Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... See more
Company replied
Location
Switch locationUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getti... See more
Company replied
Dan was really kind and helped my Nan with her google pixel. She’d been having trouble using it and didn’t like the interface and was planning to change phone so Dan made some changes to her settings... See more
Company replied
Brandon at the Bury St Edmunds store has been amazing and so helpful. Made everything as easy as possible, can't recommend enough
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bury St Edmunds
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, United Kingdom
4.9
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant as always
September 13, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thanks for the excellent review, Karla. We love to see your positive feedback! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Popped into Vodafone for an upgrade and…
Popped into Vodafone for an upgrade and to add my partner to my account. I received fantastic service from both John and Brandon. Both were very friendly and approachable! Very chatty and know how to have a laugh, making the customer service experience fantastic. Thanks gents
September 8, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi there,
Thanks for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
And she lived happily ever after with her eSIM
The tale is too long to recount so I will just hit the highlights. I bought a new iPhone 15 in the states not knowing what an eSIM card was only to discover that I needed to convert my UK number to an eSIM as well. There were many, many visits to my local shop in Bury trying to fix the matter. I always received excellent service and a kind smile. Brandon, John, the “Red Viking” as he is referred to and all the rest of the store where absolutely delightful! It took quite awhile but I now have a working UK eSIM card. Five stars just isn’t enough praise. I give them 10 stars!
September 7, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John in store was amazing.
John in store was amazing.. Vodafone simply could not complete a transfer of account and we left Vodafone John brought us back but Vodafone over the phone do not listen
August 24, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Doreen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John was excellent
John was excellent. Welcoming as soon as I entered and very on the ball and clear with all advice
August 15, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Tony,
This is a great review for John. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
John & Nichole where brilliant from…
John & Nichole where brilliant from walking in to leaving the bury store. They both were amazingly helpful.
A***** service
August 12, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Nicole,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A***
Great customer service and very helpful friendly service.
Very professional polite great staff
A******
John
Nichole
Thankyou
August 12, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Phillip,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
If I could give John 6 stars he'd get…
If I could give John 6 stars he'd get it.. very helpful and understanding about special data needing transfering
July 23, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Jean,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the support John has provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Really helpful,friendly and fixed my…
Really helpful,friendly and fixed my problem
July 13, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Ruth,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful & Patient
July 10, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Tonya,
Thanks for taking your time to leave this review for our Bury St Edmunds store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
John and Cassie help me get up and…
John and Cassie help me get up and running with new phone
July 8, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Jill,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
John helped me get back into phone
July 6, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
John my sorted my phone out..with pop…
John my sorted my phone out..with pop up..
June 30, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Roy,
Thanks for this amazing feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent customer service
Really helpful, polite, courteous and knowledgeable staff; Tom went out of his way to find the best deal to suit my specific requirements and helped me to navigate the transfer of data from my old phone to the new one. Everything was done in store in a professional and efficient manner, and when I returned a couple of days later with one or two further queries, they were quickly resolved. Excellent customer service - thank you!
June 19, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Catherine. Thank you for your glowing review for Tom and the team. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
John was jelpful and didnt over…
John was jelpful and didnt over conplicate it
June 22, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Bob. Thank you for your review for John. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A very helpful consultant who explained…
A very helpful consultant who explained the details clearly
June 17, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Lesley,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent service from Jon
Excellent service from Jon. Knows his product and service inside out.
June 10, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Nick. Thank you for your review for Jon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extraordinary service
John was extraordinarily friendly, helpful and made me feel at ease purchasing a new broadband package and even managed to get me to switch mobile providers as added bonus!
June 8, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Lisa,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
John was excellent even for an O2…
John was excellent even for an O2 customer
June 8, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Andrew,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very pleasant
Very pleasant, knowledgeable and helpful advisor called John
June 7, 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Andy,
Thanks for the positive feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.