customer service in the o2 store John was the polar opposite… recommend him very much indeed
October 15, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Wendy,
It's great to hear about your recent experience in one our of stores, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank you John!
A huge thank you to John for his seamless customer service, helpfulness and positive energy. He is incredible at his job and a huge asset to Vodafone.
September 30, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Eden,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom in the Bury st Edmunds store is…
Tom in the Bury st Edmunds store is amazing.Such a lovely friendly and professional young man.He knows his Tech stuff and explains everything in a very professional way.He is a very positive and funny person who had us all in stitches laughing and my daughter took out a new contract on her phone and he explained everything to her.He is a credit to your company and thanks again Tom i will be back in December to renew my sons phone
September 21, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Christine, we really appreciate your kind words about your experience with Tom in the store and the great customer service provided.
Thanks,
The Vodafone Social Media Team
Rob and Brandon were very helpful .
Rob and Brandon were very helpful .
September 22, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Sarah, Thank you for the review and the great feedback about the team and how helpful they have been.
Thanks,
The Vodafone Social Media Team
After having absolutely no help with…
After having absolutely no help with Vodafone customer services I was forced to go to the Vodafone store in Bury st Edmunds.
There I was helped by John the tech guy, what a legend, he was very helpful and resolved the serious problem I was having with Vodafone. I couldn't have solved the problem I had put on me by Vodafone without the massive help from John. So thank you very much John.
September 12, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Osyy,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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